Tom Peck Ford - Service Center

Real good customer service I always have a good experience with quick lane. They always inform me on what my truck really needs not just to sell parts like other shops! I’m real I always have a good experience with quick lane. They always inform me on what my truck really needs not just to sell parts like other shops! I’m really pleased and will keep coming back. More

Great Quick Change Oil Service Took my Van into Tom Peck Ford in Huntley for an oil change today. Service was friendly they changed the oil and did a vehicle inspection. Was pleas Took my Van into Tom Peck Ford in Huntley for an oil change today. Service was friendly they changed the oil and did a vehicle inspection. Was pleased and will likely return again for service. More

Best Area Dealer and Service I live four miles from a Ford dealership, seven miles (in the opposite direction) from another one and I still drive the 16 miles to have my vehicles I live four miles from a Ford dealership, seven miles (in the opposite direction) from another one and I still drive the 16 miles to have my vehicles serviced at Tom Peck. The quality of service plus the courtesy and professionalism far outweighs the convenience of a shorter drive. More

Flat Tire removal, repair and replacement. Dealer performed tire repair, not clear if puncture plug repair is warrantied in future by tire manufacturer??. AAA road services did the actual t Dealer performed tire repair, not clear if puncture plug repair is warrantied in future by tire manufacturer??. AAA road services did the actual tire removal and spare tire install. The Ford furnished lug wrench ( new with truck in 2017) was not adequate to loosen lug nuts. Wrench steel bar bent rather than turning to loosen lug nuts. Luckily there was a State Trooper assisting that had an adequate sized lug wrench. If I was in a Do It Yourself situation I would have been stranded on the interstate roadside. The Ford service contact says that this happens all the time and could not offer any resolution. Ford should provide a wrench with the truck that will function for all known conditions - major issue. More

Ryan in Service Ryan was our service adviser and gave exceptional service. Kept updated on our car. He truly believes in customer first. Thank you for you customer se Ryan was our service adviser and gave exceptional service. Kept updated on our car. He truly believes in customer first. Thank you for you customer service. Bob Pietrini More

Repairs not completed on time! Monday they call to bring car early to start repairs ask if they had parts they say yes. they sent it out to a two different third party's to do the w Monday they call to bring car early to start repairs ask if they had parts they say yes. they sent it out to a two different third party's to do the work. (never told it would go to a third party). Tuesday, did not start on the next day car sat on lot. promise it would be done Thursday now late Friday still not done. would not trust my car to them again! once a lies start trust is out the door. last time I'll set foot on their property is to pick up and inspect work done. More

Service The Quick Lube People are awesome, the best that there is . The Service Department is a 4 star service . Tony that helped me , is why I come back here The Quick Lube People are awesome, the best that there is . The Service Department is a 4 star service . Tony that helped me , is why I come back here !! More

poorest service available but a vehicle over a year ago went in for a tire rotation and oil change they ended up nut tightening the lug nuts on a wheel fell off on the road ove but a vehicle over a year ago went in for a tire rotation and oil change they ended up nut tightening the lug nuts on a wheel fell off on the road over a two week period they tried to fix my car still not satisfied More