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Tom Peck Ford - Service Center

Huntley, IL

4.9
135 Reviews

135 Reviews of Tom Peck Ford - Service Center

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May 09, 2024

Outstanding customer service. They picked up our vehicle at my wife's employer and returned when finished. It took longer than they originally anticipated, but provided a loaner f More

by deborahfranklin04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
May 09, 2024 -

Huntley Ford responded

We appreciate you sharing your experience in our Service center at Old Orchard Nissan. It's validating to our team knowing we are providing this level of service and care to you, our client, as it is our daily goal.

May 08, 2024

Upon my arrival the service advisor greeted me promptly. He took the information I provided regarding the service for my vehicle and gave me an expected time of completion. My vehicle was then serviced and More

by adamsonleon577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 09, 2024 -

Huntley Ford responded

We appreciate you sharing your experience in our Service center at Old Orchard Nissan. It's validating to our team knowing we are providing this level of service and care to you, our client, as it is our daily goal.

May 07, 2024

Their team is always the best! Courteous, knowledgeable and very informative! I highly recommend them! More

by Bassn59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Losch
May 09, 2024 -

Huntley Ford responded

Thank you for servicing with Old Orchard Nissan!

May 07, 2024

Recently had my car serviced at Huntley Ford. First off, shout out to the most wonderful Service Advisor - Isabella! She is so knowledgeable about vehicles and service needs. I feel comfortable d More

by octaviaconley60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
May 09, 2024 -

Huntley Ford responded

We can’t thank you enough for the excellent review of Old Orchard Nissan!

May 05, 2024

The customer service agent was very polite and helpful. I made an appt online which was a very easy process. The day of I actually arrived a bit early and they took my car right in. The evaluation time and More

by watersdominick2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
May 09, 2024 -

Huntley Ford responded

We can’t thank you enough for the excellent review of Old Orchard Nissan!

May 04, 2024

I recently needed some work done on my truck, I called spoke with Karina. She set up an appointment for me with pick up and delivery. So they came, picked up my truck at work, took it to the shop and fixe More

by yamrpouderem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
May 09, 2024 -

Huntley Ford responded

We can’t thank you enough for the excellent review of Old Orchard Nissan!

May 03, 2024

Sudden "Brake Warning Light" was the reason for my "drop in" visit to Huntley Ford Service Department recently. I received immediate, outstanding assistance from Service Advisor, Brandon, who was able to ar More

by kelleethely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 03, 2024

Service advisor provided exceptional customer service! Genuine and provided detailed explanation of recommended services, made a huge difference with my review for retailer. Adam should be applauded for t More

by dodartgettosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
May 02, 2024

I recently had a service appointment with Brandon. He did a great job. Very professional, and didn't push any extra services on me. Actually told me what things could wait and what couldn't. Highly r More

by amanthaarya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
April 30, 2024

Go see Brandon in the service department! Recently had my car towed in, and he was able to get my car looked at within a few days and get it back up and running. He was very professional and More

by zhesshaig44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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