Hudson Valley Volkswagen

On my home home from work Wednesday night my clutch pedal got stuck to the floor, I called Hudson valley Volkswagen and they said to drop it off and they would look at it first thing in the morning. First thing in the morning I got a call from the service writer Deborah Paravati and they said my car was already in the shop, part was in stock and it would be ready for pick up later that day! They removed the transmission replaced the slave cylinder and reinstalled transmission, washed the car and vacuumed the inside and had the car car to me in under 24 hours! outstanding service very highly recommend

Wow, I just can't say how impressed I am with this dealership. This was the 4th new car I have purchased in my life and by far the smoothest and most pleasant experience. My sales person, Eric H was really phenomenal to work with. I had test driven the car closer to where I live, but once we knew we wanted the Cross Sport I reached out to a bunch of dealerships in the area to find the best deal. Hudson gave me the best price and located the exact vehicle I was looking for. Our preference was to minimize in-person contact due to the pandemic. This was no problem at all for the dealership (some would not engage with me over email). The entire transaction was completed via email or phone, I think we had one document to sign when we picked up the car which was out front and ready to go when we arrived.

We bought a used car here last year and it has proven to be the worst car buying decision of our lives! The car has brought us nothing but problems since it left the lot, leaving us broken down on the side of the road many times and needing to go into the garage every couple of months for extensive work to keep it running. During the one year we owned this vehicle, it had to be in the shop 7 times costing us thousands of extra dollars! Looking back, the whole sales process was also extremely sketchy. We were only allowed to test drive the vehicle on a small loop of road with the salesperson in the vehicle the entire time (this was pre-COVID). The salesperson (Fran) became agitated when we asked to drive it on the highway to see how it drives there (in retrospect, he was clearly trying to hide something!). We were told the Jeep came with both hard and soft tops which is what we were specifically looking for. But, we were not allowed to remove the hard top to test out the soft top. We were told to “trust” that the soft top was there because this Jeep came from someone that the salesperson knew. Well, after we got the Jeep home, sure enough, there was no soft top there so we had to go buy the pieces associated with the soft top – again, costing us more money than originally planned. We contacted the dealership about these problems after the purchase of the vehicle, however, we were met with denials and aggression. These are definitely not people you want to do business with. We were truly sold a lemon and fed a bunch of lies in this car sale! Save yourself a lot of pain and go somewhere else!!

I have brought in my car for service on 3 occasions. Each time, Shannon Walters has been pleasant and thoroughly professional. She knows what she's doing. I have another appointment scheduled for next Friday. I am confident that the work will be done to the highest standard.

I went to have my water pump fixed and needles to say I left very unhappy because shannon Walters refused my service that was covered under my warranty when my father was asking questions she could not answer my father also works for Volkswagen in a different area and does business with this location I always come here to have my car serviced on a regular and they have made mistakes and forgot to put parts back on my car but when I would call they would get me right in to fix there mistakes but this time was very different and I will not go back to this location again sorry I dont want to give you any stars because that's how unhappy I was but I have to give you one

Eric Anderson and Chip Poppa over at Hudson Valley Volkswagen really went above and beyond for me this past week and provided me outstanding support with purchasing my new vehicle. Working in a premier customer support type role myself, it is important to recognize when quality support is Provided. It is good to see Hudson valley VW has agents like yourselves around to take good care of the customers. I have been coming to Huston Valley VW for several years now servicing my Jetta and I will continue to be a customer moving forward! Thank you Eric and Chip !

Eric Anderson, over at Hudson Valley Volkswagen, has been a supremely helpful resource for us during our car-buying process - always being informative, professional, communicative and patient (lol!). I recommend this dealership to anyone either looking for a new or used VW, or any used car they may have in their inventory...especially Eric! Thanks, VW of Hudson Valley for all of your help!

Had issues with both of my vw's , most recently stranding my wife on her way to work. Both times Natalie and Shannon took care of the issue "immediately" expressing great care and concern for us the customers.

Our salesman, Lev, was very helpful since the beginning and listened well to our questions providing succinct and clear information. Overall the process of bringing back our old lease and getting into a new lease was a few hours total. The whole personnel at this dealership were extremely helpful. Would highly recommend Lev and this dealership.

Had a great experience buying a car here. Salesman was super knowledgeable and very professional going over the car. Very pleased with the overall service I’ve received from this dealership. (Salesman, service men, and overall staff)