Northwest Hyundai

This was a general check up. When I was in the car he wanted me to turn the wheel with the car stationary then recommended an alignment for an additional cost. The car came When I was in the car he wanted me to turn the wheel with the car stationary then recommended an alignment for an additional cost. The car came back fine and the car was green across the board. I did ask for a cable that was hanging out under the drivers side of the console to be put back it was not done. More

This is a very shady dealership. I went back and forth with the saleslady and the manager all day. I received an email documented quote for the vehicle of $20,835 plus tt&l, no addit I went back and forth with the saleslady and the manager all day. I received an email documented quote for the vehicle of $20,835 plus tt&l, no additional fees. This quote included all party names, the vehicle vin number, and the out the door price. I am an out of town buyer, so I wanted to do all my due diligence prior to any paperwork. The saleslady repeatedly asked me to get the paperwork started, often ignoring many of my questions. I talked to the manager on the phone and she explained that they took this car in on a lease return, and we went over the deal. Just prior to my willingness to sign the paperwork, I did a final check of the vehicle on the dealer's website, and it had increased to $23,998 for the same vehicle with the same vin. I pointed this out to the saleslady who was still pushing hard to get the deal done. I asked the saleslady to check the price now. She came back and explained that the car was now $23,998 and that she has nothing to do with the price. I went over the price with the sales manager, and received a written quote. Does the sales manager have nothing to do with the price? Why is she sending me a written quote then? This is the same dealership that will charge your grandmother or grandfather, who don't know any better, close to $2000 for an Apex GPS system that their actual cost is somewhere around $150. This is the same dealership with numerous bait and switch complaints. Do yourself a favor, stay far, far, away. More

Service agents are very attentive with fast responses, suggestions and smart solutions to your car needs. suggestions and smart solutions to your car needs. More

They doing well with my problem this time, they very understandable and take care of me all the time understandable and take care of me all the time More

Extremely disappointing and misleading experience. My experience with Northwest Hyundai was extremely frustrating, and I left feeling that I had not been treated honestly or transparently. I went i My experience with Northwest Hyundai was extremely frustrating, and I left feeling that I had not been treated honestly or transparently. I went in prepared to purchase a used vehicle and had already secured financing through Navy Federal. I was very clear that I was focused on the out-the-door price and that I did not need dealer financing. We discussed an out-the-door price in the $26,000 range, and I retained the worksheets from the dealership documenting the numbers that were discussed. During the process, Lucas sold me on allowing them to run my credit. He obtained my authorization for an initial credit inquiry. After that inquiry was performed, a manager requested that I sign another authorization. I was told the first inquiry was an “in-house inquiry.” I was uncomfortable with the situation and declined to authorize another credit inquiry. I was then dealing with Sarah, who was presented to me as being in finance. She told me that she could guarantee me a lower interest rate than Navy Federal and continued pushing the dealership’s financing. I had already explained that I had financing secured, and did not want to have my credit ran again multiple times so I did not appreciate feeling pressured to run additional credit or switch financing. The most concerning part happened when I was leaving. Sarah followed me outside and verbally told me that I could use my Navy Federal preapproval for the vehicle. After I left, she actually initiated a text conversation asking if I needed anything. I asked her to confirm in writing that my Navy Federal financing could be used. At that point, the story changed. She responded that the Navy Federal preapproval could not be used for the used vehicle. That contradiction was extremely concerning to me. I was told one thing verbally and then received a completely different answer in writing after I had left the dealership. What made this experience especially upsetting was that I came prepared to buy a vehicle. I had financing, I knew what I was willing to pay, and I was straightforward about my intentions. Instead of feeling like the dealership was trying to earn my business, I felt pressured into additional credit inquiries and dealer financing, while receiving inconsistent information about whether my existing financing could even be used. I have since raised my concerns directly with Navy Federal, who confirmed the dealerships affiliation and they confirmed to Navy Fed that they do accept outside financing but the car has “since then been sold”. I don’t buy that one bit in fact there were severally similar priced vehicles where now (unsurprisingly) the price has conveniently been raised. I strongly recommend that anyone considering purchasing from Northwest Hyundai be extremely cautious and verify that the numbers they are being quoted actually align with the interest rate and financing terms they are being told they qualify for. Be especially mindful of potential bait-and-switch tactics and make sure any promises or agreements are provided in writing. Had I not been paying close attention to the numbers and asking questions, I genuinely believe I could have ended up agreeing to terms that were not what I was originally led to expect. This dealership lacked the transparency and consistency I would expect from a reputable business. Unfortunately, my experience was the epitome of the dealership stereotypes people warn you about. If I could give 0 stars I would. More

I had a very frustrating experience with this dealership, particularly with how my financing was handled. I made an $1,800 payment and was given metal plates at the dealership. I was also told that I did particularly with how my financing was handled. I made an $1,800 payment and was given metal plates at the dealership. I was also told that I did not need to make another payment for 45 days. However, I was never provided clear information about who my lender was, how to make my payments, or what was happening with my financing. I eventually contacted the bank listed on my contract myself, and they told me they had no record of my information and instructed me to contact the dealership. When I contacted the dealership, I was told that the financing issue was because I supposedly did not answer a verification call from the bank. The problem is that I never received a call from the bank, nor did I receive any package or correspondence from them. I then spoke with finance manager Wilder, who told me that my phone number was incorrect on the contract. However, I have a copy of the contract, and my phone number, address, and email address are all listed correctly. There is another issue I feel customers should know about. The salesman, Eduardo, offered me two full tanks of gas in exchange for writing a 5-star review. I declined to let that determine my review because I believe reviews should reflect a customer’s actual experience. Unfortunately, my actual experience has been frustrating and confusing. Customers should not have to chase down the dealership and lender themselves just to figure out who is financing their vehicle and how they are supposed to make their payments. I am sharing this experience so prospective customers can make an informed decision. I hope the dealership takes these concerns seriously and provides a clear explanation and resolution. More

Look nice and good service. Very helpful in offering the best deals for my new car. Very helpful in offering the best deals for my new car. More

Initially happy with my purchase, but the dealership never properly secured my financing, let me drive the car for a month, then refused to refund my $2,000 down payment when it fell through — their err never properly secured my financing, let me drive the car for a month, then refused to refund my $2,000 down payment when it fell through — their error, not mine. Be very careful with financing here. More

Hard to trust I bought this vehicle strictly online without going to the dealership and looking at it once it got shipped to me it had an error code, only one key, and the compartment where the USB without going to the dealership and looking at it once it got shipped to me it had an error code, only one key, and the compartment where the USB and battery charger are will not stay open Eddy the salesman and Brayan the sales manager once I asked them to address these issues they quit answering the phone and text messages Sara in finance was amazing. She went over and beyond what she should have done. I would not have bought this vehicle without her. More