Huntley Ford

Called to confirm that online pricing of vehicle and finance were legit and didn't include special qualifications. I was told that everyone qualifies for the price listed online. Once I arrived, drove t finance were legit and didn't include special qualifications. I was told that everyone qualifies for the price listed online. Once I arrived, drove the car I said I was ready to purchase. I said I was good with the online price and finance advertised. Salesman then said that the price included qualified discounts like military and student discounts which I didn't qualify for. Also said, the price listed didn't qualify for the finance rate listed. Despite clarifying these details on the phone before making the drive, they said the information I was given on the phone was wrong. So I said ok and I was going to leave. When I said I was leaving salesman told me that if I didn’t talk to a manager before I left, he would lose his job. So I told him to bring the manager. He brought Cory over and he stated the same. He said it was on the website. When I asked where it was stated he pointed to the screen randomly. I looked and nothing said that the finance rate meant you didn't get the discounted price and there was no mention of qualified discounts. Regardless, the website showed the price and discounted finance rate. Also, when I called they confirmed I could do both. Once they get you there, it all changes. Will never go back there and want to make sure others are aware that the price they advertise may not be honored. Not all dealerships use sleazy tactics, but Huntley doesn’t mind wasting your time More

Keith in sales and Derrick in finance did an exceptional job in customer service. They listened to all my requests and gave me the customer experience I asked for, without all the usual pushing of extras th job in customer service. They listened to all my requests and gave me the customer experience I asked for, without all the usual pushing of extras that most dealerships regularly foist upon the customer. Great experience great price, great vehicle. Thanks, fellas! More

Bought a used Tesla Model Y here and had a great experience! Fair, transparent pricing and our salesman Keith was excellent, professional and accommodating. Thank you! experience! Fair, transparent pricing and our salesman Keith was excellent, professional and accommodating. Thank you! More

looking for a jeep grand cherokee. vehicle was very clean and our salesman eduardo was kind and helped us get a great deal vehicle was very clean and our salesman eduardo was kind and helped us get a great deal More

I worked with Arnold and he was very helpful. Made the process easy for us. Made the process easy for us. More

Large selection of Trucks to look at and very respectful of letting you look without being pushy of letting you look without being pushy More

2021 F-150 Lariat 30k miles- I went in for an oil change and recall. I felt that the service advisor communicated well and in a timely manner as he received updates. and recall. I felt that the service advisor communicated well and in a timely manner as he received updates. More

thank you to jaelyn williams for helping me and my family find our mach e ! find our mach e ! More

On 9-16-24, I visited Huntley Ford for an oil change. I was initially told it would take approximately 30 minutes before they can get to my vehicle. However, after waiting for 45 minutes, the Service Man I was initially told it would take approximately 30 minutes before they can get to my vehicle. However, after waiting for 45 minutes, the Service Manager, approached me and requested to speak with me in his office. I was informed that my account had been flagged as “Do Not Service” by Tim McKay, the Fixed Operations Director. When I inquired about the reason for this, I was told that it was due to my dissatisfaction with previous work and my submission of negative feedback. For the record, this is my first review of the dealership. Any prior feedback was provided directly to Ford in response to their requests for feedback, which I will detail below. My understanding is that solicited feedback is meant to help improve both the company and its dealerships. To be clear, this review is not a criticism of Ford as a brand. I have purchased four Explorers over the past decade and will continue to do so. However, I will not be doing business with Huntley Ford moving forward. Let's consider the potential reasons why I might be on their “Do Not Service” list as I have yet to get an explanation: Potential Reason #1: In September 2023, I was exploring the possibility of trading in my 2020 Explorer ST (purchased elsewhere) due to transmission issues and inquired about the new ST models at Huntley Ford. After several online inquiries and phone calls, I scheduled an appointment with a representative named Abe. Upon arriving at the dealership with my son, I was told that Abe, who was actually their GM, was unavailable despite the scheduled appointment I had with him. This marked the beginning of what I can only describe as bait-and-switch tactics. The salesperson left to confirm several questions I had regarding a vehicle in transit. His demeanor quickly shifted, and it became clear he was no longer interested in assisting me. He ended the conversation abruptly and walked away. I do believe I provided feedback on this experience. Potential Reason #2: My 2020 Explorer ST had ongoing transmission issues, which took months to address. After several visits and the involvement of a specialist, the transmission was finally repaired on 9-28-23. However, just hours after picking up the vehicle on 9-29-23, while driving at 70 mph, I experienced a severe transmission failure that caused the vehicle to lose power accompanied by loud rattling and grinding which appeared to come from under the vehicle. Red warning messages appeared, and I had to shift into neutral and back into drive to regain control. This occurred just two hours after receiving the "repaired" vehicle. I immediately, same day, traded the vehicle in at a different dealer for a 23MY. Worth mentioning, Tim McKay was also my point of contact on getting this transmission issue addressed initially. While I did not post an online review about this experience, I did provide feedback through a survey from Ford expressing my concern about the transmission failure and the danger it posed to myself, my family, and other drivers. In February 2024, I received an oil change for my 2023 Explorer at Huntley Ford. The check engine light came on within a mile of leaving the dealership. I immediately returned and the service advisor quickly scanned the SUV to determine a simple plug hadn’t been plugged back into the air filter box. Not a big deal as the team was incredibly apologetic and quick to remedy the issue. Full transparency, I do not recall doing a survey on this particular visit. Previous to the transmission issue, Huntley Ford also assisted with getting a driver seat repaired at a reduced cost as the stitching was failing prematurely. They were great with that transaction. This occurred in the summer of 2023 which Tim McKay was involved with as well. Given everything, I question whether this dealership would still refuse service if the issue involved a warranty or safety concern. I won’t be testing that theory, as I will be taking all More

I recently had an amazing experience at Huntley Ford, working with Mohammed Kittaneh as my salesperson. From the moment I arrived, Mohammed was friendly, professional, and incredibly knowledgeable. I had working with Mohammed Kittaneh as my salesperson. From the moment I arrived, Mohammed was friendly, professional, and incredibly knowledgeable. I had some challenges with my trade-in, but Mohammed and the management team went above and beyond to help me out of a tough situation with negative equity, making sure I drove off with the perfect vehicle. The entire process was smooth and stress-free, and I felt valued as a customer throughout. If you're looking for an honest and dedicated salesperson, I highly recommend asking for Mohammed at Huntley Ford! More