Hudson Valley Volkswagen - Service Center

It was snowing and I was driving home to NJ. My windshield wipers were horrible so I stopped in to get them changed. They were more than accommodating, they were wonderful. windshield wipers were horrible so I stopped in to get them changed. They were more than accommodating, they were wonderful. More

The staff is very helpful and friendly. Carla was a pleasure to talk to as she got the information and eventually handled the payment. She even noted that my GTI was in line for a software update for pleasure to talk to as she got the information and eventually handled the payment. She even noted that my GTI was in line for a software update for my DSG transmission. Not a fan of the seats in the waiting room, but the service was first rate all the way. Even got my car cleaned on a sub freezing day. More

Hudson Valley VW's Service Department is FANTASTIC! The mechanics are outstanding. They always clearly explain the work performed and why it was necessary. The Service Coorindators are simply the best in t mechanics are outstanding. They always clearly explain the work performed and why it was necessary. The Service Coorindators are simply the best in the business. They bend over backwards make sure that every customer leaves truly satisfied. Plus they are super friendly, especially Melanie Sullivan! :) More

My brand new vehicle had impression by back passenger rear well. also mil lamp went on. They addressed both things and all is good now. rear well. also mil lamp went on. They addressed both things and all is good now. More

The staff was extremely friendly and provided me with a great loaner which I really appreciated. It is a real pleasure doing business with them. great loaner which I really appreciated. It is a real pleasure doing business with them. More

The service department is very thorough and although I am still in the warranty period where I do not have to pay for the service, they will replace a part if they feel it doesn't appear top notch. I love th still in the warranty period where I do not have to pay for the service, they will replace a part if they feel it doesn't appear top notch. I love the fact that my car gets washed every time I bring it in. More

quite nice that we are given a loaner car to go and visit family while we are waiting (since they live so close to the dealership). After having such a bad experience with the Staten Island Volkswagon deale family while we are waiting (since they live so close to the dealership). After having such a bad experience with the Staten Island Volkswagon dealership, we shopped around when buying our car. This was the dealership we chose and so we are very pleased to have our car serviced at the dealership we purchased our Passat. More

This was a 30 day check up on a new car. I like that I did not have to wait more than 45 minutes for my car. did not have to wait more than 45 minutes for my car. More

Service was great. I had a 1pm appointment. I got there about 12:45. They drove the car into the garage exactly at 1pm. They asked if I wanted a complimentary car wash: I said "yes". The car's service was about 12:45. They drove the car into the garage exactly at 1pm. They asked if I wanted a complimentary car wash: I said "yes". The car's service was finished by 2:15pm. The car was then taken to be washed. I don't know exactly when the car's wash was finished, because I was not notified that the car was ready to go. I discovered my car (running) and asked if the car was ready. The front desk seemed surprised that the car was finished. They tried to locate the keys (the keys were already in the car). She then tried to print out the receipt, but I reminded her that I had already received it when she first told me the car's service was finished. I admit that the service area was busy, but it seemed like a break-down in communication. I don't blame the front desk; it seems to me that no one notified her that a customer's car was finished and that it was left running. I drive from Saugerties to get my car service. I think for my next service I will go to Kingston. Let me re-iterate something though: this comment of mine should not be taken as if I will NEVER visit Hudson Valley Volkswagen. This is a very good dealership. I am EXTREMELY pleased with my 2012 Passat and still think it is the BEST car I have ever bought (over 40 years of purchasing new cars!). Volkswagen should be VERY PROUD of the product they have produced. I will be purchasing Volkswagen in the future! More

Every time I go to this dealer i ask for them not to wash the car. Every time they wash the car. I have a huge scratch in the back bumper from them washing the car the first time i took it their. If i did no the car. Every time they wash the car. I have a huge scratch in the back bumper from them washing the car the first time i took it their. If i did not need the recall work i would not be using them as they care less about your specific requests. More