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Hudson Valley Volkswagen

Wappingers Falls, NY

4.6
541 Reviews
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1148 Route 9

Wappingers Falls, NY

12590

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Showing 541 reviews

March 10, 2026

Very courteous and friendly. Work was complete completed as requested within a timeframe that the car was needed back would definitely use Hudson valuable Volkswagen service agai More

by ANT1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Counter
March 10, 2026

The whole staff were super professional and transparent. I would recommend this staff to everyone 10/10 service ! More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Hughes
March 02, 2026

Mike Palladino was great 5 star for him. Financial office 3 star,why,because they quoted me 4.9% interest on a loan and at signing paperwork i had 5.84% ,service dep never changed cabin filte More

by Tab
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Palladino
February 18, 2026

Their service department is always reasonable. They communicate well, and they do what they say they’ll do. My 10 year old VW runs like new. More

by A Jenks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 18, 2026 -

Hudson Valley Volkswagen responded

Thank you for your feedback! We're glad to hear our team was helpful and provided great service. Please do not hesitate to reach out if you need further assistance.

February 05, 2026

The service manager I spoke on the phone was rude to me , she hang up the phone More

by bm
Recommend Dealer
No
Employees Worked With
Don’t know
February 05, 2026

Outstanding customer service from start to finish. Mike Palladino on the sales team. was a pleasure to work with. He was responsive, courteous, attentive but not pushy. The signing/purchasing process More

by SS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Palladino, Kevin Smith
Feb 06, 2026 -

Hudson Valley Volkswagen responded

Thank you for you review! We’re glad to hear the entire experience, from sales to delivery to follow-up service, was handled smoothly and professionally. Providing clear communication, a pressure-free process, and timely service is always our goal, and it’s great to know that stood out. We truly appreciate your trust and are happy Hudson Valley Volkswagen was able to help you find the right vehicle for your daughter.

December 29, 2025

Dealer was great. Salesman was perfect both chip and Riann were a pleasure to work with. More

by Vinls4088
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riann
Dec 29, 2025 -

Hudson Valley Volkswagen responded

We appreciate you sharing this. Chip and Riann will be glad to hear they made the experience a great one. Thanks for choosing us!

December 18, 2025

Easy to make appointment online. Extremely courteous each time I've been in for servicing. More

by Chombone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, Debbie
Dec 29, 2025 -

Hudson Valley Volkswagen responded

We’re glad to hear the online scheduling has been easy and that our team continues to be courteous at every visit. We appreciate you choosing us for your service needs and look forward to seeing you again.

Dec 30, 2025 -

Chombone responded

Working with Adam is always pleasant and efficient. I appreciated him getting me in to have all my 'check engine lights' checked out. I know during the holiday season it was tough to find an appointment, but Adam got me in asap. Thankfully, the repairs were made very timely and efficiently. Thank you HV VW!

October 23, 2025

We came in a year ago to look at a Volkswagen and met with Fran. We didn’t end up purchasing one at that time, but we kept his contact information and came back a year later. This time, we got the best d More

by Pault1202
Recommend Dealer
Yes
Employees Worked With
Fran Fuchs, Kevin Smith
Oct 30, 2025 -

Hudson Valley Volkswagen responded

Thank you for taking the time to share your experience. We’re so glad to hear that Fran made such a positive impression and helped you find the best deal. We’re sorry to hear, however, that part of your visit didn’t meet the level of professionalism we strive for. Your feedback is important, and we’ll be reviewing it with our team to ensure every guest feels comfortable and respected throughout the entire process. We truly appreciate you coming back to work with us again, and we look forward to providing you with an even better experience next time.

October 08, 2025

Had my first servicing at Hudson Valley VW and was SOOOO impressed !! They are very nice and friendly. (Thank you especially, Adam!) Comfy & clean waiting area! Very quick waiting time considering all that More

by HappyVWdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Oct 10, 2025 -

Hudson Valley Volkswagen responded

Thank you for your 5-star review and feedback! We look forward to seeing you again in the future!

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