Huffines Chevrolet Plano

I have been driving for over 59 years and have owned many cars over the decades. This service department is incompetent and totally unresponsive. We bought a 2021 Genesis G90 through Daniel of the sales de cars over the decades. This service department is incompetent and totally unresponsive. We bought a 2021 Genesis G90 through Daniel of the sales department who was superb.. But as for the service department, the treatment could hardly be worse. Yes, they can do an oil change and rotate your tires. No problem. But they don't have a clue about more involved service for a luxury car. I had problems with the GPS properly tracking the car on 3 trips using its on-board mapping . I contacted Genesis USA and they set up an appointment with this service department. The service department decided that I needed a software update. I was told they were ordering the update and it would be ready to install it in a week. Yet, I searched on-line and found that I already had the most current update. After 4 phone calls to discuss this, I could only leave a message with "Gary", I finally left a message for the service department manager. NOTHING. No response from anyone. I then contacted the Daniel, the salesman and he used his influence with his sales manager and in-turn, the service manager. Surprise! I had a return call before the end of the day. I was told the update was in and I should bring it in the next day. I did so. After 2 hours, I was told by Gary, that I already had the most current software but an update was still showing as "on order". I was miffed. Why didn't they determine that I already had the most current update when I first brought in the car? What else could be causing the problem? What else could they do? I called the service department and Renee answered. I complained that I had wasted 5 phone calls and 2 hours and the problem wasn't adequately addressed.. She was very apologetic and concerned. She promised to have someone get back to me ASAP to discuss the situation. Again NOTHING! I again called my sales guy. He promised to pass on my concerns to his manager and the service manager. Again, NOTHING! So, after paying over $80,000 for a car, I received responses and service as though I was a leper or a vagrant or some sort of miscreant. This is not how to build a brand or reinforce what was once a positive reputation with me. I will no longer even think about using this service department. All I needed was someone to call me and address my concerns and complaint. I didn't expect anything else. Not even money. I just wanted them to show me that they cared and would explore other possible solutions. Clearly, they did not care! And the problem has not been solved or addressed to any reasonable extent. More

Best car buying experience ever! Bianca and the Huffines team were all helpful and honest. We will definitely use them again in the future! team were all helpful and honest. We will definitely use them again in the future! More

A wonderful and honest dealership!! Great staff!! Joby is a wonderful sales person. Matt and Chris are great sale managers and Bryon is awesome finance person. Just bought a 3 rd car May 2021 from here. Grea a wonderful sales person. Matt and Chris are great sale managers and Bryon is awesome finance person. Just bought a 3 rd car May 2021 from here. Great experience just like 12/19 when I bought 2 cars. This is a must visit dealership. Honest and friendly!! More

Flew in from out of state after selecting a vehicle on line. Transaction was handled most efficiently and exactly as as agreed to by phone. line. Transaction was handled most efficiently and exactly as as agreed to by phone. More

I continue to have really good experiences with Huffines Hyundai personnel. I have made several purchases and I feel that they have been fair and helpful in selecting and finance my vehicles. Hyundai personnel. I have made several purchases and I feel that they have been fair and helpful in selecting and finance my vehicles. More

We had a great experience working with Rigo Canales. He was patient, understanding, and worked with us on our budget. He also went above and beyond our expectations, making sure we were confident and happ was patient, understanding, and worked with us on our budget. He also went above and beyond our expectations, making sure we were confident and happy with our purchase. I was very appreciative of his hard work and willingness to help us make the right purchase for the right cost. If I buy a used vehicle again, I will definitely be working with Rigo! Thank you! More

HYUNDAI I HAVE 2018 SPORTS I visited the Plano location. Camon is my service rep. I have had nothing but the best of service. Very knowledge with his job. Always able to answer my questions. I location. Camon is my service rep. I have had nothing but the best of service. Very knowledge with his job. Always able to answer my questions. If he doesn't know the answer he will find out and reply to me. More

Hyundai Sonata engine recall Feb 23 2021I took my car Hyundai Sonata engine recall Feb 23 2021 I took my car to Hyundai in Plano for service inspection because my car stopped running while I was drivin Hyundai Sonata engine recall Feb 23 2021 I took my car to Hyundai in Plano for service inspection because my car stopped running while I was driving it and my service advisor Eric said it was still under the engine recall warranty (120,000) and it got approved Thank God, I had my engine installed and he got me a loaner car gave me a number to call and get reimbursed for towed service. I just want to say thank you Eric and the whole service staff for making the whole process as smooth as possible. Carmen Porras More

Had a great experience here working with Doug Shaw to pick up a specific factory-certified model with incentives. Friendly and helpful, even picked me up at the airport when I came to town to complete th pick up a specific factory-certified model with incentives. Friendly and helpful, even picked me up at the airport when I came to town to complete the paperwork and get the car. More

I just recently purchased a certified 2019 Kona from Eric Stovall with Ray Huffines Chevrolet. Mr. Stovall was very professional and helped me to get a really good deal on my purchase. I had a great buying Stovall with Ray Huffines Chevrolet. Mr. Stovall was very professional and helped me to get a really good deal on my purchase. I had a great buying experience with the team at this location. More