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Hubert Vester Chevrolet

Wilson, NC

4.4
1,315 Reviews

3717 Raleigh Road Parkway West

Wilson, NC

27896

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Showing 1,315 reviews

February 19, 2023

Tim was an excellent salesman. He not only helped me through my first time buying a car but he explained everything I was signing and walked me through the process. Instead of just More

by Nsdrig
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Mercer, Roger Morse, Betty Davis, Luis Rojas
Feb 20, 2023 -

Hubert Vester Chevrolet responded

Yes, your first vehicle purchase, as with many first time experiences, can make one apprehensive. Fortunately, you had Tim to help navigate you through those unfamiliar waters. He is such a positive and caring person. You recognized that he truly wanted to help you and that means so much. Thank you for trusting us with your business and for your recommendation of Tim to others. You can be assured that he will give the same exceptional, personal service to those you refer. Lisa Owens Customer Relations Manager

February 18, 2023

Great service from check in to check out. Very professional and friendly staff. Definitely will continue to use Hubert Vester Chevrolet for all my service and sales needs! More

by RCLARK7079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel, Taylor Whitley, Alfredo Aldapa
Feb 20, 2023 -

Hubert Vester Chevrolet responded

Exceptional service is our goal and it sounds like our team took excellent care of you throughout the process. We stand ready to serve you again and hope you will give us that opportunity soon. Thank you for sharing your positive experience with us. Lisa Owens Customer Relations Manager

February 18, 2023

My service at Vester Chevrolet was really great! I went in for state inspection. I was informed as the work was in progress. The work was done in a timely manner. I will recommend anyone who’s seeki More

by EDWARDSLECCIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Whitley
Feb 21, 2023 -

Hubert Vester Chevrolet responded

So good to hear that Caleb and Taylor served your needs so well! It is important to us to keep the customer updated and be mindful of their time. Your kind words and recommendation mean so much to us. Thank you for sharing your feedback. Lisa Owens Customer Relations Manager

February 16, 2023

Was interested in a vehicle. Set an appointment and was told the vehicle would be ready. Called to re confirm the appointment and was told the vehicle had been sold. So very disa More

by bridgerst1964
Recommend Dealer
No
Employees Worked With
Emily Tew
Feb 23, 2023 -

Hubert Vester Chevrolet responded

I understand how disappointed this situation made you feel. Roger Morse was the manager that contacted you previously and told you that he would keep looking for a comparable vehicle for you. He plans to contact you later today to discuss your needs further and how we can hopefully meet them. If you have any questions, he would be pleased to answer them for you. Thank you for your understanding and patience. Lisa Owens Customer Relations Manager

February 15, 2023

Worse experience I have ever had. Took over an hour to get invoice. Then when invoice was payed I was billed incorrectly after I advised them of mistake no one was able to help correc More

by JRDAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Schlegel, Taylor Whitley, Alfredo Aldapa, Tasheena Washington, Jada Pittman, Kinequa Blanchard, Amanda Joyner, Christopher Harris
Feb 21, 2023 -

Hubert Vester Chevrolet responded

I understand that there was an error made in the original write up of repair (customer name/number/identification). Once the error was discovered, it was not a simple correction. I apologize for the time you spent at the store. The nationwide dealer management system outage coupled with changing the customer information to the proper government entity did cause an unusual delay. The bill has been corrected and your Service Advisor, Alfredo Adalpa, has been attempting to reach his customer contact for finalization. Thank you for your patience and feedback. Lisa Owens Customer Relations Manager

Feb 23, 2023 -

JRDAIL responded

We are still dealing with getting this solved please advise your employees that a work order and invoice are not the same. I need an invoice for our records and to show what exactly it is we are paying for. 2/23/23

February 14, 2023

Tim was an outstanding sales representative. He was very polite and professional and had the best attitude you could ask for. He made the whole buying experience well worth the trip. Positive at More

by Stevenwebb1214
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Nelson, Tim Mercer
Feb 20, 2023 -

Hubert Vester Chevrolet responded

Yes! Tim's positivity and smile are contagious and he is so adept at making our customers feel welcomed and at ease. We are proud to have him on our Sales team. We appreciate your kind words and the chance to serve you. Thank you for sharing your excellent experience with us. Lisa Owens Customer Relations Manager

February 11, 2023

This is our third vehicle purchase in the past 4 years from Hubert Vester. Absolutely will not purchase another vehicle from anywhere. Brandon and his team made everything flawless for our purchase. We re More

by amanda.thompson0212
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Nelson
Feb 17, 2023 -

Hubert Vester Chevrolet responded

We cannot thank you enough for your loyalty in choosing us, time and time again! Brandon and his team have a passion to serve and it shows. Your trust in us and hearty recommendation mean so much. Thank you again for sharing with us. Lisa Owens Customer Relations Manager

February 08, 2023

From start to finish the process was smooth and the Service Team was extremely friendly!! Very nice experience! More

by K Rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Winbourne, Betty Davis
Feb 10, 2023 -

Hubert Vester Chevrolet responded

Ken and Betty are two of the most skillful members of our Sales team and they strive to give our customers an excellent purchase experience . Thank you for taking the time to share your kind words with us. We appreciate you allowing us the privilege to serve you. Lisa Owens Customer Relations Manager

February 07, 2023

The dealership is nice, people are so respectful. I came in and let them know what I wanted and they had it. I love it there. More

by MONICAJYELVERTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Nelson, Tim Mercer
Feb 10, 2023 -

Hubert Vester Chevrolet responded

Tim and Brandon have a passion to serve our customers and it shows! Our staff works toward making your visit as comfortable as possible. Thank you for sharing your positive experience with us . We look forward to taking care of you in the future. Lisa Owens Customer Relations Manager

February 07, 2023

Very Helpful 👍Great customer service. I recommend you go get you a car there. Excellent Service More

by yvonnemeza956
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny (JJ) Kent, Betty Davis
Feb 10, 2023 -

Hubert Vester Chevrolet responded

You were served by two of our best, Johnny and Betty. I have no doubt that they exceeded your expectations. They are committed to ensuring your satisfaction. Thank you for trusting us with your business and for recommending us to others. Your opinion of us means so much and we look forward to our next opportunity with you. Lisa Owens Customer Relations Manager

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