Hudson Toyota
Jersey City, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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I leased a Toyota Camry from Cesar (“Mr. Hollywood”) in May, and the experience was excellent from start to finish. Cesar was knowledgeable, patient, and took the time to answer all of my qu Hollywood”) in May, and the experience was excellent from start to finish. Cesar was knowledgeable, patient, and took the time to answer all of my questions. He made the leasing process smooth, stress-free, and helped me find the right vehicle for my needs. His customer service was outstanding, and he went above and beyond to make sure everything was handled properly. I highly recommend Cesar to anyone looking for a new vehicle. Thank you for all your help! More
Warranty Refused on a 2025 Camry With 30,000 Miles – Very Disappointing My experience with the service department at Hudson Toyota in Jersey City was extremely disappointing. On March 3rd, I went to t Disappointing My experience with the service department at Hudson Toyota in Jersey City was extremely disappointing. On March 3rd, I went to the dealership because the airbag warning light and seatbelt warning light came on in my Toyota Camry 2025 with only 30,000 miles. When I arrived around 9:00 AM, they initially refused to take the vehicle because I did not have an appointment. After some discussion, they agreed to try to diagnose the problem and told me they would get back to me before the end of the day. A couple of hours later, they called and told me the problem was caused by “physical damage” to the seatbelt assembly and claimed it was not covered under warranty. I asked them to send me a photo or video of the damage, and they agreed. When they sent the video, the part did not show any visible damage at all — not even a scratch. After several conversations and negotiations with both the service advisor and the service manager, they still refused to repair the issue under warranty. I then contacted Toyota Motor Corporation Brand Engagement, and they confirmed that this type of issue should be covered under the warranty (5 years or 60,000 miles). Despite this, the dealership still made me pay for the repair. To make matters worse, the dealership kept my car for two days just to replace this part, and they refused to provide a loaner vehicle. Because of that, I had to call out of work twice, which caused additional inconvenience and frustration. In addition, the service manager was very rude and unprofessional, and the overall experience made it clear that customer service is not a priority at this dealership. Because of this experience, I cannot recommend Hudson Toyota’s service department for anything beyond basic services like oil changes or tire rotations. If you have another dealership or a trusted local mechanic nearby, I strongly suggest going there instead. This experience felt dishonest and very disappointing. I hope Toyota Motor Corporation reviews how warranty decisions are handled at this dealership so other customers with safety-related issues are treated fairly. More



