Hudson Toyota

Warranty Refused on a 2025 Camry With 30,000 Miles – Very Disappointing My experience with the service department at Hudson Toyota in Jersey City was extremely disappointing. On March 3rd, I went to t Disappointing My experience with the service department at Hudson Toyota in Jersey City was extremely disappointing. On March 3rd, I went to the dealership because the airbag warning light and seatbelt warning light came on in my Toyota Camry 2025 with only 30,000 miles. When I arrived around 9:00 AM, they initially refused to take the vehicle because I did not have an appointment. After some discussion, they agreed to try to diagnose the problem and told me they would get back to me before the end of the day. A couple of hours later, they called and told me the problem was caused by “physical damage” to the seatbelt assembly and claimed it was not covered under warranty. I asked them to send me a photo or video of the damage, and they agreed. When they sent the video, the part did not show any visible damage at all — not even a scratch. After several conversations and negotiations with both the service advisor and the service manager, they still refused to repair the issue under warranty. I then contacted Toyota Motor Corporation Brand Engagement, and they confirmed that this type of issue should be covered under the warranty (5 years or 60,000 miles). Despite this, the dealership still made me pay for the repair. To make matters worse, the dealership kept my car for two days just to replace this part, and they refused to provide a loaner vehicle. Because of that, I had to call out of work twice, which caused additional inconvenience and frustration. In addition, the service manager was very rude and unprofessional, and the overall experience made it clear that customer service is not a priority at this dealership. Because of this experience, I cannot recommend Hudson Toyota’s service department for anything beyond basic services like oil changes or tire rotations. If you have another dealership or a trusted local mechanic nearby, I strongly suggest going there instead. This experience felt dishonest and very disappointing. I hope Toyota Motor Corporation reviews how warranty decisions are handled at this dealership so other customers with safety-related issues are treated fairly. More

The dealer personal is so friendly and helpful. Attention was excellent, nice work with the requested vehicles and suggested us more options Attention was excellent, nice work with the requested vehicles and suggested us more options More

The staff at this dealership was able to find me a car that met my needs, a beautiful 2025 Toyota Camry Hybrid, get the financing I desired and have me leave the dealership on my newly purchased vehicle i that met my needs, a beautiful 2025 Toyota Camry Hybrid, get the financing I desired and have me leave the dealership on my newly purchased vehicle in about 2 hours. Arif Muhammad, the salesperson, was very helpful and kind. Jonathan Nunez, the finance person, was also very helpful and thorough in his explanations. Thank you so much! My New Year has started on a great note because of you. God bless! More

Ready to Work! Customer Friendly and Patient! Clean and Bright! Actively Seeking Resources for Customers! Customer Friendly and Patient! Clean and Bright! Actively Seeking Resources for Customers! More

I’m last 15 years customer for Hudson Toyota and my family and friends we always get the car from Hudson Toyota family and friends we always get the car from Hudson Toyota More

Very good rapport friendly and kind harmonious and a pleasure to be buying my car or leasing it for years now pleasure to be buying my car or leasing it for years now More

Place is clean, everybody is friendly and professional. Great service! Best inspection report ever! Special thanks to service advisor Ramiro Morgado! Great service! Best inspection report ever! Special thanks to service advisor Ramiro Morgado! More

Great Service! !! Smooth transaction and very helpful staff. Renny T. was our salesman; he helped us with leasing our car. I would recommend this dealership and Re !! Smooth transaction and very helpful staff. Renny T. was our salesman; he helped us with leasing our car. I would recommend this dealership and Renny as the salesman. Definitely coming back here again! More

We like Toyota because price affordable and. Parts easily available if needed . Regarding staff in the service dept. like Manuel Cuevas,,Lito Domo ,Cynthia Cuevas customer service manager th Parts easily available if needed . Regarding staff in the service dept. like Manuel Cuevas,,Lito Domo ,Cynthia Cuevas customer service manager they are very helpul.Our sales agent Johanny Ramos is excellent.She hekp us all throughout the process.She call us at home after we got the car if we need any help with our new car even after her working hour. Thanks Johanny for being our salesagent. You are an asset to Toyotta. We gonna tell our friends and family to get you as salesagentt if they will buy car Toyota in the future. More

I would suggest do not go this dealership because They Rob you . The worst service in the world. Worst customer service in world i have very bad experience. Francis is bad advisor. Do not west your time t Rob you . The worst service in the world. Worst customer service in world i have very bad experience. Francis is bad advisor. Do not west your time to go this dealership. More