Hugh White Honda - Service Center

My experience was great. They got me in and out quicker than promised. They advised the condition of my vehicle and no one pressured me to do more than I wanted to at this time. than promised. They advised the condition of my vehicle and no one pressured me to do more than I wanted to at this time. More

The maintenance light came on our vehicle, and we immediately headed over to Hugh White. Aaron Hodge met us at the door and worked us into the schedule. They rotated the tires and changed our oil. immediately headed over to Hugh White. Aaron Hodge met us at the door and worked us into the schedule. They rotated the tires and changed our oil. In no time, we were out the door and on our way. Thanks Aaron. We always get special attention when we bring our car in for service. More

Negligence....We dropped our 2015 CRV at Hugh White Honda on Sunday evening,11/29/2020 to have the battery and charging system analyzed.We got a call Monday morning from the service writer,Steve.He informed on Sunday evening,11/29/2020 to have the battery and charging system analyzed.We got a call Monday morning from the service writer,Steve.He informed us the driver's door lock(the only exterior lock on this vehicle)had been jimmied and we needed a locksmith because the battery was dead and there was no way to enter the car.This was done and the battery and the electrical system were checked and a new battery installed.Steve informed us everything looked good.We picked the car up the next day and spoke with Steve briefly about the problem. The new battery died the following Sunday in our garage .We jumped it and took the car to another Honda dealer .They determined that the jimmied door lock had shorted and drained the battery.It turns out that this is not a common problem but not rare.It certainly is something that a Honda service advisor and Honda mechanic should know about.Our service advisor at no time mentioned fixing or replacing the door lock.What turned out to be a minor inconvenience could have been much worse in the Ohio Winter.It should have been prevented in the first place.Not good..... More

They have a tremendous service department, the service staff are very informative and experienced. They inspect the vehicle thoroughly and come to the customer shortly after and explain the findings, so staff are very informative and experienced. They inspect the vehicle thoroughly and come to the customer shortly after and explain the findings, sometimes its a need to do now service and sometimes they can do it on your next service, they show you parts that need to be replaced so you can actually see the wear and they do all this with a presentation of great customer service. More

Hugh White always delivers exceptional service. They listen and deliver first time results. This has been our experience for the past 17 years of purchasing and in service . listen and deliver first time results. This has been our experience for the past 17 years of purchasing and in service . More

Nice staff. Very helpful and honest feedback and responses. Speedy service with complementary wash. Gave me a $20 discount and they didn't have to do that. responses. Speedy service with complementary wash. Gave me a $20 discount and they didn't have to do that. More

Great service! Jason took good care of me; my car was done before promised. There were plenty of places to wait where I felt safe. Bravo, Hugh White Honda! done before promised. There were plenty of places to wait where I felt safe. Bravo, Hugh White Honda! More

I believe that you are the best Honda dealership in Franklin County. Service staff are very professional. Dealership is very clean, Waiting areas are neat and restrooms are clean Franklin County. Service staff are very professional. Dealership is very clean, Waiting areas are neat and restrooms are clean More

Aaron was of tremendous help!. We went over all of my concerns before starting the job, so we had a good plan of the repairs being done. The team finished before the time frame he said it would take, whi concerns before starting the job, so we had a good plan of the repairs being done. The team finished before the time frame he said it would take, which was perfect for me, because I had to wait in the lobby, because couldn't drop off the car. He even attached a little discount for me, much appreciated, because of Covid19, I' m working reduced hours. Thank You and God Bless You (all)! More

Very friendly staff!!! Always a quick and easy service I would highly recommend huge white Honda to friends and family been a customer for over 16 years and never had a bad experience would highly recommend huge white Honda to friends and family been a customer for over 16 years and never had a bad experience More