Hudson Chrysler Dodge Jeep Ram

jerked me around. never returned phone calls. I ordered retractable steps to be installed. Prepaid over $2000,00, showed up on the date they were supposed to be installed only to find out they did I ordered retractable steps to be installed. Prepaid over $2000,00, showed up on the date they were supposed to be installed only to find out they didn't even have the steps in yet. I called several times for two weeks to find out the status only to be told by Tyler that he would find out what was going on and call me back. He NEVER once returned a phone call! Finally after 2 weeks of their run around I asked for the service manager to have my money refunded. I have a Jeep dealership a couple miles from my house, but have always used the Hudson dealership because that's where I bought my Jeep. I will NO longer use that dealership! More

Quick & Easy Experience We loved how fast we got through our truck buying experience. Steve was very helpful but not pushy and that is exactly how we role. We loved how fast we got through our truck buying experience. Steve was very helpful but not pushy and that is exactly how we role. More

Lies and deceit I had my vehicle in for service three weeks prior, the repair did not fix the problem. Thus, I returned it for further evaluation. A text later in the I had my vehicle in for service three weeks prior, the repair did not fix the problem. Thus, I returned it for further evaluation. A text later in the morning revealed that I needed to spend another $1000 to fix the problem it didn’t fix the first time. Upon some frustration on my part that the problem wasn’t fixed the first time, I declined the service. my frustration must have prompted a second look at the issue, resulting in evaluation that the initial fix was indeed the problem and a gasket was torn that they completely missed. Mitch, the manager that called me, revealed that they didn’t even bother to look at it prior to quoting me $1000 for a part that wasn’t needed. Lies, Deceit and swindle to try and get $1000 from me. Not only will I never trust loser again for service, I will never ever ever consider buying new vehicles from them. And I will make sure that friends and family are aware of what they attempted to do to me. More

Surprised!! I bought an oil change and tire rotation package . I was in the day before my oil change and was quoted $169 ( conventional oil ) , but when I got the I bought an oil change and tire rotation package . I was in the day before my oil change and was quoted $169 ( conventional oil ) , but when I got there the next day for oil change and tire rotation I was told I could ONLY use synthetic oil otherwise my warranty on vehicle would not be possibly covered for engine. I was surprised! That shot the package price up to around a hundred dollars more Than what I was quoted! When I bought the 2016 Grand Cherokke Jeep from your dealership I was told back in April that I could use conventional oil and that there would not be a problem, so this warranty issue on engine came as a shock to me if I would not use synthetic. Then the other shock was that they said my air filter for vehicle cabin was dirty and needed to be replaced at a tune of around $68. Another surprise, as I had just bought the vehicle 7 months earlier in April and inspection checks showed all was good. I do not live on a dirt road, my driveway is asphalt and vehicle is on cement floor in new garage just built 4 months before purchase of vehicle. So, how could it have gotten so dirty in that little of time. I do not travel long distances and only use the vehicle for home use shopping. I was told that if I didn't replace it the air would be unhealthy to breath in vehicle cabin . I had it replaced then. So, coming into your service I expected to pay $169 and left with two surprises and a bill of around $340. I left disappointed with these surprises and I hope not to find out I was taken advantage of by your service center, as I like the dealership. I am a senior on a set income amount of Social Security and the extra charges were a shock when I was told an amount just the day before when I made it a point to come into the dealership to get a quote. They had looked up my info for the vehicle on that day and quoted me $169. Then the day I come in I hear a different story. Not good customer service. More

Jeep fix I didn't call ahead for a appointment because the car wouldn't all ways start. When I brought it in I was told it may take a few days to get to my Jee I didn't call ahead for a appointment because the car wouldn't all ways start. When I brought it in I was told it may take a few days to get to my Jeep. I said I would leave it so they could look at it when they had time. They must have looked at it soon after I dropped it off, I got a call shortly after I was brought home. I was happy and surprised to get the car back so soon. More

A great place to buy a new car and follow up with service! Luther Hudson Chrysler has always been easy to work with. They are prompt and complete in on going scheduled service of our Chrysler Town and Country Luther Hudson Chrysler has always been easy to work with. They are prompt and complete in on going scheduled service of our Chrysler Town and Country and in preparing our new Chrysler Pacifica. They are convenient and ready to help when needed. Steve Hartke was a joy to work with when we purchased our new Chrysler Pacifica. He listened to what we wanted and focused on the items most important to both my wife and I. He was comfortable to work with and went the extra mile to find exactly what we were looking for. More

No stress experience We purchased a brand new Dodge Grand Caravan! This dealership was warm , welcoming, friendly and so helpful. Kat our sales person was excellent ! We We purchased a brand new Dodge Grand Caravan! This dealership was warm , welcoming, friendly and so helpful. Kat our sales person was excellent ! We would highly recommend her! More

Express oil change My “express” oil change took an hour and half and I specifically asked for new wipers and talked to the girl about it to come home and find out these My “express” oil change took an hour and half and I specifically asked for new wipers and talked to the girl about it to come home and find out these were not replaced. Now I have to go get these replaced somewhere this week as well. So frustrating. More

Tires and Extras We had an early morning appointment to change out 2 tires, added an oil change and 3 replacement wipers (2 front and 1 back). We appreciate the extra We had an early morning appointment to change out 2 tires, added an oil change and 3 replacement wipers (2 front and 1 back). We appreciate the extra effort done by the crew in Hudson. Thanks! More

Great It was the way it should be, all for the customer. What more can a person ask for, the only thing missing would be a free prime rib buffet. It was the way it should be, all for the customer. What more can a person ask for, the only thing missing would be a free prime rib buffet. More