Hudson Valley Volkswagen

Great place to purchase or lease a VW I am on my third VW Passat. I love the place clean and friendly Eric and Mindy are the best to deal with. VW peace Dos Auto. I am on my third VW Passat. I love the place clean and friendly Eric and Mindy are the best to deal with. VW peace Dos Auto. More

Excellent service provided just handling recall fixes Provided straight forward, honest service. Brought car in for an engine light on for a warrenteed fix. Found recall fixes, warrenteed fixes, I wasn't Provided straight forward, honest service. Brought car in for an engine light on for a warrenteed fix. Found recall fixes, warrenteed fixes, I wasn't even aware of and took care of it. Updated me with how long service would take, when fixes were taking longer than expected, and had the car ready the very next day. I've been to other dealership service departments in the Hudson valley. By far my best experience. Clean friendly waiting area, happy to even see a kid friendly play area. More

fantastic service I normally have my VW serviced in Washington, D.C., but in the future will try and take it here simply because the experience was much more pleasant. I normally have my VW serviced in Washington, D.C., but in the future will try and take it here simply because the experience was much more pleasant. Also, the service folks were honest about what my car needed and didn't just try and sell up. More

Not so good service department I like HVV for their sales team, but the service team leaves a lot to be desired. First when I needed a new tire (bubble), they told me to come in, b I like HVV for their sales team, but the service team leaves a lot to be desired. First when I needed a new tire (bubble), they told me to come in, but didn't bother to see if they had the tire in stock first, so I made a trip with a bad tire for no reason. Then they didn't call once they got the tire in stock. Then when it came time for them to repair the rims, they quoted me 2 days, and at the end of 2 days, they hadn't called. Turns out they needed a 3rd day, and I don't even get a call to tell me that? Then it would be ready the "first thing" on that 3rd day. Apparently "first thing" is at 5:00PM, because I had to call at 4:30 to see if my car was done yet, and it wasn't. If you've dealt with this service department, I'm sure you've heard the phrase "we got really busy". Seems like they are always "really busy" fixing things besides my car. More

First VDub Fran made my first VW purchase a very smooth one. He was friendly, honest, and efficient. Not once did I felt pressure to purchase a car like some sa Fran made my first VW purchase a very smooth one. He was friendly, honest, and efficient. Not once did I felt pressure to purchase a car like some salesmen make you feel (looking at you, Ford). So far, I'm loving my VW CC! More

service I'm extremely happy with the service that i had on my vw jetta on March 16th 2015 the employee's were very friendly and specific on the work.I will hi I'm extremely happy with the service that i had on my vw jetta on March 16th 2015 the employee's were very friendly and specific on the work.I will highly recommend these dealer to everyone that i know. More

New VW Passat Scott Curtis and Mindy Nowik made our purchase very easy and enjoyable. No pressure, thoroughly knowledgeable of the cars and answered all our questio Scott Curtis and Mindy Nowik made our purchase very easy and enjoyable. No pressure, thoroughly knowledgeable of the cars and answered all our questions (more than once). Highly recommend doing business with this dealership. More

Service Dept I have always had a great experience with the service dept Jason is a great guy that knows his business ,always very fair and polite ,also Larry one o I have always had a great experience with the service dept Jason is a great guy that knows his business ,always very fair and polite ,also Larry one of the technicians is a great guy and an excellent technician who I can tell cares about his work and customers.In the summer I drive from Upstate NY just to service the car ,thats how much I trust this dealership. A.B. More

Incompetent and unprofessional I've taken my Volkswagens to Hudson Valley for service for the last time. The Service Department is poorly trained and understaffed. While the technic I've taken my Volkswagens to Hudson Valley for service for the last time. The Service Department is poorly trained and understaffed. While the technicians do decent work, the lack of professionalism and competency on the front end of the department is unacceptable. Repeatedly, I've had to return to HVVW to have a job finished or fixed on my car that was supposed to be performed the first time during a regular service interval. In addition, one of my family's cars was damaged on the lot last year, and the staff applied some sloppy paint to try and cover up the scratch. When I addressed this with the former service manager, Melanie, by sending photos and documenting all communication, she played dumb and of course offered to have it fixed. However, my trust in their integrity began to wither. Most recently, there is a new service manager, but the sloppiness still persists. I booked a service appointment through their website and received a confirmation, but when I showed up, they did not have the appointment in their records, claiming it was a computer glitch they've been aware of. IF YOU ARE AWARE OF PROBLEMS AND DO NOTHING TO FIX THEM, YOU ARE LAZY AND INCOMPETENT. After I said I could just leave the car because I'd requested a shuttle, they claimed I lived too far for the service, even though I live within 15 miles of the dealership, AS IT IS ADVERTISED ON THEIR WEBSITE. When I pointed this out, Will (service manager) began to scramble for a driver, but as they were understaffed, the earliest they could provide was in an hour and a half. I rebooked the appointment for the following week, since they had wasted my time already. When I returned this week, I asked for the dept to investigate an issue as to whether or not it was covered under my existing warranty, as well as specific instructions for my tire rotation because of the tread difference on two new front tires. When Jason finally called me at the end of the business day to finalize the service transaction, I asked about the warranty issue and he said,"I don't know, but I can check for you and call you tomorrow." WHY DIDN'T YOU FIND OUT WHEN I ASKED YOU? Then, when I picked up the car after service hours, I discovered the tires had not been rotated specifically as I'd requested (because I wanted to keep the better tread on the front in the winter season). Jason called the following morning to apologize, but still no mention of the warranty question. Now during the first instance regarding this appointment, I had called back to speak to a manager. Neither the general manager or sales manager were on the lot, so I had no other choice but to file a complaint with the regional VW corporate office about this dealership's ineptitude. I expect more efficiency and better performance from a VW service dept. They are constantly bungling up service, tripping over their mistakes, and wasting my time and customer loyalty. I absolutely do not recommend this dealership. More

My new GTI Autobahn is classy, comfortable and fun to drive! Thank you Scott Curtis and Mindy Nowik for making my experience with Volkswagon an entirely professional and enjoyable one. :) Funny how I was able to Thank you Scott Curtis and Mindy Nowik for making my experience with Volkswagon an entirely professional and enjoyable one. :) Funny how I was able to just sit in a GTI Autobahn, and simply know it was for me. Of course, the test drive was the clincher. :) Scott and Mindy were down to earth, amiable, knowledgeable, and went above and beyond to make sure I had my car on schedule and equipped with what I needed. Happy to recommend you... More