Huntington Jeep Chrysler Dodge Ram

Hello, I would like to share my experience at Huntington Jeep by naming the pros and cons: Pros: - Was able to find the vehicle that I wanted - Jeep Rubicon 4XE with leather interior and Sky-top roof i Jeep by naming the pros and cons: Pros: - Was able to find the vehicle that I wanted - Jeep Rubicon 4XE with leather interior and Sky-top roof in Sting Gray. - Process was relatively easy with a few technical difficulties - Price was better than most local dealers Cons - Sales associates (Keith) was unable to meet me at the dealership, but arranged for his finance manager (Joe) to meet me and explain the details. However, Joe arranged for another sales associate, Thomas, show us the vehicle. Sad to say that the associate didn't know all the details about the vehicle, certain drive modes (4H vs 2 WD part-time), and didn't offer us a test drive (which I will go into more detail below). The sales associate actually told us to use lowest regular gas and only after the 5th fill-up use premium (which I never heard of). However, he didn't warn us about the gas cap issues (not aligned will cause the engine light to stay on), and using a low grade gas will have driving train issues (as per certain Jeep blogs and the service technicians at Jeep). - Within two weeks the vehicle is in for service due to the engine light continually on and just found out that it was leaking coolant and needs a new water pump (which will take 5 to 10 days to obtain). Additionally, once replaced, the service department will have to perform a complete diagnostic check to determine the engine light causing various sounds and a sluggish drive. - Contacted the dealer as soon as possible. Was told by Keith to call back once the service technicians had a chance to look at the vehicle. Once the service department diagnosed the water pump issue, I immediately contacted the dealer three times and asked for Keith, Joe, and Bob, the sales manager. The receptionist explained that emails were sent to the office manager, however, to date have not received any calls back. All I would have wanted is to have my phone calls returned to discuss options as to loaner car, or other considerations to relieve these issues. Overall, this experience, started pleasant, but has ended up being your typical car dealership experience. Only thing I can recommend, is getting the best price, but to fully inspect the vehicle before driving off the lot, as truth be told, its my problem now and that's why cars have warranties... More

STAY AWAY!!!!The worst service department ever.3 days to STAY AWAY!!!!The worst service department ever. 3 days to replace a dead battery battery. When they finally said the car was ready. They delivered i STAY AWAY!!!!The worst service department ever. 3 days to replace a dead battery battery. When they finally said the car was ready. They delivered it to the WRONG address. And the Manager..... just plain rude! They promise the world, but don't deliver! Never again! More

Huntington Jeep service department in Dix Hillls is the BEST!!! Joe Tom. Kaitlyn. The best. Professional courteous accommodating. The best service department I have ever dealt with Always plea BEST!!! Joe Tom. Kaitlyn. The best. Professional courteous accommodating. The best service department I have ever dealt with Always pleasant and true to their promise. 👍. Thank you so much Joe More

When you can't get the service manager to call you back after 6 calls over 2 weeks for a problem with a vehicle that was purchased just a few months ago from the dealership then how can you give a place a after 6 calls over 2 weeks for a problem with a vehicle that was purchased just a few months ago from the dealership then how can you give a place a rating over one star. Such a shame. Other people have informed me of the service from this particular dealership but I always want to give a place a try on my own. More

Switch and bait is how they operate. They said they had a car, we drove down and then they told us it was being detailed and we could come back next day which we did. They then said it was sold and tried to car, we drove down and then they told us it was being detailed and we could come back next day which we did. They then said it was sold and tried to sell us another car. We picked one and then they marked it up saying we had to purchase a paint/interior protection package raising the listed price from $13,400 to over $18,000. What a joke! Go any where else. More

Worst place in the world. Please please please stay away. The manager John has been very rude and condescending towards me throughout this entire process. He even called the police on me because I had an att The manager John has been very rude and condescending towards me throughout this entire process. He even called the police on me because I had an attitude. Paid 3000 to have my car repaired and they didn’t fix vehicle correctly. Then when I went back after getting a check engine light, I was told that I would have to pay 250 diagnostic fee. Horrible service. More

What a Discus ting un manicured place located in Huntington and Commack. Interesting enough the Logo Says a Storck Family Dealership,(FAMILY OWNED) ? THATS SCARY . The talent is minimal , and the q Huntington and Commack. Interesting enough the Logo Says a Storck Family Dealership,(FAMILY OWNED) ? THATS SCARY . The talent is minimal , and the quality of performance is quite below average. I recently brought my Promaster 2500 to be serviced their as there was a problem with the Cargo Van stalling during normal driving. Once I brought the vehicle there, They determined the vehicle stalling in traffic was the result of the defective key even though I drove it to the shop with the same key. Because SAFETY WAS AN UTMOST CONCERN I agreed to have the key replaced and re programed. Once returning to my office, I tried to start the vehicle with the other key that we had in the office. Much to my surprise that key which had been the original 2nd key with the vehicle became dysfunctional because of the programming they did on the NEW KEY. DO YOU THINK THEY SHOULD HAVE INFORMED ME TO BRING ALL MY KEYS DOWN FOR RE-PROGRAMMING WHEN I PURCHASED THE NEW KEY. ABSOLUTLY NOT. AFTER 2 DAYS , AND A NEW KEY I HAD PURCHASED THE VECHILE STALLED AGAIN, WHEN I ATTEMPTED TO CALL THE SHOP THE SERVICE MANAGER IN COMMACK STATED"I SHOULD HAVE BROUGHT BOTH KEYS IN AT THE SAME TIME" ALTHOUGH I INFORMED HIM I WAS NOT INFORMED OF THIS AND DIDNT EXPECT THAT MY 2ND KEY WOULD BE NON OPERATIONAL, DIDNT PHASHE HIM AT ALL. Regardless. of the reprogramming of the 2nd key the Service Manager COUND'T COMPREHEND THAT THE REAL ISSUE WAS THE NEW KEY I PURCHASED WASNT THE PROBLEM AS THE VECHILE STALLED AGAIN. IN LIEU OF ADDRESSING THE CONCERN OF A POTENTIAL LIABILITY AND CATASHOPHIE ON THE ROAD HE DECIDED TO TEXT ME TO SAY THAT I COULDNT BRING MY VECHILE BACK EVER AGAIN FOR SERVICE. REALLY, AND IF I WOULD EVER CONSIDER SUCH AN EXPERIENCE SUCH AS THIS I WOULD INSTITUTIONALIZE MYSELF BEFORE DOING SUCH A STUPID THING. BOTTOM LINE , I WOULD NOT BRING MY SONS BICYCLE TO GET AIR IN THE TIRE TO THIS DEARLSHIP FEELING THAT THE LACK OF PROFFESSIONALISM COULD CAUSE THE TIRE TO DEFLATE . THIS PROBLEM WITH THE DEARLISHIP HAS ESCALETED TO MY NOTIFING THE CORPORATE OFFICE OF RAM AND A FORMAL COMPLAINT AND INVESTIGATION IS UNDERWAY. I CANNOT FINALIZE THIS RATING WITH GIVING CREDIT TO THE SERVICE MANAGER WILL POLANCO FOR HIS INCOMPETENCE AND DISRESPECT FOR UNDERSTANDING THE POTENTIAL CASULAITY OF SUCH A CATASHOPHIE IF THE VECHILE SHOULD CONTINUE TO STALL IN TRAFFIC. AND TO THE STORCK FAMILY WHOM NEVER BOTHERED TO CONTACT ME OF SUCH A CONCERN BEST WISHES. More

2 Vehicles in 4 months This was the second vehicle I leased from Vaughan Dacon within 4 months, the 1st a 2019 Ram 1500 and 2nd a Dodge Durango. Aside from Vaughan being per This was the second vehicle I leased from Vaughan Dacon within 4 months, the 1st a 2019 Ram 1500 and 2nd a Dodge Durango. Aside from Vaughan being personable and friendly, he is extremely knowledgeable about all the models at the dealership. Vaughan pointed me in the right direction and put me in the right Ram & Dodge for my budget. No hesitation recommending Vaughan to my friends and family. Vaughan, I'll be back in 39 months for my next vehicle. More

Above and Beyond My wife's car broke down and was towed over to Huntington Dodge. John Byers and Nestor we're trustworthy, honest, patient with us as we figured out t My wife's car broke down and was towed over to Huntington Dodge. John Byers and Nestor we're trustworthy, honest, patient with us as we figured out the issue. They really took care of our car and of us as if we we're part of their immediate family. John and Nestor are blue collar people and can be trusted in an industry where that is hard to find. I would recommend going here if you want to be able to speak to someone and look them in the eye to know that they are going to do the right thing by you. More

Power Steering Issue They tried to charge me $2,900.00 for a job I got done elsewhere for $900.00. They said I needed a rack and pinion. I didn't. I saved over $1,900.0 They tried to charge me $2,900.00 for a job I got done elsewhere for $900.00. They said I needed a rack and pinion. I didn't. I saved over $1,900.00 going elsewhere and I have the receipts to prove it. More