Hunter Subaru

We bought 2009 Forester, we spent 6 hours in dealership, just as we were leaving we were informed it only had one key and fob besides the valet key. Once home we realized only the person with the fob could just as we were leaving we were informed it only had one key and fob besides the valet key. Once home we realized only the person with the fob could get in the car without the alarm going off. I contacted Tom and voiced my displeasure, he assured me I would get another key and fob. Alan set an appointment for 1-16-12. We drove the 1-1/2 hours to Hunter and sat in the waiting area hour and 10 minutes before Matt informed my wife and I they had no key in stock to program! He promised me I would be compensated for my time and trouble! They made an appointment to get my key done at a dealer closer to me, few days later Matt called to say they dealer could not program a key, he would send a driver to get my car and drive it to Hunter to have the work done. I reminded him he had said he would compensate me and how much I was spending in vacation day ($268)taken to drive up on 1-16-12 and mileage ($185 at IRS mileage rates)being added to my car. I suggested floor mats and roof bars as some form of compensation I would be willing to settle for. Matt said he could give me mats and return car full of gas. When the car came back, no mats and empty gas tank. I emailed Matt to ask what happended, he said they would ship me the mats and a check for $50 for gas. I contacted Matt once more to tell him Hunter had not come near compensating me for what it had cost me so far just to get a key and fob. This is when Randy McFalls stepped in said I must leave good feedback on this site then I could drive back to Hunter and he would have bars installed on my car. I reminded him I had told Chris I would leave feedback when ALL was said and done. Hunter staff had promised many things but had failed to deliver unless I forced the issue. I preferred to leave feedback at the END of my dealings with Hunter. His reply to this was to send me a release full of legal jargon releasing Hunter of all responsibility forever and professing my total satisfaction with Hunter; then I'll supposedly get the bars shipped to me. That was Friday 2-10-12. Yesterday, they had Alan call to feel me out and smooth everything over regarding the release. I'll never get true compensation from Hunter but I won't be coerced into signing a release stating I am satisfied when in fact I am not satisfied with being treated this way. Who would be?? Tom Hunter emailed me back quoting some inflated retail prices for all I was asking but after I furnished him actual dealer prices from other dealers and agreed to sign a revised release without the "total satisfaction" statement he agreed we could settle at this point with me receiving floor mats and roof cross bars for compensation. My feedback here has been edited to be positive. Mistakes were made and I hope something was learned. Darris Smith Morganton, NC More

Helen was both professional and curteous. She explained everything in detail and assisted me in getting my service completed in a timely manner. Helen also gave me the tour of the establishment since this everything in detail and assisted me in getting my service completed in a timely manner. Helen also gave me the tour of the establishment since this was my first time to Hunter Hyundai. I will not hesitate to return for my future service needs and also would highly recommend them to anyone. Sincerely, James E Smith More

When I was car shopping, I stopped at several dealers both in person & online. It was amazing the number of dealers I never heard from again. I went into Hunter and was pleasantly surprised. They trea both in person & online. It was amazing the number of dealers I never heard from again. I went into Hunter and was pleasantly surprised. They treated me like I was the only person important and they were actually very busy. I also was impressed with how clean the bathrooms were, the lounge where you wait for service & the main showroom. They were not pushy in anyway, they wanted to be sure I was happy with my purchase and also went out of their way to be sure I understood everything about my vehicle. I even stopped back after I bought the vehicle as I had a couple of questions and was treated exactly the same way as I was before I bought the vehicle. That is how Customer Service is supposed to be but unfortunately you don't see this kind of service very often anymore. I would send anyone to them. More

My wife and I just purchased a 2012 Subaru with the My wife and I just purchased a 2012 Subaru with the professional and very knowledgeable help of Jeff Parton . I would highly recommend Jeff to anyone My wife and I just purchased a 2012 Subaru with the professional and very knowledgeable help of Jeff Parton . I would highly recommend Jeff to anyone buying a car. Great Job Jeff and Great car Subaru.AAAAAAAAAAAAAAAA+++++++++++++++ rated More

I find that Jeff is extremely knowledgeable in what he is I find that Jeff is extremely knowledgeable in what he is selling at Hunter. He is a pleasure to talk and do business and felt like he was not b I find that Jeff is extremely knowledgeable in what he is selling at Hunter. He is a pleasure to talk and do business and felt like he was not blowing smoke up my ,,,, well you know, like those Auto Disadvantage guys do. I would buy from him again in the future. Oh and by the way I thought those Hyundai’s was crap until I drove this one. I am very confident that we have made the right decision in our new SUV. We have compared Explorers, Edge, and Crosstour and drove this one home. Hope this helps you in your quest. Thanks Jason More

To sum up: this has been my VERY BEST car buying experience, ownership and service in my entire life! Purchased my Legacy in 2009 - Gala Rice was so wonderful to work with...very knowledgeble, plea experience, ownership and service in my entire life! Purchased my Legacy in 2009 - Gala Rice was so wonderful to work with...very knowledgeble, pleasant, professional and helpful. An atypical car salesman..not pushy, informative and let the car and Subaru's reputation to sell itself, while there to thoroughly answer any questions one might have. Have dealt with Steven Fletcher and Matt Hughes a few times and the ongoing customer service is excellent in EVERY WAY. All employees who have come in contact with me and my vehicle are the best. Apparently Hunter has very high standards for its staff and customer service. Why I am writing this is though I often pay compliments directly to Hunter employees, tell ALL my friends and acquaintances how much I love my car and Hunter, I want to share with everyone else how pleased I am and what an extraordinary dealership this truly is. More

Helen is always professional and goes out of her way to help me with all my service needs. I believe that service is just as important as the sell of a new car. help me with all my service needs. I believe that service is just as important as the sell of a new car. More

I took my Santa Fe in because the check engine light came on and Helen checked it out, told me what the problem was and really went out of her way to explain everything and make sure i understood, i really f on and Helen checked it out, told me what the problem was and really went out of her way to explain everything and make sure i understood, i really felt like i was the only customer even though it was obvious there were many more vehicles in the garage, the price was fair and the job was done in one aft, even though i just showed up and didnt have an appointment, Helen absolutely earned all my business that day, More

We were looking for the new 2012 Subaru Impreza. Every where we went no one had one. We drove down to Hunter Subaru, as soon as we walked in we were greeted. Everyone was friendly. Ernesto done everythin where we went no one had one. We drove down to Hunter Subaru, as soon as we walked in we were greeted. Everyone was friendly. Ernesto done everything he could to get us in our new Impreza! We love the car!I would recommend this dealer. More

I was looking for an outback to replace my 2000 outback that had recently been totaled. I had asked my father to call area dealers to see what was available and Alan with Hunter Subaru was the one that that had recently been totaled. I had asked my father to call area dealers to see what was available and Alan with Hunter Subaru was the one that called us back and continued to check on us as we waited to hear from the insurance company, When we went out to the dealership Jeff Parton helped look through the inventory to find just the right car for me. when I received the check for my old car from the insurance company Jeff was there to get the payments to the amount I needed to get the car I wanted. More