Hudson Valley Volkswagen

My experience at HVV began my 2000 Audi TT deciding that it no longer wanted to run during a 350 mile trip to upstate NY from CT, on the Friday of a Holiday weekend, and after all service facilities were cl it no longer wanted to run during a 350 mile trip to upstate NY from CT, on the Friday of a Holiday weekend, and after all service facilities were closed. Happy? Not me. It ended much differently... and one person gets the credit - Keli Snyder at Hudson Valley Volkswagen. After having my car towed to the dealer, I received a call from the Service Advisor on Monday morning. Keli told me she would manage the repair process, indicated that she'd get the job done promptly (I of course was begging for a speedy repair given that I wanted to continue my trip!) and told me when she'd get back to me with an estimate - both for the work and the costs ASAP. She did... and she was professional, friendly, and put me at ease... not an easy task on a Monday morning after Labor Day weekend, and especially with me... impatient and not thrilled at all with my car! :-) The best part is the fact that Keli ended up having to move some mountains when the required part did not arrive the next day. Instead of making me wait, she saw to it to have a part driven across town, at HVV's expense, and completed the job AHEAD of the time she'd originally promised. Kudos to her AND the Tech's working in the shop. Awesome Job Guys and Girls!!! When all was complete, I showed up to pick up the car. Again, the experience was awesome. My invoice was waiting, the car was at the curb, Keli helped me transfer items from my rental and back into my TT, made sure that I inspected the work HVV had done and finally, offered me directions to my intended destination. Keli is a car person. She is very adept at doing her job because she loves cars, and via my experience, I am absolutely positive she is phenomenal at working with customers. She is a valuable asset to this dealership. For those coming to or considering Hudson Valley Volkswagen, I highly recommend both the work of the shop team and Keli Snyder! Combined, they are a dynamic and incredibly effective Team. Contact me with any questions... Sincerely, Glen Synoground at G Mail dot Com More

The last two times I have brought by Jetta in to Hudson Valley Volkswagen, I have had to bring it right back, either that day or the day after. During my 50,000 mile visit (which costed over $900 by the w Valley Volkswagen, I have had to bring it right back, either that day or the day after. During my 50,000 mile visit (which costed over $900 by the way), They asked if they could perform some sort of recall service which I allowed. On the way home from this, I found that my cruise control no longer worked. I called them back, but since it was within an hour of closing time, I was told that I could not bring the car back in that day. So, I had to take the 30 mile roundtrip again the next day. For this extra trouble, I was offered... NOTHING. To add insult to injury, about a week later, I received a 5% off coupon in the mail for my 50,000 mile service. Conveniently, after this ordeal, I did not receive a survey from VW to rate their performance. It seems that you only get those when they know they are going to get perfect ratings. For my 60,000 mile service (which consisted of an oil change and tire rotation for $112 (good God)), on the way home, I noticed on the interstate that my steering wheel would vibrate quite a bit at most speeds. This was not the case on my drive to VW. So, I turned around and brought the car right back to VW (thank God it was not too close to closing time). They balanced the tires and I was again on my way. Again, this time, no survey from VW. I am really not happy with Hudson Valley Volkswagen at this point. More

This was the second opportunity we had to work with Verse at the Wappingers Volkswagon dealership. As always our experience with Verse was pleasant, professional and very helpful. The overall presence of t at the Wappingers Volkswagon dealership. As always our experience with Verse was pleasant, professional and very helpful. The overall presence of the staff was pleasant and professional, very friendly people. I always recommend friends to the Wappingers VW store and tell them to see Verse! In the future, he will help my daughter with her first new car! More

Working with this dealership was great. The staff was friendly and helpful and the prices are very reasonable. I would recommend this dealership to anyone looking for a car! friendly and helpful and the prices are very reasonable. I would recommend this dealership to anyone looking for a car! More

Pleasnt, not pushy sales experience. Love the Jetta Sportwagon TDI manual shift. In the 2days we have had the car it Exceeds MPG ratings by far. If the auto reliability is up to our previous car it wil Sportwagon TDI manual shift. In the 2days we have had the car it Exceeds MPG ratings by far. If the auto reliability is up to our previous car it will be a total winner. More

Dealer: My experience was very good doing business with Hudson Valley VW in Wappingers NY. Fran @ the dealership was very knowledgable and very pleasant to work with.. The business Manager Mindy was ex Hudson Valley VW in Wappingers NY. Fran @ the dealership was very knowledgable and very pleasant to work with.. The business Manager Mindy was excellent in doing all the paper trail involved ... We bought 2 VW. At this time all seems very well with the VW's. I believe they have a great product and would recommend dealing with Hudson Valley VW..... Especially asking for Fran in Sales and Mindy on the business side .... I have bought a lot of vehicles over the years.... The dealership was great to do business. With. Thank s Hudson Valley.... More

I work a hectic job as a Field Service Engineer and shopping for a new car can be difficult at best. Fran took the time to work with me and was patient with my hectic schedule. The selection was good - shopping for a new car can be difficult at best. Fran took the time to work with me and was patient with my hectic schedule. The selection was good --end of year no less!--and he found a car that met all my needs, made a fair offer for my trade-in, and at price that bested other dealers in the area. Mindy handled all of the paperwork and the car was delivered flawlessly right on schedule, as promised--without any hidden surprises! Fran took the time to explain the controls, setup of the Bluetooth cellphone, radio, satelite programming and made sure I was comfortable with all of the functions and answered all my questions with great knowledge of the cars he sells. I was introduced to the service department and asked if I would like to pre-schedule my first check up. I felt valued as a customer and I would highly recommend this dealer to anyone shopping for a Volkswagon without hesitation, and look forward to future car puchases from them in the years to come. More

After getting the run around from 2 other VW dealers I contact Eric. He made the sales process enjoyable, did not play games, and got me into the car I wanted. I have owner VW's for 20 years and cannot contact Eric. He made the sales process enjoyable, did not play games, and got me into the car I wanted. I have owner VW's for 20 years and cannot see myself ever using another dealer. More

Always a pleaseure! We always receive hassle free friendly service every time. Taking my car into hudson valley volkswagon for service is effortless. Would definitely recommend them to anyone. friendly service every time. Taking my car into hudson valley volkswagon for service is effortless. Would definitely recommend them to anyone. More

Eric and Mindy are always great to do business with. I'm on my 5th VW from this dealership and can't wait to purchase my next one. ;) I also highly recommend the service department, they are excellent! I'm on my 5th VW from this dealership and can't wait to purchase my next one. ;) I also highly recommend the service department, they are excellent! More