Howard Orloff Land Rover

Excellent assistance James was terrific help. The entire team was friendly and well informed. No one tried to pressure us into a decision. Instead they sought to win our James was terrific help. The entire team was friendly and well informed. No one tried to pressure us into a decision. Instead they sought to win our business. More

Alicia Houston is amazing!! Can't say enough about how great it was to work with Alicia on getting into a new car. Very easy, comfortable, knowledgeable, and never pushy. She w Can't say enough about how great it was to work with Alicia on getting into a new car. Very easy, comfortable, knowledgeable, and never pushy. She was very respectful of my time, and met all of my needs. My only regret is that I have to wait 3 years before working with her again. More

"Great until the ink dries on your sale" I purchased a used Range Rover Sport HSE and paid cash for it at Howard Orloff Land Rover. I also was smart enough to obtain an extended warranty. I t I purchased a used Range Rover Sport HSE and paid cash for it at Howard Orloff Land Rover. I also was smart enough to obtain an extended warranty. I took the vehicle in recently for service and warranty work, While at the dealership, my vehicle's door was damaged. They (Asst. Service Manager/Service Rep) accused me of bringing the vehicle in damaged. Furthermore, they even tried to cover it up with touchup paint. Not to mention the service work completed did not solve one of the reported issues. I have only own this vehicle for 1 year but I know every part of its body (scratches/dents etc). However I was told the damage could be fixed at cost to me for $900. This was after having over $1700 of work done on the vehicle. I was told welcome to the Orloff family when I bought the vehicle and paid for it outright. However since owning it, I have been treated with disrespect and the attitude of "you are a "used vehicle" customer and your vehicle work is just "warranty based" as if to say, we have made our money off you, see you again when you have a non warranty issue. I believe in Win/Win solutions and my integrity is above reproach. I would have never accused the dealership of damage to the vehicle if they did not do it. The interesting part is during my most recent service trip, I was considering purchasing a new Range Rover Sport. Their disrespect of me as a customer,( basically calling me a liar) along with their shady service department practices (filling in documents out of your presence) convinced me to take my future business elsewhere. I may be only one person but I will never continue to spend my hard earned money with a business that turns their back on you after the sale is done. I guess you have to buy new at Orloff Land Rover to gain respect and loyalty. I will drive outside the City of Chicago limits once I'm ready to upgrade my used Range Rover Sport for a new one. I will never return to Howard Orloff Land Rover again and will be removing their name badge from my vehicle. Buyer beware especially if you are buying used. Ask yourself,"How would you like to be treated after the sale"? Respect and return customers are earned at a business. It's not just the badge on a vehicle that will keep customers returning. It's Respect and Appreciation that wins every time. In my opinion they failed in both these areas. More

professional and courtesy I took my vehicle to Howard Orloff for service and the experience was great the service consultant Robert Rivera was professional and courtesy and ver I took my vehicle to Howard Orloff for service and the experience was great the service consultant Robert Rivera was professional and courtesy and very knowledgeable I would recommend Howard Orloff to anyone. More

GREAT SALES PERSON MR. MATT KAHN HELLO! I had been "Just Looking" at the LAND ROVER LR4 on line. I went to the Orloff dealership, and met Mr. Matt Kahn! Matt showed me around the de HELLO! I had been "Just Looking" at the LAND ROVER LR4 on line. I went to the Orloff dealership, and met Mr. Matt Kahn! Matt showed me around the dealership and to a LR4. He explained the car in great detail to me and My Nephew. we discussed a possible deal. His personality and conversation was very open and sincere, and he was a pleasant and refreshing surprise. I had to go out of town, but when I did return, I contacted MATT, and hours later I left with a New LR4!!! MATT KAHN WAS THE DESIDING FACTOR IN MY PURCHASE! HARRY G. REID More

Best service in town This is my second time doing business with Alicia Houston at Howard Orloff, and each time I've experienced nothing but great service and a great deal This is my second time doing business with Alicia Houston at Howard Orloff, and each time I've experienced nothing but great service and a great deal on the two Range Rover sports I've purchased. I will definitely stick with the Orloff family! More

Amazing sales person MATT Hi, I was there just to look but did not expect to buy a car. So I met HASHMATH MATT KHAN and he was a very nice guy.he helped me a lot on the deal Hi, I was there just to look but did not expect to buy a car. So I met HASHMATH MATT KHAN and he was a very nice guy.he helped me a lot on the deal that lead me to buy the LR4 LAND ROVER..I wanted to thank him that now I have a very good deal on a nice car and I am more than satisfied.. Thank you again Mr. MATT KHAN. CRIS More

Great Leasing Experience!!! I recently leased the new Land Rover Discovery from Howard Orloff Imports. Every employee that I spoke to while at their beautiful dealership was extr I recently leased the new Land Rover Discovery from Howard Orloff Imports. Every employee that I spoke to while at their beautiful dealership was extremely courteous and helpful. The leasing process was easy and very quick! I would highly recommend Howard Orloff Imports to all of my friends and family. I will certainly be going back for all of my future car needs! More

Love these guys! I bought my first Range Rover from Orloff and have never been disappointed. My salesman, Matt Bonkovich, has been there for me whenever I've called an I bought my first Range Rover from Orloff and have never been disappointed. My salesman, Matt Bonkovich, has been there for me whenever I've called and their service department is top-notch. They are easy to work with and extremely professional 24/7. So happy with my decision to go to them! More

Excellent Customer Service Alicia Houston provided excellent customer service during several different vehicle purchases that I made. She has made me feel like I'm apart of the Alicia Houston provided excellent customer service during several different vehicle purchases that I made. She has made me feel like I'm apart of the Howard Orloff family. Not only is she exceptional with purchases, she also helps with fulfilling any service and or repair needs that are needed. Thanks Alicia for being so awesome. More