Hudson Valley Volkswagen

I want to thank Eric Chip and Matt for getting this done. I bought a new Tiguan Sel R. I bought a new Tiguan Sel R. More

Pleasure to do business with. The whole transaction was done quickly and efficiently would definitely go back The whole transaction was done quickly and efficiently would definitely go back More

Top notch service. Super friendly. Never a bad experience from sales to service! Would definitely recommend Hudson Valley Volkswagen! Super friendly. Never a bad experience from sales to service! Would definitely recommend Hudson Valley Volkswagen! More

I have been doing business with this dealership for years. The attention shown in servicing my vehicle to preform at it's highest level with quality parts is excellent. I'm always greeted by a courteou years. The attention shown in servicing my vehicle to preform at it's highest level with quality parts is excellent. I'm always greeted by a courteous customer service representative who listens to my needs and inspects my concerns and inform me of other issues, if any. Hudson Valley Volkswagen excellent customer service. More

Amazing service as always and a lovely thank you to debbie Paravati for keeping not only my own personal vehicle running healthy and safely but also for my entire family’s vehicles as well as a few fri debbie Paravati for keeping not only my own personal vehicle running healthy and safely but also for my entire family’s vehicles as well as a few friend's vehicles!! Prompt service with a welcoming smile says enough ❤️ More

After purchasing a Volkswagen vehicle earlier this year, I discovered it was defective. Our attempts to address the issue led us through a disheartening cycle of blame-shifting between Volkswagen's Customer I discovered it was defective. Our attempts to address the issue led us through a disheartening cycle of blame-shifting between Volkswagen's Customer CARE and the dealership. Volkswagen of the Hudson Valley, particularly the unfriendly staff in the parts department, pointed fingers at Customer CARE, citing a six-month wait for a critical part. Shannon, the parts manager, repeatedly blamed Danielle and I by saying we downloaded the VW APP wrong. What compounds our frustration is the personal toll this situation has taken on us. Multiple trips to Volkswagen of the Hudson Valley, with unfriendly encounters at the parts department, resulted in over 500 additional miles on our leased vehicle. We've incurred additional expenses for gas and tolls, and precious days of our time have been wasted on the phone and in person. When we sought accountability from the sales manager, Chip Papa and Chris Gavin, they acknowledged the issues but, unfortunately, offered empty promises. He pledged to explore alternatives like transitioning us into a new 2024 model or waiving payments to compensate for the months we had paid in full for a defective vehicle. Regrettably, these promises remain unfulfilled, leaving us in a state of utter frustration. See attachments below. Our experience epitomizes a larger problem within Volkswagen of the Hudson Valley – a complete lack of accountability and resolution. Everyone involved seems to be pointing fingers at one another, leaving consumers like us in a perpetual state of limbo with no tangible solutions in sight. Their Finance manager Kevin Stated it is above his pay grade to get any resolution with this matter. Chip Popa stated, "you paid for the steak and fries and you only received half a steak and no fries." Yet full payments were made every month with no offsetting for the defective vehicle. More

This dealership was Awesome! and our salesperson Eric Anderson was absolutely wonderful to work with. The transaction was a calm experience that went smoothly and professionally and our salesperson Eric Anderson was absolutely wonderful to work with. The transaction was a calm experience that went smoothly and professionally. My husband and I highly recommend this dealership to everyone!!! More

This review is strictly about the service department. The manager Shannon is absolutely awful! She's rude, condescending and extremely unprofessional. How is she in this position? I will never go here f The manager Shannon is absolutely awful! She's rude, condescending and extremely unprofessional. How is she in this position? I will never go here for any service again also love Volkswagen but would never buy a car here because if that's the type of person they have in leadership I'd rather travel to Yorktown More

I noticed I usually only leave a review when I have a bad experience so I got to start leaving good reviews when I have an OK or a good experience so that’s why I’m leaving a review for Volkswagen. I’ve neve experience so I got to start leaving good reviews when I have an OK or a good experience so that’s why I’m leaving a review for Volkswagen. I’ve never really had a bad experience with them every time I go there it’s pretty good, but all I can say on the negative side is usually they don’t have many cars in stock and it’s usually a long wait to get a sales person to help you out. Otherwise they’re pretty honest and upfront with stuff and even the manager is not bad so I would recommend them and they usually have a nice used cars . More

Hudson Valley Volkswagen and Eric Hughes! What a refreshing car buying experience! Do yourself a favor and go to Hudson Valley Volkswagen and ask for Eric Hughes. I went to several Volkswa What a refreshing car buying experience! Do yourself a favor and go to Hudson Valley Volkswagen and ask for Eric Hughes. I went to several Volkswagen dealerships all over the NEPA area, but when my husband went to Hudson Valley Volkswagen, he refused to go anywhere else! Our sales consultant was Eric Hughes. He was in NO way your (and I hate to use this word) 'typical' car salesperson who taints the car buying experience by their pushiness or urgency. Instead, Eric Hughes was working for us and not himself. He was knowledgeable, professional, ethical, responsive, flexible, accommodating, patient, fair, inviting, attentive, honest and just an all-around good guy. Do your research online, know what you want to drive and/or buy, and then--skip the rest--and----go to the BEST-Eric Hughes at Hudson Valley Volkswagen! You won't be disappointed! If you are lucky enough to have Kevin as your finance person, you will be just as delighted! He and Eric Hughes must have graduated from the same school of customer service at the top of their class! Kudos to Hudson Valley Volkswagen for having such wonderful employees on their team. Thank you to the entire team at Hudson Valley Volkswagen, Wappinger Falls, NY, 12590! More