Hudson Valley Volkswagen - Service Center

I have bought 4 new cars from this dealership. The sales department is terrific and the people in the service department could not be more attentive or professional. I will be returning for a 5 th VW from department is terrific and the people in the service department could not be more attentive or professional. I will be returning for a 5 th VW from them when it is "time." most recently had a problem that was covered under warranty and it was fixed within one business day. If 6 stars were available, I'd give them 6! More

Went in for my 1st service on my new to me '10 CC. They were replacing a piece of trim on the back window and clearing a Service now light. Dropped the car off with no problem, they even offered me a ride were replacing a piece of trim on the back window and clearing a Service now light. Dropped the car off with no problem, they even offered me a ride home. Never had that happen. Got a call a couple of hours later that the car was ready. Got home later and realized that the Service now message was still there, called customer service and they walked me thru how to clear the message. Great friendly service. I'm really glad I picked this dealership. More

I've had many cars over the years; 1 Saab, 2 Audi's, 1 Porsche and many VW's 2 Jettas, 3 campers, 1 Thing. I always come back to VW for many reasons: they are fun to drive, they're reliable, they last, Porsche and many VW's 2 Jettas, 3 campers, 1 Thing. I always come back to VW for many reasons: they are fun to drive, they're reliable, they last, they look good and I have never had any major problems or issues with any of them but what I like the most about my 2011 SE besides the car is the dealership. Hudson Valley Volkswagen makes every step from shopping for, the purchase of, customer support and service a pleasurable experience. The service department provides the best experience I have ever enjoyed at any dealership for any make of car I've owned to date. I travel 60 miles for this experience even though there are other VW dealers much closer. These folks really care about you and your car, they even wash and clean your car inside and out before the turn your car back to you, which blows my mind. I have never had that little courtesy offered to me no matter which make I've owned before. They also provide free coffee and snacks as well as a clean and well appointed waiting room. It's the small stuff like that which will turn a one time customer into a loyal returning one. It had such an impact on me that I sent my daughter down to look for a new car after she had been turned off by other dealers. She had the same quality experience and ended up buying a new Jetta and loves it. These are the reasons that from now on Hudson Valley VW is my dealership. More

I have had to bring my car in for so many problems, I could write a book. We bring it in for immediately noticeable problems (shaking, vibrating, noises, recall issues) and service says, we could not re could write a book. We bring it in for immediately noticeable problems (shaking, vibrating, noises, recall issues) and service says, we could not replicate the issue so there is no problem. We pick up the car and it makes the noises as we are driving away from the dealership. And to find out what is happening you have to call again and again get told they will call you back and they never do, and that is when they answer the phone. I will never buy another VW. I would sell this one today, but it depreciated so drastically I owe more than it is worth. More

I had a problem whith a missing wheel lock. I called service and told me to come in 5 hrs earlier then my scheduled service appt. the mechcanic gave me a new lock and serviced the car right then.My expe service and told me to come in 5 hrs earlier then my scheduled service appt. the mechcanic gave me a new lock and serviced the car right then.My experience with Hudson Valley VW from Eric Anderson (my salesman) to Debbie and her associates in service has been GREAT...so much so that I just purchased a second VW for my girlfriend. Thank you for everything, Paul Spence More

I am always pleased and satisfied with my service experience at Hudson Valley VW. They work quickly and are always concerned with my comfort while waiting and my satisfaction with the results. experience at Hudson Valley VW. They work quickly and are always concerned with my comfort while waiting and my satisfaction with the results. More

A nice clean waiting area where I'm always greated with a A nice clean waiting area where I'm always greated with a smile,the staff is always helpful and everyone of them goes above and beyond what I expect. A nice clean waiting area where I'm always greated with a smile,the staff is always helpful and everyone of them goes above and beyond what I expect. Thank you VW ..... great team work :) More

Hudson Valley VW has been by far the best dealership experience I have ever had. Hunter was a great sales person to deal with. He listened to what I was looking for, he was knowledgeable and had answers experience I have ever had. Hunter was a great sales person to deal with. He listened to what I was looking for, he was knowledgeable and had answers for all of my questions. Their service department has been very knowledgable on the cars and on what was to be performed and also knowledgable on the cars. I am a "car guy" so it is nice to talk to them because you can tell that they know their cars. The service area is clean and professional and they are prompt. I am always satisfied 100%. I totally reccomend them to anyone looking for a car. Great cars, Great service, Great people really top notch! More

Debbie was just fantastic, professional, and caring about us and our car. She went out of her way to help us. She is your gem! about us and our car. She went out of her way to help us. She is your gem! More

Service center very accomodating, ordered part right away and made appt for date to be recieved. Cleaned up car(broken window) and complimentary car was. Very friendly staff at the fron t desk of service (a and made appt for date to be recieved. Cleaned up car(broken window) and complimentary car was. Very friendly staff at the fron t desk of service (a female with long brown hair, curly "ish"), not sure of her name but she was so very personable, big smile, polite, etc- you do not come across this often. Overall great experience. Always have had pleasant experiences at HVVW. More