Hudson Valley Volkswagen

Set up and appointment for my 30k mile service online on Monday for Wednesday, and they took my car in right away when I arrived. Carla was very friendly, attentive, thorough and understanding. I told her Monday for Wednesday, and they took my car in right away when I arrived. Carla was very friendly, attentive, thorough and understanding. I told her things I wanted the service crew to check out, and she notated it all in the service write-up. She also went through what was going to be done for the 30k service, and I was surprised there was going to be no charge for any of the work, despite the car having been purchased used (CPO) from the dealer. The service did take over an hour, but it involved changing the oil and filter, flushing the brake fluid, checking the brakes, along with a couple of other things I wanted them to look over, plus they brought my car to the carwash and washed it (without asking me) and it looked cleaner than it did when I first bought it. The only negative is that they must've used a brush at the carwash as there were some swirls in the paint; next time I will ask them not to use any brushes when they wash the car. When the car was ready, Carla had me sign off on another form that had detailed notes for everything done to the car and all of my concerns from earlier were addressed on it (she also recapped this info verbally). Next time, I will also try to set my appointment for a day and time my salesman (Fran Fuchs) will be there, so I can say hi. More

The ease of making the appointment was definitely an advantage. Overall, the people behind the counter were friendly and informative, the waiting area was clean, well-lit, and had plenty to distract a f advantage. Overall, the people behind the counter were friendly and informative, the waiting area was clean, well-lit, and had plenty to distract a five-year-old, so it worked on me as well. More

A 5 rating or GREAT is easily awarded to Hudson Valley VW for their friendly and professional approach. They were concerned only to assist me in choosing the vehicle that I would be happy with. They LISTEN for their friendly and professional approach. They were concerned only to assist me in choosing the vehicle that I would be happy with. They LISTENED! The day my car was ready to pick up, Versa, my salesman, came in on his day off to patiently go over all the details of the car. Mindy made sure that I was clear with the financing procedure before I left. These people were the best and I would whole heartdly recommend Hudson Valley VW. More

I went to Hudson Valley Volkswagen (HVV) to have service performed on my 2007 Passat, and while I was waiting, I asked to speak with a salesperson about a used GTI I had seen on the HVV website. Eric (sales performed on my 2007 Passat, and while I was waiting, I asked to speak with a salesperson about a used GTI I had seen on the HVV website. Eric (sales) explained that the used GTI had been sold, so I asked hime to "run the numbers" on a new 2013 GTI. Eric came up with a vehicle and payments that worked with my needs and showed me a well-equpped GTI. Mindy (business manager) very quickly had arranged financing and explained all the details clearly, answering all of my questions. Eric went over the GTI with me, and gave me detailed instructions on all of its available features. They had my new GTI ready to go by the later that same day and I am very happy with the quality of this car! It handles very well, has many features as standard equipment that I wouid expect to pay additional cost for from other manufacturers. My overall experince was very pleasant, everyone was friendly and took all of my financial and time needs seriously. The service team was also very pleasant and patient during this process, and adjusted the work being done to my Passat once I informed themof my desire to purchase a new vehicle. Overall, I was very impressed with how well organized and efficient both the sales and service teams performed. All of my prior visits to Hudson Valley Volkswagen have been positive, and I look forward to my next service visit. I would recommend this dealership and Volkswagen to anyone looking to purchase a new or used car. More

Overall it was a great experience. Easy, fast and in the end, I got a great price on my vehicle. They searched for a competitive interest rate and the deal was done. Very happy with the experience. end, I got a great price on my vehicle. They searched for a competitive interest rate and the deal was done. Very happy with the experience. More

Quality car and very competive price. It was a used purchase and pleasantly surprised it came with a warranty. Staff was very courteous and friendly . purchase and pleasantly surprised it came with a warranty. Staff was very courteous and friendly . More

I drive 1 hour to receive service here because the dealership that is 15 min away has horrendous service! I would recommend this dealership and service to everyone! dealership that is 15 min away has horrendous service! I would recommend this dealership and service to everyone! More

I have owned well over 30 cars in my driving years, and have not been treated this well to date! Fran Fuchs not only covered every possible detail of my new car, but he went out of his way to show me how t have not been treated this well to date! Fran Fuchs not only covered every possible detail of my new car, but he went out of his way to show me how to master my after market stereo that was in the car from the last owner. He did not have to be that interested, he also went on line and located and printed out a detailed owners manual for me. I was treated like royalty! Also Mindy took care of all my needs and found me a rate that I did not think was possible. I hardly had to do a thing. Great team work!!! More

Everyone was very friendly and professional. Eric sat in my vehicle and took the time to go over with me everything to make sure I was comfortable before I drove away in my new car. I will recommend these my vehicle and took the time to go over with me everything to make sure I was comfortable before I drove away in my new car. I will recommend these guys to everyone. No high pressured sales. What a great team! More

The overall experience of buying a vehicle from the Hudson Valley Volkswagen dealer was great. We were there on Saturday late afternoon and Bunny DiRoma came over, sat with us, understood our needs and Hudson Valley Volkswagen dealer was great. We were there on Saturday late afternoon and Bunny DiRoma came over, sat with us, understood our needs and showed us the perferct vehicle within in our budget. We made the decision right there to buy it, and we picked it up on Monday evening...Everybody was very friendly, professional and really listened to our needs...We loved our Jetta, and the whole buying experience was great thanks to Bunny and her team! More