Hudson Honda - Service Center

wasted time Second time coming for a bad odor when a/c on .. had my car service there previously (all filter changed). They couldn’t duplicate problem(car was in Second time coming for a bad odor when a/c on .. had my car service there previously (all filter changed). They couldn’t duplicate problem(car was in shop for 2 days). Last time I was there for an oil change had to wait 5 hours. More

Diagnostic fee When I first arrived, I was told the diagnostic fee was $149 but that we only had to pay that if I choose not to fix the car there. Later on that day, When I first arrived, I was told the diagnostic fee was $149 but that we only had to pay that if I choose not to fix the car there. Later on that day, I received a car saying that it was an issue with the battery and that the cost of a new battery was $169 plus the $149 for the diagnostic. I was very upset because it is ridiculous that they would expect me to pay $318 for a new battery. I was especially upset because this appears to be an issue with the car itself as a result of the electronic emergency brake system. Lots of complaints about this problem for this vehicle. It also seemed as though the service person was being sneaky about the fee. Left a bad taste in my mouth. Be weary of the extra fees. Prior to this visit, I had been very happy with the service department in this dealership but I will have try to find another. More

Carlos Vargas is excellent. He does a great job! Despite there being other employees, Carlos does the impossible and more to provide excellent service. In my opinion, he is the He does a great job! Despite there being other employees, Carlos does the impossible and more to provide excellent service. In my opinion, he is the best employee in the company. More

Good work Everything I’m my vehicle was fixed. They did a great job and I appreciate the service. It was also timely and I would recommend it. Everything I’m my vehicle was fixed. They did a great job and I appreciate the service. It was also timely and I would recommend it. More

Extremely horrible customer service I had an appointment to get my car serviced and the rep signed me in. I asked for a time estimate and John said that max 1:30 hours. When I followed I had an appointment to get my car serviced and the rep signed me in. I asked for a time estimate and John said that max 1:30 hours. When I followed up after 2 hours they kept telling me that it will be ready in 15 min. Worst thing was that after a couple of follow ups, when I went to inquire the third time, Jahn saw me coming and immediately took a u-turn and went in the back and never showed up. Then I started following up with the next rep who did the same thing a couple of times and I got my car after over 3 hours. To top it off they lost the paperwork which added another 15 min. Finally when I took my check and went to the payment window, the lady was about to eat lunch — she looked at me and gave me a look as if I was asking her to share her food. Zero customer satisfaction. Never going here again. More

Friendly and professional Went in for a service. Experience straightforward and pleasant. No small talks about unrelated things. In for what was planned and get it done and be Went in for a service. Experience straightforward and pleasant. No small talks about unrelated things. In for what was planned and get it done and be out. More

Replacement Airbag Very curteous service extended by personnel from the moment I drove car in. Intake agent Benjamin was very pleasant to speak with. Waiting area was cl Very curteous service extended by personnel from the moment I drove car in. Intake agent Benjamin was very pleasant to speak with. Waiting area was clean and comfortable. Service was fast! More

Excellent service Excellent service, very good customer service, team work and Fast as well I will definitely be back again to Hudson Honda highly recommended to every Excellent service, very good customer service, team work and Fast as well I will definitely be back again to Hudson Honda highly recommended to everyone! :) More

Fast service and friendly staff! I brought my car in for routine maintenance, this time just an oil change and tire rotation. I was happy to see Gustavo, the service agent who has he I brought my car in for routine maintenance, this time just an oil change and tire rotation. I was happy to see Gustavo, the service agent who has helped me in the past. He made sure that all of my concerns were addressed. I had a noon appointment, and my car service was completed in just over an hour. More

TERRIBLE and unprofessional The most unprofessional experience i have ever had to date in regards to service on my leased vehicle. So much so, it makes me DEFINITELY not want to The most unprofessional experience i have ever had to date in regards to service on my leased vehicle. So much so, it makes me DEFINITELY not want to get another vehicle with Honda once my lease is up. I don’t know who helped me in service but it won’t let me submit the survey without selecting at least one, therefore i selected the whole service staff More