Three years ago, I leased my Volvo from Hunter when they were still in Asheville. The experience was worse than poor, but I needed a car, I was there, so I continued with the lease even though their finance guy was rude and demeaning. I wanted the car loaded, so I agreed to pay for adding a navigation system and a back-up camera. I paid additionally for these items. It took what I was told a few days' job about three weeks. They finally delivered my car. I had been told the Volvo car had the Volvo items of a nav system and a back-up camera added. Checked out at delivery, and I took possession, finally, of my car. I loved it.
Due to the negative experience I had had with the finance guy, I decided to take my car to Greenville for all the service needed. I was treated much better there, and every single time, I was treated respectively and politely.
Fast forward to the past couple of weeks - I purchased the car after the lease term was up, since my credit union claimed the car was worth a couple thousand more (probably due to my additions before I took possession of the auto) than the pay off and I still love my Volvo.
As fate would have it, the back-up camera went out on the car just a few weeks after buying it. I depend on that camera, more than I should, but it's a great tool for safe driving. I called both dealers, Hunter and Greenville. I was told the same thing by both that the camera was covered by the warranty and I should bring it in for replacing. So, I decided to go to Hendersonville since they are slightly closer and easier for me to get to than Greenville. I arrived at my appointed time, was issued a loaner to go shop in Hendersonville while my car was repaired.
While in town, I received a call from my ridiculously deficient service agent. He informed me that I did not have a camera, had never had a camera, and that they could not replace what was never there and had never been there! To say I was stunned is an understatement. I told him there was a camera there, had always been a camera there, and that it was not working and they needed to repair it under warranty. He just kept repeated his robotic lines of "there is no camera, there has never been a camera", and that he could even show me the original work order where their service folks had written that a camera could not be installed on my car. He went further and said they had even called Volvo that day and been told that a camera could not be placed on my car. I told him a camera could be installed on any car, and indeed, had been installed on my car. He insisted by stating, "I couldn't tell you."
I told him to come with me as I walked behind the car and pointed to the camera lens on the back near the tag. I asked him what that was. He replied, "I couldn't tell you." I then asked him why would I drive all the way to their dealership from my home (about two hours travel) to have them repair something that was not there. He replied, "I couldn't tell you." That was all he would say. He just repeated these few lines as written here and continued to stare at me as he repeated his rehearsed lines.
In the middle of this conversation, he stated that I needed to sit down with the finance guy and talk to him about the matter so that they could give me a check for $900.00. It seemed that Hunter's conscience had kicked in after three years and since they had charged me for the camera, they now wanted to reimburse me for it. So, are you following me here? They are now offering to reimburse me for a camera that they said I'd never had and could not have in my car, even though I have driven it for three years with a camera.
I told him that fraud had been committed by Hunter, either the day I bought the car or that day of service, but I would get to the bottom of it. In the meantime, a guy in a tie had walked over and was standing off to the side while his puppet service guy repeated his stale lies to me over and over. The service guy looked at the suit and asked if I did not have to sit with the finance guy to get the check. He replied, "No, we don't need her here for that; we will just send the check." Apparently, these crooks can't even get their lies straight before approaching this customer.
I walked off and got in my car and drove home. About two hours after returning home, I got a call from a guy who said he was the sales manager. He said that he wanted to get to the bottom of this for me and he was contacting the people who put the camera in my car. I asked him this: "What camera? I was just told two hours ago that I did not have a camera, had never had a camera. " He then screamed at me, "I'm just trying to help you!" Yep. he was being helpful by now calling everything I'd been told by Hunter up to that point a huge lie, but he was going to set it straight. He said he'd contact the camera guy and I reminded him that I was told it was put in by their tech folks, not an outside company and that they had to fix it, since I was under the impression that Volvo still had the camera under warranty. He said he would call me within the next couple of days. I have yet to hear from him about the result of him trying to get to the bottom of it all.
So, I called Greenville and made an appointment with them to fix the camera. Took my car there for them to look at it. They ordered the camera and contacted me when to bring it in for replacing. I returned for the camera to be installed. I went to a local shopping center while waiting. for the camera to be replaced. I got a call from the service guy. He said that the camera in my car is not a Volvo product and could not be replaced by a Volvo camera. He had contacted the sorry people at Hunter to get more info about the camera and gave me the name of the folks. I called the company and explained the issue I was having and was told it would be $1100.00 to replace it. I called Hunter and tried to reach that sorry service guy I'd dealt with there, and he wasn't available and funny thing, but I was told by the woman on the phone that he did not have voice mail, so she would take a message. I told her to write it down because it would be long. I informed him that they would send me a check for $1100.00 within the week. Of course, I did not get it, but I did get a call from the sales manager again and he told me that they would send the $1100.00 check within the next two days. That was last week. I gave them plenty of time to pay up, and it did not happen, so I know without a doubt now that they are only liars and scammers. I will never darken their door again and I am now in the process of seeing an attorney about this matter. There is no way I would ever refer them to anyone and I hope that the word is spread. Stay away! You will regret it eventually, if not sooner. . .
EDIT: I received a check today for $1100.00 from Hunter Volvo. While I'm glad they finally came through, I still would never recommend this business for anyone.