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Hudson Honda - Service Center
West New York, NJ
2,375 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,375 Reviews of Hudson Honda - Service Center
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August 06, 2014
Nervous mothe worried about her son My son had a problem with his tire, being a new driver, he was very nervous going to the repair shop,I as a mother called up there and spoke to John C My son had a problem with his tire, being a new driver, he was very nervous going to the repair shop,I as a mother called up there and spoke to John Colarte, whom I must say was very, very helpful and I so appreciate his kindness, attitude in this situation and understanding. I've had to deal with other dealers from other dealer co. who have this attitude, well you bought the car so the heck with you now... Now I know when looking for a car, I will call John for sure, and I will also pass the word, HUDSON HONDA OF WEST NEWYORK IS THE PLACE TO GO! tHANKS AGAIN, kERRI AZZOLINE More
by kazzoline
Employees Worked With
John Colarte
June 30, 2014
My Saturday with Hudson Honda I already had an 09 Accord which was in for service (oil change) but by 1 pm I was driving out in a brand new Honda Accord 2014 EX, everyone from Chri I already had an 09 Accord which was in for service (oil change) but by 1 pm I was driving out in a brand new Honda Accord 2014 EX, everyone from Chris to my sales man Rigo to Orlando to Eric were super professional, courteous and attentive to my needs considering I was there from 8 am cause I was only getting an oil change. Since the process was long in obtaining a new care they made sure I was provided with lunch and treated as a VIP guest (which has happened since Ive been a customer in 05-06) I will continue to purchase, service and recommend Hudson Honda to everyone I know. More
by davidsdisturbed1
Employees Worked With
Chris Tropiano and Orlando, Rigo Mendoza
January 12, 2013
The staff at Hudson Honda went above and beyond the call of duty to ensure I received fair and quality service. They took the time to make an accurate diagnosis of my problem and made me feel like a valued of duty to ensure I received fair and quality service. They took the time to make an accurate diagnosis of my problem and made me feel like a valued customer. I have been to other dealerships but Hudson Honda was the only one that made me feel right at home because of their neighborhood presence and friendly demeanor. I will continue to do business with them going forward. More
by Donagyrl
Employees Worked With
Jorge Salgado and Mark Langston
November 12, 2012
On November 12, 2012, I arrived for an EXPRESS oil change and tire rotation at 10:00 am. I entered the express lane to find no one waiting and then went inside for help. I was told I would need to wait a few and tire rotation at 10:00 am. I entered the express lane to find no one waiting and then went inside for help. I was told I would need to wait a few minutes until someone was found to give me a ticket for Service. I then waited for 10 minutes before someone came out to give me a ticket. I then met with a Service Advisor and informed him I would need an oil change and tire rotation. I asked how long it would be and he told me thirty minutes or less. Great, two and one half hours later I went to Service and asked what was going on with my car. They had to take a few minutes to find my car and then told me it would we a few more minutes. This has been an ongoing problem with the Service Department. I had to take my car in last month for a recall and was told it would take four hours. I spoke with the Service Manager and he did not seem to be concerned about the SERVICE they are providing. I leased my car from Hudson Honda and should not have to wait hours and hours for SERVICE! Hudson Honda SHAME ON YOU! I have been leasing Honda"s for a few years now and have never had the TERRIBLE SERVICE EVER that I have received from Hudson Honda! I will now be going elsewhere for my SERVICE and my LEASING! I truly believe that this Dealership DOES NOT CARE ABOUT SERVICE! Again, SHAME ON YOU!! More
by Mark Strain
Employees Worked With
Service Department
September 24, 2012
Due to milage I went there for a major tune up on my vehicle. $1250.00 for changing timing belt, water pump, tensioner, valve adjustment etc. 2 days later I drive the car and I realize the car is flowin vehicle. $1250.00 for changing timing belt, water pump, tensioner, valve adjustment etc. 2 days later I drive the car and I realize the car is flowing oil big time! I almost run the engine dry! They busted one of the seals. Next day I call they are sending a trailer to pick up my car. They promise 8 am the trailer is not there until 11 am. More
by JulianV
Employees Worked With
Hudson Honda
September 05, 2012
I moved recently and was doing all servicing through another car dealer and went to get my car serviced at Hudson Honda. I had changed all 4 brake pads about 2000 miles ago and I dont drive my car much another car dealer and went to get my car serviced at Hudson Honda. I had changed all 4 brake pads about 2000 miles ago and I dont drive my car much as I take public transportation to work. When I went for my regular oil change, this horrible car dealership took not only 1 hr and 20 minutes for a regular oil change even when I had made an appointment; he comes and tells me that my car needs brake pads replaced along with new rotors right away, otherwise I cannot drive my car in the current condition. We are talking about a car which was driven very carefully for about 45000 miles. I decided to go back to the original dealer which was far away and showed him Hudson Honda's review. Guess what, Hudson Honda just looked at my previous service records at their dealership and had just recommended thinking that I can be fooled into things like that. Would I recommend this dealership, not in a million years. More
by horrifiedcustomer
Employees Worked With
Joe
May 22, 2012
THE SERVICE WAS GREAT AND FAST VERY HAPPY they really whem out they way to acomodate me with out a appointment and car was fixed correct the first time GREAT JOB GUYS THANK YOU SO MUCH whem out they way to acomodate me with out a appointment and car was fixed correct the first time GREAT JOB GUYS THANK YOU SO MUCH More
by softail2008
Employees Worked With
HENRY (SERVICE MANAGER)
November 12, 2011
My overall review is about Hudson Honda is outstanding.All employees are courteous and quick to attend and meet the needs of each and every consumer or client. outstanding.All employees are courteous and quick to attend and meet the needs of each and every consumer or client. More
by yeungtyson
Employees Worked With
hector venasco,jorge in service,eric in finance,mike in body shop,and general manager chris tropiano
May 28, 2011
There's not enough I can say about this dealership!!!! I always get the Royal treatment and as I am a member of the family. Chris Tropiano, Jorge & Ralph Tropiano go above and beyond to make sure my car is always get the Royal treatment and as I am a member of the family. Chris Tropiano, Jorge & Ralph Tropiano go above and beyond to make sure my car is up to the up the safest possible standards (considering the way drive) Not to mention the prices are the best around definitely competitve with the auto parts stores and other repair shops. LOVE LOVE LOVE THEM !!!!!!!!! More
by davidsdisturbed1
Employees Worked With
Jorge, Chris Tropiano, Ralph Tropiano, Lucien, Desmond, Anthony Perrone
November 02, 2010
I feel they recommend a LOT of unnecessary work that I unfortunately later realized (from talking to people/internet) after they've done the work. Plus, they're workmanship is shoddy. Make sure you DOUBLE unfortunately later realized (from talking to people/internet) after they've done the work. Plus, they're workmanship is shoddy. Make sure you DOUBLE check their work after you've gone there. I've caught them making potentially costly mistakes. Be sure you are familiar with Honda's maintenance schedule because they also try to hook you with services before they're due. Nice guys though! More
by flyboy0011
Employees Worked With
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