What a Discus ting un manicured place located in Huntington and Commack. Interesting enough the Logo Says a Storck Family Dealership,(FAMILY OWNED) ? THATS SCARY . The talent is minimal , and the quality of performance is quite below average. I recently brought my Promaster 2500 to be serviced their as there was a problem with the Cargo Van stalling during normal driving. Once I brought the vehicle there, They determined the vehicle stalling in traffic was the result of the defective key even though I drove it to the shop with the same key. Because SAFETY WAS AN UTMOST CONCERN I agreed to have the key replaced and re programed. Once returning to my office, I tried to start the vehicle with the other key that we had in the office. Much to my surprise that key which had been the original 2nd key with the vehicle became dysfunctional because of the programming they did on the NEW KEY. DO YOU THINK THEY SHOULD HAVE INFORMED ME TO BRING ALL MY KEYS DOWN FOR RE-PROGRAMMING WHEN I PURCHASED THE NEW KEY. ABSOLUTLY NOT.
AFTER 2 DAYS , AND A NEW KEY I HAD PURCHASED THE VECHILE STALLED AGAIN, WHEN I ATTEMPTED TO CALL THE SHOP THE SERVICE MANAGER IN COMMACK STATED"I SHOULD HAVE BROUGHT BOTH KEYS IN AT THE SAME TIME" ALTHOUGH I INFORMED HIM I WAS NOT INFORMED OF THIS AND DIDNT EXPECT THAT MY 2ND KEY WOULD BE NON OPERATIONAL, DIDNT PHASHE HIM AT ALL. Regardless. of the reprogramming of the 2nd key the Service Manager COUND'T COMPREHEND THAT THE REAL ISSUE WAS THE NEW KEY I PURCHASED WASNT THE PROBLEM AS THE VECHILE STALLED AGAIN. IN LIEU OF ADDRESSING THE CONCERN OF A POTENTIAL LIABILITY AND CATASHOPHIE ON THE ROAD HE DECIDED TO TEXT ME TO SAY THAT I COULDNT BRING MY VECHILE BACK EVER AGAIN FOR SERVICE. REALLY, AND IF I WOULD EVER CONSIDER SUCH AN EXPERIENCE SUCH AS THIS I WOULD INSTITUTIONALIZE MYSELF BEFORE DOING SUCH A STUPID THING.
BOTTOM LINE , I WOULD NOT BRING MY SONS BICYCLE TO GET AIR IN THE TIRE TO THIS DEARLSHIP FEELING THAT THE LACK OF PROFFESSIONALISM COULD CAUSE THE TIRE TO DEFLATE .
THIS PROBLEM WITH THE DEARLISHIP HAS ESCALETED TO MY NOTIFING THE CORPORATE OFFICE OF RAM AND A FORMAL COMPLAINT AND INVESTIGATION IS UNDERWAY.
I CANNOT FINALIZE THIS RATING WITH GIVING CREDIT TO THE SERVICE MANAGER WILL POLANCO FOR HIS INCOMPETENCE AND DISRESPECT FOR UNDERSTANDING THE POTENTIAL CASULAITY OF SUCH A CATASHOPHIE IF THE VECHILE SHOULD CONTINUE TO STALL IN TRAFFIC.
AND TO THE STORCK FAMILY WHOM NEVER BOTHERED TO CONTACT ME OF SUCH A CONCERN BEST WISHES.