Huntington Jeep Chrysler Dodge Ram

Very disappointing experience and lost all trust and faith I had issues with a 2014 grand cherokee I leased from this dealer. with only 3500 miles on the car they agreed to buyout the lease and write a new lea I had issues with a 2014 grand cherokee I leased from this dealer. with only 3500 miles on the car they agreed to buyout the lease and write a new lease on a 2015 grand cherokee. Certain upgrades and items I was told were done in writing via email by the service manager earlier in the day - only to drive away in the car and realized they were not. when I questioned why wheel locks were not installed when i picked up the car I received an answer that" they were on order" ?. when i questioned why the Nav upgrade was not done the service manager who told me earlier in the day that the work was already done told me that "it was not on the work order. when I picked up the car it was almost dark but when i got the car home in my well lighted garage I noticed the paint was chipped on the front of the car from either the prep dept or the service tech who changed a few parts and I was even more disappointed. I sent the dealer a picture of the chipped paint and then requested they touch it up or give me a bottle of the touch up paint only to not even get a response from them. I understand accidents happen but to not even take the time to touch up the paint before they gave me the car OR offer to me to stop in and touch it up is a shame how they choose to handle the whole experience. this was the 3rd car car i got from this dealer and used to enjoy recommending both sales and service to others but sadly I can no longer do that . in fact because of how they handled everything I think it best to make others aware of my experience so they don't feel as disheartened as I am . a hard lesson to be learned but in hindsight instead of taking their word from all involved with the change of the trucks who clearly knew what I expected I should have had everything in writing from them but i guess i put too much trust in them . More

Go Elsewhere !! First thing: Emails are not answered! Second: Extended warranty very expensive and pushed on you! I canceled mine. Third: Dealer prep sucked (actual First thing: Emails are not answered! Second: Extended warranty very expensive and pushed on you! I canceled mine. Third: Dealer prep sucked (actually it was never done). I drove away in a dirty new jeep. Fourth: My mint condition trade was not worth much, so they told me, but they mark it up $7,400 on their used car lot. Greedy and deceitful! Fifth: The Nys Dmv still shows me as the owner of the car that I traded in, because the dealership messed up the paperwork. One good point: Salesman Tom Smith seems pretty cool More

Disappointment and Trust Lost First off, if you are considering a Jeep Patriot....google leaky sunroof or reconsider buying a Jeep Patriot with a sunroof (to save yourself from a n First off, if you are considering a Jeep Patriot....google leaky sunroof or reconsider buying a Jeep Patriot with a sunroof (to save yourself from a nightmare and water damage). My family has been purchasing vehicles (both Chrysler and Jeep) from Huntington Chrysler Jeep Dodge since 1985...30 years! All members of my immediate family own cars purchased from them. Unfortunately, Huntington Chrysler Jeep Dodge lost ALL our current and future business as a result of my recent new car purchase with Huntington Jeep. I do not and will not EVER trust them again and am VERY disappointed. I am now dealing with Chrysler's legal department to resolve me issue because of their lack of customer service and professionalism. The way I was treated was unacceptable. I would never recommend this dealership to anyone ever again. I purchased a brand new 2015 Jeep Patriot on 1/5/15. On 1/12/15, the car only had 156miles on it, (the first day it rained since I got my new Jeep) I came out of work to find water in my car....it was "raining" inside my car. Water was getting in from the dome lights above the dashboard. Water got into and was pouring down the radio, gear shift, seats, dash, console. I quickly cleaned what I could with paper towel and drove the car straight to Huntington Jeep. My salesman, Tom, was not in that day. I dropped the car with the service department and explained how I was very concerned about the water damage to the electronics...especially since the CD player kept saying load or eject CD and made a clicking noise on its own, while the radio was turned off. I then spoke with the sales manager, Mike. I told him what had happened and how I was not taking back a water damaged car. That I was sold a defective car and that I shouldn't have to pay for a car that had sustained water damage. He took down my information and gave me a loaner car. I had a feeling that nothing was going to be done in terms of working on replacing the car so as soon as I got home I called Jeep Customer Care and started a case. My salesman called me back on several day later, and was unaware of the issue I had with my car and said he was out will all week ill. I told him what had happened and my concerns. He told me he would do "some digging around" and get back to me. He never got back to me. I called again and after several tries was able to get him on the phone. I expressed me dissatisfaction in "fixing" the sunroof because water damage was done. He didn't seem to be able to do anything or care to do anything about that and simple told me "I thought you spoke to Aaron (service guy)." On 1/20/15, I received a call that my car was ready. The tracks of the sunroof were the only work that has done on the car. I again expressed my concern about the water damage and how the CD player was malfunctioning. I was told that the CD player was working properly. When I expressed concern about mold, since I am allergic to mold. I was told that there is a machine that they could put in the car to suck out any moisture and it usually takes a day or two. I don't know why that wasn't done immediately since my car was sitting in the shop for a week waiting on parts! I requested that be done. I also said I will not pick up the car as I stand firm on not taking the car back. I am currently waiting back from my case manager in Chrysler's legal department to see what my options are. If it cannot be resolved, I will pursue arbitration or the lemon law. Hopefully, this will not end in a lawsuit. Please do not let the same thing happen to you. More

Zero customer service I leased a 2014 jeep cherokee limited in sept 2014. I waited over an hour for the vehicle to be delivered as I was told the brake pads were being chan I leased a 2014 jeep cherokee limited in sept 2014. I waited over an hour for the vehicle to be delivered as I was told the brake pads were being changed.....the vehicle had 100 miles on it. When I said that made no sense, I was given some bs about them being stale. Whatever, I chalked it up that they didn't have it ready on time....mind you it was 6pm and had all day to have it ready. Well, one week later, I start receiving "brake" messages that they need to be serviced. What a coincidence. This happened randomly and thought maybe a glitch, but let me schedule a service call. A week later was the first they could see it and was told they needed to order a brake booster and should be a few days. Well, three weeks later still no part and using a loaner clunker. This dealership did absolutely nothing to try and appease me. Maybe a similar jeep while I wait? Nope. All I got was " this is a service issue." Absolutely, zero customer service. So, I opened a case with jeep Chrysler and they inform me that on my lease it states " they will not reimburse for any inconvenience." This is the third cherokee I have had and first experience with huntington jeep, and definitely the last. I would recommend any other dealer over this one. Once you are off the lot you're on your own. I don't know if the salesperson I dealt with had his hands tied, but the management definitely wanted to know nothing about it. More

Ken Berini was awesome to work with. He was very friendly and informative. I went in to look, got no pressure at all, Ken took his time and I ended up purchasing a Grand Cherokee limited. He was very friendly and informative. I went in to look, got no pressure at all, Ken took his time and I ended up purchasing a Grand Cherokee limited. I feel as if I got a fair price and that he wanted me to get the best value he could offer me. All in all, it was a positive experience and I have already recommended a coworker to see Ken about purchasing a new Jeep. More

Are you serious??? Went to buy a 2014 Ram. Sales couldn't locate vehicle in their lot. Showed a similar truck, different color, model and options. Had been backed into a Went to buy a 2014 Ram. Sales couldn't locate vehicle in their lot. Showed a similar truck, different color, model and options. Had been backed into a tree, but no need to worry, they would fix damage after delivery. Next vehicle had dead battery. Next vehicle was blocked in and was too much trouble to test drive. Did I buy a truck? YOU BET I DID!!! From Security Dodge!!! More

Arrogant obnoxious Salesman Vaughan Dacon The salesman VAUGHAN, was THE worst I have ever encountered. We went in tonight, to look and likely buy a car. We were out in the parking lot for 20 m The salesman VAUGHAN, was THE worst I have ever encountered. We went in tonight, to look and likely buy a car. We were out in the parking lot for 20 minutes and nobody came out to help us. Finally we saw a Man.. (Vaughan) we asked for help about this car. He told us to wait a little while. So, after waiting 10 MORE minutes, I finally went in and asked for the keys or someone can open the doors so we can look inside, he unlocked them from standing at the entrance of the showroom and went back inside. ANOTHER 20 minutes and we are STILL alone by the car. I go inside to ask if we may test drive it. The lady, makes a copy of my license, then asks me who is helping us. I reply nobody. She,then tells me I need a license plate, but she doesn't know how to get it?? so the salesman (Van) tells her how to unlock it or whatever? we drive it and come back. Vaughan, then comes outside, walks to the car and takes the plate, then I asked for him to answer a few questions, he wanted to put the plate back BEFORE answering. Finally, I said 'well cant that wait'? so he stood there clearly ANNOYED by us. Then he kept asking about purchase. To be honest, we were and ARE ready to buy, however, his attitude from the beginning of this really really SUCKED. So, we go inside to talk..he is VERY arrogant and again, clearly annoyed by us, saying he is the ONLY sales man there,however we were the ONLY customers!! The price he gave was fair enough. Again, his attitude is clearly a factor in the purchase of this car. We were and ARE ready to put a deposit on it tonight, and would have picked it up by Saturday. Again, he lost a hefty commission and the dealership a lost sale tonight, because of his nasty attitude. I am sure I can get another salesman to take my money and who will be NICER to us. DO NOT go here!!! especially if Vaughan Dacon is the salesman. What a horrible experience and waste of time tonight!!! I am SO upset with him. I wonder if his boss is ok with this kind of salesman?? again if you go to this dealership, PLEASE go to another salesman and NOT Vaughan. Also he had NO knowledge about this car. He called it simply a 'piece of Metal' Vaughan Dacon has a real crappy arrogant attitude. More

Great Experience Staff was polite, courteous, and respectful. I will recommend this dealership to my friends and colleagues in the future. Mr. Charlie Sacks is a tru Staff was polite, courteous, and respectful. I will recommend this dealership to my friends and colleagues in the future. Mr. Charlie Sacks is a true professional and worked with me to get me into the truck that I desired. I wish more dealerships worked the way this one does. More

NEW CAR PURCHASE Charlie Sacks made our experience for the purchase of our new Jeep very hassle free. He is extremely professional, knowledgeable, respectful and list Charlie Sacks made our experience for the purchase of our new Jeep very hassle free. He is extremely professional, knowledgeable, respectful and listens to the needs of his clients. He advises of all options and rebates available to his clients. Works with his clients to secure the best deal for them and explains all the vehicle options available. We will definitely recommend to family and friends to see Charlie when they are in the market for a new car. We were extremely pleased with Charlie and the dealership on how the entire transaction was handled. More

Ram Pick Up I went to this dealership early on a Saturday morning. When I walked in the door I felt like I was interrupting something. I was finally asked if I ne I went to this dealership early on a Saturday morning. When I walked in the door I felt like I was interrupting something. I was finally asked if I needed help. The man who helped me was named Edwin. I had asked for some brochures and to see some Ram 2500 series trucks. We walked the lot but there was nothing that fit what I wanted. As we walked back inside he told me he would call during the week to get my information. This was strange to me because I was there. Why wouldn't he want to take it then? I did wind up giving him my information before I left but he said he couldn't work on finding me a vehicle at that point and he would call me. That was also strange to me as it is just a matter of looking through the computer to see if there are any trucks available locally that fit what I want. As I left there I just had a feeling that nothing was going to be done and that feeling turned out to be correct. It has been 1 week since that visit and I have not heard from him. At this point it does not matter because I wound up buying a Ford F350 and I absolutely love it!!!! Other then him being a nice guy I definitely do not think I was treated right. More