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House of Imports - Service Center

Buena Park, CA

4.7
484 Reviews

484 Reviews of House of Imports - Service Center

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August 20, 2021

Service representative was professional and provided great customer service. Concierge staff were very supportive also. Dealership costs are quite pricy and increased a lot over the years More

by Yum718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ortiz
Report | Print
Aug 27, 2021 -

House of Imports responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2021

My car 's maintenance with house of import , Mr. Jag Reyatt in service dept. is really nice and professional , he take care everything, I really happy More

by angiezhang2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jag Reyatt
Report | Print
Aug 26, 2021 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 16, 2021

Good hospitality and great customer services Mr Cris Good hospitality and great customer services Mr Cris Sharma is very professional and attentive to customers needs More

by Khokharparivar1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cris Sharma
Report | Print
Aug 22, 2021 -

House of Imports responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

August 12, 2021

My Service Advisor Adam Tashchyan was very courteous and professional. He made sure I did not have to wait long for my service. Good Job! More

by eleazar.lapuz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Tashchyan
Report | Print
August 12, 2021

Satisfied, I have been a customer since early 1980 a no problem More

by Alice.cali47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jag
Report | Print
Aug 16, 2021 -

House of Imports responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at House of Imports. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 12, 2021

Coolant level check up sign show up after Schedule B Service. I don't think they are doing right job. They checked 'G" on Inspection form without checking it. I can not trust their work anymore. More

by joontpark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kim
Report | Print
Aug 16, 2021 -

House of Imports responded

Hi, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. If you'd like, please contact our General Manager at (714) 627-5553. We'd appreciate the chance to make your experience a positive one.

August 12, 2021

John Kim provide very professional service and it was very speedy. More

by Jihye Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
Report | Print
Aug 16, 2021 -

House of Imports responded

Hi Jihye, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 12, 2021

Excellent service. The person that helped me was nice and gave me great service. More

by Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
Report | Print
Aug 16, 2021 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 11, 2021

Took my Benz to HOI for close to 20 years. They have always taken care of my family and myself. In Service, Allison is wonderful and Ryan is awesome. In Sales, Ron Amani is honest and most helpful. More

by eychen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Enciso, Ryan Anderson, Ron Amani
Report | Print
Aug 16, 2021 -

House of Imports responded

Hi Eychen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 10, 2021

Highest marks and review to my personal service representative assigned to me John Kim. He is the very best always gets the job done and it gives me 100 % confidence that whenever I have a service More

by Riki.liufau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
Report | Print
Aug 16, 2021 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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