Hudson Toyota

Here's the scenario of every driver's worst nightmare: Our car crashed after the brakes failed getting out of the highway. Thank goodness no one was hurt. We needed a new car. My wife and I have scoured t Our car crashed after the brakes failed getting out of the highway. Thank goodness no one was hurt. We needed a new car. My wife and I have scoured the web for dealership ratings and reviews. To our surprise and disappointment, the majority of the reviews were negative. After several dealership visits in person, we were even more discouraged. All the reasons summarizing to dishonesty and intimidation can be found on the aforementioned reviews. BUT sometimes, you stumble across a diamond in the rough and may even fail to realize that, especially when you expect great customer treatment in the first place. I am happy to say that Michael Ventura and his team at Hudson Toyota treated my wife and I with just that. From the initial visit to the exit review, Mike and team had been attentive to our needs by LISTENING. We were previously turned down by a VW dealership and were desperate for a new car. Between a doctor and a bank manager, my wife and I each have credit scores in the high 700-800's, maintain decent salaries, and with our debt to income ratio at only 7%! Perhaps the VW dealership wanted more "down deposit" and turned us down as a sales tactic. Not only did Mike listen, he asked foundational questions such as our driving habits, family usage, etc. He didn't even recommend any cars to us because he wanted us to see the various models firsthand in the lot. We could pick any car to test drive, as physically experiencing the drive was more important than hearing someone tell us "this car was made for you". During the pricing negotiations, our leasing agent worked out the numbers with Hudson and we were presented with a great offer within 20 minutes. During the contract signing, the credit officer Roman was patient with the questions we had for him. We felt it was a pleasant experience in this area as well. Two days after the deal, we received a call from Mike. He wanted to know how we liked the car and sent regards to my family. A week later, we received a letter from Mike in the mail thanking us for the business. We couldn't have been more happier with our choice of the 2010 Camry LE, but more importantly the services we got from Hudson Toyota was bar none. We will be recommending friends and family to this dealership going forward. Thanks again to Mike Ventura, Juan, Roman and team! Thanks also to Max Masters, our leasing agent for pairing us up with Hudson Toyota. You guys have certainly met and exceeded all of our expectations! Best, Michael & Elaine More

It's a good sign when my sales person returns phone calls right away even after I purchased my car. There was a typo in the price but the dealership honored it. I didn't have to deal with a lot of typical de right away even after I purchased my car. There was a typo in the price but the dealership honored it. I didn't have to deal with a lot of typical dealer BS. Overall it was one of the most pleasant buying experiences I've had. More

Letter I wrote about my salesperson: Hello, I just Letter I wrote about my salesperson: Hello, I just wanted to give you some feedback on Mr. George Too. He was my salesperson on my recent purc Letter I wrote about my salesperson: Hello, I just wanted to give you some feedback on Mr. George Too. He was my salesperson on my recent purchase of a Toyota Prius. The process took quite a while due to the high demand and low supply of the Prius I was looking for. Throughout the entire experience, George kept me updated and was very helpful. His response time was quick any time I had a question. George and his sales manager, Juan Morrisette, worked together and ended up securing the vehicle sooner than expected, which was a very pleasant surprise. George acted quickly and got the vehicle ready to go as promised on the day he said he would. One of the most important traits of successful people is that they do what they say they are going to do and George followed through on everything he said. I really appreciate this type of personal attention and service. George's intelligence, people skills, and friendly manner make him a future asset to the Penske Automotive/Hudson Toyota companies. Thank you for letting me share my feedback. Best regards, Daniel Baldev Happy Customer More

The dealer, William, was very helpful. He was very friendly and if he was unsure about something he would find out very quickly for me. I ran into some paperwork problems in the finance department but friendly and if he was unsure about something he would find out very quickly for me. I ran into some paperwork problems in the finance department but William personally turned a bad experience into a good one. He kept me updated every step of the way, especially knowing that I lived out of state. More

I had great experience during my last visit @ hudson toyota. Staff was very costeous and helpful. Product line was great, Sales person (Qulzam Zaman) and his manager (Muhammad Manzoor) helped me to make toyota. Staff was very costeous and helpful. Product line was great, Sales person (Qulzam Zaman) and his manager (Muhammad Manzoor) helped me to make a right choice. They had a great sense of professionalism and complete knowledge of their product line. One thing I liked about this dealership was the clear exposure of their prices without any hidden negotiation. It was bit easier for me since I had an excellent credit but sales man showed great deal of compassion and flexibility during the deal. Above all, they take care of all the paper work very efficiently and make sure that client is aware of the rights and responsibilities belong to him. More

Salespersons are horrible. They promised on one price but we couldnot finalize the deal because they didnt have the color. So we came back on monday to put teh deposit and wasted another 3 hours only to find we couldnot finalize the deal because they didnt have the color. So we came back on monday to put teh deposit and wasted another 3 hours only to findout that they cannot take the deposit since the car is not in stock. They are bunch of liars. Never go to this dealer. They made us wait for the color i wanted for a week and still no news from them. HUDSON TOYOTA IS THE WORST PLACE TO BUY YOUR CAR. More

We were there to buy the new car and we were almost settled on the price but they didn't have the car. So they ask us to come back. When we went back they disagreed on the price. We increased our price settled on the price but they didn't have the car. So they ask us to come back. When we went back they disagreed on the price. We increased our price then they took a week to tell us that we have order the car first. I was really pissed and will never go to this dealer ever. More

This is the first time I went to dealership and tried to buy a new car. They took my car key/registration for trade in quote. 3 hours later, they told me my car only worth $500... I can donate my c buy a new car. They took my car key/registration for trade in quote. 3 hours later, they told me my car only worth $500... I can donate my car for $500 Tax deduction!!! They just waste my time and we are not even close to price bargain!! I don't know what they are doing...this is why now the car sales is so bad. More

The only good thing i can say about that dealership is Mike the salesman, he has no control over the decisions so he is trapped, he's a very nice guy. Mario Fernadez is quite the opposite!! I was five m Mike the salesman, he has no control over the decisions so he is trapped, he's a very nice guy. Mario Fernadez is quite the opposite!! I was five minutes from putting my hands around his throat but i kept my composure. My experience with these guys were they were trying to sell you a car by any means necessary, I was interested in a certified used vehicle, i found out it was way less than that. That did not concern Mario, he wanted me to give him a down payment and then they would fix the vehicle, that is crazy!! They were all over all skeemers! They're probably a few other nice people there i ran in to others but that place is mostly filled with crooks and Mario Fernandez is the God Father of them all!!!!!!!!! More

After receiving a promotional email offer for a Toyota Highlander Hybrid, I went in with the email intending to see the sales team that sent it. A pack of salesman were hovering near the entrance and swo Highlander Hybrid, I went in with the email intending to see the sales team that sent it. A pack of salesman were hovering near the entrance and swooped in. In hindsight, I should have insisted on seeing the sending team, but we were intercepted and given the long sell to wear down. Although I made it clear I just wanted to see a specific model (thankfully I had researched the available cars on the lot), they tried the old tactic of showing the higher trim. Delaying. Going to a different salesperson. Then offering a great deal on financing and the "optional components." Delaying. And then insisting that they had to charge for the remote charger, floor mats, etc. It dragged on and on with additional service after additional service. They did a fairly good job of wearing you down here, but thankfully I got out of there without going for their bargain extras. I did throw in the towel over some $700 worth of "extras" just to get out thought - so I suppose the wearing down tactic worked... More