Huntington Beach Mazda

The best dealership with the best team in OC! I had tried buying my with other dealerships in OC, but this was impossible and I just wasted my time and found some non-professional. Michael and I had tried buying my with other dealerships in OC, but this was impossible and I just wasted my time and found some non-professional. Michael and Joe were great dealers and gave all the information that I needed to buy my new car. Thank you More

Happy Customer! I was an owner of a 2006 Mazda 3, which I drove into the ground, and was looking to buy a new car. I'm also a member of Costco and was planning to tak I was an owner of a 2006 Mazda 3, which I drove into the ground, and was looking to buy a new car. I'm also a member of Costco and was planning to take advantage of their auto program. I reached out to HB Mazda via their chat interface to find out if they were a participating Costco dealer. Costco originally matched me with a dealer in City of Industry, about an hour from where I live. The gentleman I "chatted with" gathered some information and said someone would be in touch soon to confirm if this dealership participated with Costco for the make and model I was looking at. About 30 minutes later I received an email from Robert Chong and it turns out HB Mazda IS a participating dealer and I was able to trigger that match by using a Huntington Beach zip-code instead of an LA County zip-code. I spoke with Robert over the phone for quite awhile. Earlier in the day I had a terrible experience at another dealership (non-Mazda) and was on the defensive. Robert was able to calm my concerns, did an inventory check, clearly stated the color I wanted was not in stock and provided the colors that were. He went over available promotions, clearly stated the Costco price and explained HB Mazda dealership does not do addendums so there would be no surprises (unlike the other dealer I was matched with). The price he quoted me would be the price we'd start at. After estimated tax, title and license, I was right at the upper limit of my budget and decided to tip my hand and told him I had a trade-in. Robert said the trade-in guy would be there when I came in and he'd tell him the sale was contingent on getting as much as he could for it. I made an appointment to meet with Robert the next morning. Robert was ready and waiting for me. The car he was telling me about was pulled to the front and ready for a test drive. After the test drive we sat down at a table out in the open (no shark tank offices for these sales guys) and took my Costco card and ID. About 20 minutes later he came back with the Costco price sheet, Inventory sheet and the offers they could make me. He also had the car inspector check out my car (efficiency, yay!). I knew what I needed my out the door price to be, and had a quote in hand from CarMax. I told Robert what I needed for my trade-in and we'd have a deal. The dealer wanted to offer me $700 less (meaning no deal) but when I said I didn't have a way to get back from CarMax Robert said he could pick me up. Score! I gathered my belongings when Robert came back, said his manager didn't want him to leave and the dealership would match CarMax. Double score! CarMax would have taken tax out of the sale! Woot! New car! The only downside to the whole experience was the pressure to buy "paint protection", an extended warranty (is the car that bad??) and a key replacement package when in the finance office. Only in that office was I asked "what do you want your payment to be". I know the finance guy was just doing his job and that's why I'm not taking any stars off for it. I loved my experience at HB Mazda and hope I continue to have a positive experience when I got back for my plates, my 2 oil changes and any needs that arise. More

Great Customer Experience! Joe Rosales (Big Joe) greeted me at the door where I told him what I was looking for. Throughout my visit I started to sway from my reason for being t Joe Rosales (Big Joe) greeted me at the door where I told him what I was looking for. Throughout my visit I started to sway from my reason for being there. He kindly reminded me what my goal was and I ended up purchasing EXACTLY what I wanted. I am so happy with my purchase and I was grateful for his honest help. I'm sold on HB Mazda. Thank you to everyone there that played a big part of a very positive experience for me. More

Best car buying experience! Eric ROCKS! Came in with a friend with the intention to get 2 cars (Mazda 6 and Mazda 3). Working with Eric was the best car shopping / buying experience hands Came in with a friend with the intention to get 2 cars (Mazda 6 and Mazda 3). Working with Eric was the best car shopping / buying experience hands down. He was knowledgeable about all things Mazda and best of all NOT pushy! He was very patient with me and my friend (even though we would come in once a week for about a month and a half to test drive / ask questions). Huntington Beach Mazda is a beautiful facility with great inventory, they will work with you on making your dream car affordable/achievable. Love my new Mazda 6 and I am unbelievably happy with the entire experience! I can't wait to send more people here to join #TeamMazda! More

BEST customer service, seamless transaction and PERFECT car! My husband and I worked with Robert at HB Mazda when trading in our Mazda 3 for the CX5. Hands down, best experience we have had at a dealership! My husband and I worked with Robert at HB Mazda when trading in our Mazda 3 for the CX5. Hands down, best experience we have had at a dealership! Robert is knowledgeable, patient and attentive! He ensured we had all of the information needed to select the car model best suited for our growing family and worked to get us a fantastic deal. We test drove, installed car seats, popped popcorn, chased our toddler around the lot, crunched numbers…you name it, we did it! Not to mention, he helped entertain our 2 year old throughout the entire process! The great customer service did not end at completion of the transaction. He paired our phone to blue tooth and made sure we understood how to easily operate the countless car features. We couldn’t be happier with our new car and highly recommend Robert and the HB Mazda team! More

Smooth process, great deal, great car! I went to HB Mazda a few weeks ago after totaling my 10-year old Saab and Eric & the team were great! At one point earlier in my shopping process, I w I went to HB Mazda a few weeks ago after totaling my 10-year old Saab and Eric & the team were great! At one point earlier in my shopping process, I was thinking about going with a CPO car, but as soon as I stepped on the lot, I knew that I'd be in good hands buying a new car with HB Mazda. I already had a pretty good idea about what I wanted and did my own research, and Eric had a great knowledge of not only the car features, but also what they had in stock. As soon as I showed up (my dad had been at the dealership earlier in the day), they were waiting for me, showed me 3 cars that fit my criteria, and took me for a test drive. Paperwork was finished in about 35 minutes, and I picked up the car 2 days later (I bought the car on a Sunday and had to get some finance stuff taken care of Monday before I could pick it up). When I came back to get the car 2 days later, it was fresh from the detailing center and Eric had everything ready for me. I dropped off my down payment check and was in-and-out in about 25 minutes! I wouldn't hesitate to recommend Eric and everyone else at HB Mazda. Even though I live about an hour away in Los Angeles, I'll be back down as soon as my new Mazda3 needs service & maintenance. More

Staff was very helpful Robert made sure that I understood everything. He did not rush me at all and worked with me really well to get the best deal possible for me. Robert made sure that I understood everything. He did not rush me at all and worked with me really well to get the best deal possible for me. More

Awesome service Just traded in my lease and, Robert, at HB Mazda was awesome. He had the vehicles pulled up that I was interested in so I could just walk right out a Just traded in my lease and, Robert, at HB Mazda was awesome. He had the vehicles pulled up that I was interested in so I could just walk right out and take a look at them. Overall process only took a little over 2 hours, which I thought was very fast for a dealership. Highly recommend visiting Robert at HB Mazda if you're in need for a new car! More

Customer service Eric helped me find the car that I want and worked hard to get me the price that I want without any unpleasant haggling. The whole time, he was patien Eric helped me find the car that I want and worked hard to get me the price that I want without any unpleasant haggling. The whole time, he was patient and helpful. More

HB Mazda, Robert Chong was Exceptional!! My wife and I just bought a new 2016 Mazda 6. It's a great car, really enjoy driving it a lot! On top of that our salesman, Robert Chong was fantasti My wife and I just bought a new 2016 Mazda 6. It's a great car, really enjoy driving it a lot! On top of that our salesman, Robert Chong was fantastic, very professional and informative when it came to getting familiar with the cars computer/navigation system and other features... I really recommend checking out the new Mazda 6... Ask for Robert, he did an excellent job! More