Huntington Volvo

My wife and I were interested in an AWD vehicle. For the past decade or so we have always been driving a Honda or an Acura. We were interested in a safe car for her, so of course Volvo came to mind. We also past decade or so we have always been driving a Honda or an Acura. We were interested in a safe car for her, so of course Volvo came to mind. We also looked at, and test drove other 2013 models, the Acura RDX, the Mercedes C300, the Infinit G37x, and the Volvo S60. Much to my surprise, the S60 had the best ride and overall comfort of any of them. And those seats. Wow. Most comfortable seats in any car I have ever been in, in this class of automobile. Plus the features included in the S60 trim we chose, compared to the other cars with similar features, could not be beat. For the value the S60 was the way to go. Our Sales Consultant, Anthony Mastroianni was great. He made the purchase process very comfortable. I was very pleased with the overall way he treated me from start to finish. Also, I felt that I ended up paying a "fair" (I mean that in a good way) price for the S60. Anyway, I drive a 2008 Acura TSX and have always been an Acura customer. They make great cars. However, I think Volvo has made me a convert. Time will tell. The Volvo s60 is now my wife's. She loves it. She says its "ours". We'll see if she means that. I think am going to have to persuade her to let me drive it once in a while. David P. Lindenhurst, NY More

I am a salesman myself and have bought many, many cars in the past 40 years...all brands including high end brands such as BMW,Audi and Mercedes. With all of this experience there are only a few dealers and the past 40 years...all brands including high end brands such as BMW,Audi and Mercedes. With all of this experience there are only a few dealers and particularly sales pros who stand out. I had already started my car buying ritual by visiting at least 6 different brand dealers and by the time I walked into Volvovile I was losing patience with the process. I was introduced to Anthony Mastroianni. He was friendly...not pushy and very informative. He took me out for a thorough test drive, came back and then we discussed pricing. I have experienced dozens of sales people and I found that Anthony cut right to the chase...great price, no dickering..no bull.. and I left confidant that it was the bottom line. I came back three times and Anthony was always patient, interested and helpful...I drove the car again and made the decision to buy the car. David Cohen ran me through the financing and made it easy...and again no pressure..just information on after market offers. The car was ready on time..very well detailed and Anthony spent a lot of time explaining how everything worked. He welcomed me to the Volvoville family and you know it all felt right. I will say that this was one of the best dealer experiences I have had...everyone there seems to care and I will recommend them unconditionally. Rich Baum More

When I decided to go out looking for a used car to buy, I honestly thought it was going to take me days and days, and I would be driving all over Long Island to find something decent enough for my budget. It honestly thought it was going to take me days and days, and I would be driving all over Long Island to find something decent enough for my budget. It turned out that I was able to find a car the first day I started looking, for a great price. Thank you so soooo much Bernard, for all your help that day! Honestly I would tell anyone who is thinking of buying a car, used/new to check out Volvoville on Jericho Turnpike. From the time we walked in there, till the night I picked up my car, everything was a great experience. I ended up buying a 2010 Honda Civic lx, with around 43k miles on it, and they were willing to bring down the price because I loved the car and wanted to buy it that day, and I had the pleasant surprise Of having 4 brand new tires on the car when I picked it up! I was floored. The whole time Bernard Shereck took great care of us, he was just a really nice person to deal with and anyone that needs help finding a car should go there and ask for him, you will be well taken care of :) wahhh I love my car, thank you Bernard!!! More

Bought a used car from them it was broke, they don't know what is wrong withj it they have had the car for 5 days and still not fixed they make you feel insignificant unless you buy a $50,000 car from t know what is wrong withj it they have had the car for 5 days and still not fixed they make you feel insignificant unless you buy a $50,000 car from them and the service manager mike is a rude man More

We couldn't have been more pleased with the friendly and professional service provided by our sales person, Bernie Shereck at Volvoville in Huntington. He helped us navigate through our initial search and u professional service provided by our sales person, Bernie Shereck at Volvoville in Huntington. He helped us navigate through our initial search and ultimate purchase of a certified preowned Volvo C70. It was only on a whim that my husband and I decided to stop in as we had at first planned to check out a vehicle at another dealership. By the time we left our search was complete and we had made our decision. I certainly would not hesitate to recommend Bernie and the rest of the professional staff we met at Volvoville to anyone who is looking for a positive car buying experience. More

First off I would like to let you know that I normally do not take the time to call or write emails in regards to complaints but this issue has really pressed a button with me that normally doesn't get press not take the time to call or write emails in regards to complaints but this issue has really pressed a button with me that normally doesn't get pressed. I recently brought in my fiancés C70 for service and had John as my service advisor. We had over $1200.00 in service performed on the car which included the schedule service & new front and rear brakes. There was also a squeaking sound coming from the convertible top when it was put down while the car was being in motion that simply drove us crazy every time we hit a bump. I was given a service loaner with no problem at all. I provided my driver's license and proof that I had insurance on my vehicle. The car was in the shop for a few days as expected but we were not concerned as we had transportation with the service loaner. John had contacted me to let me know that the car was ready to be picked up and that they couldn't find the squeaking sound that I wanted fixed. I told him that I would like to take the service tech on a test drive so he can hear what I had heard. During the drive the tech had heard what I was addressing and told me that I would have to leave the car with them longer. Again not an issue as I had the service loaner. Upon arrival the car which I was supposed to be taking with me was not washed. I overheard one customer get a coupon for a free car wash because they did not do it for her and the other customer next to me be advised they washed and vacuumed his car. I asked John if this is something that they always do and his response was " the car wasn't washed?" I shouldn't have had to ask this to be done it should have been done to begin with. My first issue that I would like to address was that the previous person that had driven the car prior to us must have had a dog in the back of the SUV. My daughter who is highly allergic to animals was having a major attack and we couldn't understand why until I looked in the back of the car and realized that it was covered in dog hair. Again not really me to complain I did bring it up to John and he apologized. My second issue came a few days after we picked the car up for service. The squeaking was back and even louder than before. I called back the service department and spoke to Danielle and she told me that it was not an issue that we can bring it back in and it would be corrected. I told her that I am unable to wait while the service is performed and she said it's no problem at all that they will simply give me another loaner for the day. At this point I wasn't thrilled that I had to drive back to the dealer for a third time but we wanted the problem fixed and resolved as it should have been the first time and wasn't. Upon arrival of the service department I was greeted by the service manager Mike Valenze I had explained to him the issue with the car and told him that I had forgotten my insurance card and I wasn't sure if they kept these things on file. He then explained to me that he was not going to give me a service loaner car because I was not the owner of the car being brought in for service and that I had to be on the insurance for the C70. I explained to him that it is my fiancés car and that she is unable to bring it in for service because of her busy work schedule and I handle anything that has to do with the our cars. I also let him know that I had taken a service loaner before without any issues. He said it was against company policy and it wasn't going to happen in a loud passive aggressive tone. I told him that we had spent over $1200.00 in service and that I wouldn't be standing in front of him if the issue was fixed correctly the first time by his service team. I asked him to simply make an exception this time and allow me to take the loaner as I had an important meeting in the city I needed to get to. Mike then went into detail about Lowes Home Improvement Stores and how he was not listed on his insurance card so his wife had to rent the truck because he was not on the insurance card. I said again that I didn't care about Lowe's and that this is Volvo that I need a loaner car and I need to be on my way. He again in his passive aggressive tone advised me again and I quote " I AM NOT GIVING YOU A LOANER CAR!" and threw his pen across the service department desk. Yet again explained that I needed to get to the city for a meeting and couldn't leave the car with him and I asked how he expect me to get to the city without transportation. He rudely stated I will have someone drop you off at the train station and you can take the train. I asked him if he was going to pay for my train ticket, his response was "Well you have to pay for gas in the loaner car do you expect me to pay for that?" Again highly disrespectful to a customer, and mind you the service department was full with other customers as well. At this point I was very frustrated and couldn't believe that I was being treated so poorly. After a few minutes of arguing I told him I wanted a refund onto my credit card which was the original form of payment for the repairs that were not fixed correctly. He told me again in his passive aggressive tone he wasn't giving me the credit back on my card as he didn't know if that was my original method of payment and that I wasn't the person listed as the customer, my fiancé was. I told him whatever he wants to do just give me the refund. He stated in a loud tone of voice said he would issue a check to my fiancé and mail it to her address. I said whatever makes you happy as long as I get my refund for the service. I again was still trying to wrap my head around the entire issue and couldn't get past the way I was being treated. Even his service team including John had a face of disbelief. I had left multiple messages with your receptionist in regards to a phone call back from you and haven't hear back in regards to this matter which I feel is highly inappropriate and shows the lack of customer service team and yourself has. I have since made an appointment with Glen Cove Volvo, explained to them the issues I had at your service department and they said that its no issue at all that they have many of your customer coming to them for service. If your service manager continues to operate and treat customers the way I was treated you are going to continue to see your business sales decline at a rapid rate. In addition to this we were considering purchasing the new C70 and coming in to look at the 2012 models for the year end clearance but the actions and lack of response from you and your team we have decided to look at the Glen Cove dealership. I will also be forwarding the email directly to Volvo since we have not received a survey in regards to our repairs. More

This is our 2nd purchase from Volvoville Huntington (Long Island). We live 2 hours away in NJ. Our first from Volvoville was in 2007 & we were very pleased w/our experience & our Volvo XC90. Last week, we m Island). We live 2 hours away in NJ. Our first from Volvoville was in 2007 & we were very pleased w/our experience & our Volvo XC90. Last week, we made the trip back to Volvoville Huntington. This time Anthony Mastroianni was our sales representative. Anthony is great, not only super friendly & knowledgeable & eager to assist with a very helpful kind, non aggressive or pushy demeanor. We found him to be super efficient & respectful of our time constraints as well. All qualities making our purchase a pleasure (really). Test drive to papers signed took very little time. MUCH THANKS to ANTHONY & the entire staff at Volvoville Huntington! Patrick & Darlene Cornell, NJ More

Upon entering the dealership, the receptionist was very helpful and friendly. we did not have to wait to have the best service . Anthony was very kind, considerate and most of all very patient . This sales helpful and friendly. we did not have to wait to have the best service . Anthony was very kind, considerate and most of all very patient . This salesman really knows his stuff and knows how to respect and keep a valued customer happy. I am very, very pleased with the way he treated us. This whole dealership should be commended in the way they handle prospective buyers. i would recommend this dealership to my friends and family . More

Bernie is a very understanding and compassionate person. He quite readily understood our needs and pointed us in the direction of a great car. Although we had previously had some financial difficulties, Ber He quite readily understood our needs and pointed us in the direction of a great car. Although we had previously had some financial difficulties, Bernie got us through the process of financing. He did a good deal of difficult work getting us through. He also was successful in getting a great price for us as well. As far as I'm concerned, Bernie scored the Hat Trick for us. He understood our need. He got us a great price. He got us affordable financing. He definitely pulled off the Hat Trick. All of the other associates treated us very pleasantly and made my wife and I feel very welcome at this dealership. More

I had a GREAT experience at Volvoville Huntington. I visited the showroom to test drive the S60 sedan. I tested both the T5 & T6 and fell in love with the T6. It is comparable to but even better than m visited the showroom to test drive the S60 sedan. I tested both the T5 & T6 and fell in love with the T6. It is comparable to but even better than my BMW 325xi sedan. The car moves! I did not expect to buy a car that day but I did! It was the nicest surprise! Everything moved along very smoothly from the test drive to driving my new car out of the showroom two days later. Each and every staff member was warm and welcoming. I think I met just about everyone who works there. My sales consultants were Anthony Mastroianni and David Cohen. Anthony is a nice guy- very warm, friendly, hard-working and helpful. David is also very nice and knowledgeable. In a short time they have become my new family. You won't go wrong at Volvoville. It is definitely worth your time to stop in, meet them and check out their Volvos. I love my car. It has every option I want and then some. On a score of one to ten, I rate Volvoville a twenty! Volvoville, Anthony and David go far beyond any other car dealership on Long Island and in the tri-state area. I whole-heartedly recommend Volvoville Huntington! BUY YOUR NEXT CAR FROM VOLVOVILLE HUNTINGTON! You will be extremely happy that you did! More