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Hudson Valley Volkswagen
Wappingers Falls, NY
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After talking to all the VW dealerships in the area we decided to lease with Hudson Valley VW. The price on the lease was pretty much the same at all the dealerships but at Hudson Valley the people we dea decided to lease with Hudson Valley VW. The price on the lease was pretty much the same at all the dealerships but at Hudson Valley the people we dealt with were the major reason we leased from them. They were friendly,professional and gave us all the information we needed to make a decision without any pressure. We dealt with the Sales Manager, Business Manager and Salesman and all were extremely personable and truly nice people. I highly recommend this dealership. More
Walked in and was greeted with a smile, asked if we needed any help and what we were looing for. They were closing but still let us test drive and purchase a car. We were able to pick up our new car in needed any help and what we were looing for. They were closing but still let us test drive and purchase a car. We were able to pick up our new car in less then 24 hours. Now that's great service! Fran was amazing. Anything we needed or had questions about, he was able to help. More
I stopped in for a quick bulb change and the Xpress Service was super quick, the woman behind the desk was very friendly and helpful, and suggested that they take care of the fuel-injection recall whil Service was super quick, the woman behind the desk was very friendly and helpful, and suggested that they take care of the fuel-injection recall while I was there. I was in and out in 15 minutes. More
Hunter and Mindy made the experience great! Very professional! From the moment I called, Hunter was very helpful and followed up. Mindy got the whole process done, quickly and in a friendly manner. professional! From the moment I called, Hunter was very helpful and followed up. Mindy got the whole process done, quickly and in a friendly manner. More
Overall a fine experience. Melanie is one of the nicest and caring service reps I have met. She kept me up to date on the process and explained everything thoroughly. and caring service reps I have met. She kept me up to date on the process and explained everything thoroughly. More
When I arrived for the express service at 8:15 am, I was told it should take no more than 45 minutes. After being told I needed to get service done that was done at previous visits (that was blamed on the told it should take no more than 45 minutes. After being told I needed to get service done that was done at previous visits (that was blamed on the computer system), and not being able to process my bill properly, I walked out at 10 am late for my next appt. I felt like I was being sold services I didn't need, and am still not sure if the bill was accurate. More
Got in and out for routine service. They were flexible with the time when my calendar wasn't. Internet and coffee is a really nice bonus. Can still do work while waiting. with the time when my calendar wasn't. Internet and coffee is a really nice bonus. Can still do work while waiting. More
I researched the new car I wanted to buy (GTI) and considered the possibility of trading in my vehicle. I approached numerous VW dealerships (4 in person, 3 others via the internet): some were reasona considered the possibility of trading in my vehicle. I approached numerous VW dealerships (4 in person, 3 others via the internet): some were reasonable, others fit the public's perception of car dealers. Hudson Valley VW was the most professional, which ultimately is what brought me back. The customer orientation is real, resulting in a positive car-buying experience from the first test drive with Eric Anderson through the closing with Business Manager Mindy Nowik. Eric is obviously a fan of the marque: he was knowledgeable, thorough, and kept me informed throughout the process. No hard sell, nothing deceptive, simply eager to share information and hopefully achieve a satisfactory deal for both of us. I can honestly say it was a pleasure to do business with them. More
Fabulous buying experience!! Super friendly and accomodating!! Bunny was the first VW sales associate from numerous dealerships I contacted to call me back. Thank you! :) accomodating!! Bunny was the first VW sales associate from numerous dealerships I contacted to call me back. Thank you! :) More
Melanie was extremely helpful and informative throughout the entire process. She was able to get me a loaner car on short notice and worked with me on setting a reasonable price. Even when when I was grilli the entire process. She was able to get me a loaner car on short notice and worked with me on setting a reasonable price. Even when when I was grilling her on what was wrong and why this or that needed to be done she was professional and pleasant. The service crew was knowledgeable and showed me the parts removed and explained the failures. Even though it cost me a lot of money (clutch and flywheel replacement) I'm happy. The car has never run better. More