Huntsville Toyota

In January 2025, I purchased a vehicle from Huntsville Toyota, and unfortunately, it has been one of the most disappointing major purchases I have ever made. What should have been an exciting and positive Toyota, and unfortunately, it has been one of the most disappointing major purchases I have ever made. What should have been an exciting and positive milestone quickly turned into a frustrating ordeal. I want to caution future customers please review all final documents carefully, particularly if you’re working with Mr. Lamar Wright & his finance team. Mr. Wright, who handled the financing aspect of my purchase, & Mr. Gonzales, both engaged in practices I believe to be deceptive. Without my consent, Mr. Gonzales added a $1,000 charge to my contract, despite my repeated requests, Mr. Wright included a $3,500 extended warranty that I explicitly declined . Be wary of engaging in casual or personal conversation during the paperwork process—it appears to be a tactic used to distract from what’s being added to the contract.Upon realizing these fees had been added, I promptly contacted the dealership to cancel the warranty. While they agreed to cancel it, I was told the refund would take up to 90 days delay that felt unreasonable given my repeated refusal of the warranty from the start. As for the $1,000 fee, I was informed it was non-refundable due to being a “mandatory dealership charge” for a GPS tracker. However, the documentation I signed clearly states this is not a required purchase.I made a $7,000 deposit toward the purchase of a vehicle priced at $26,000. Based on basic math, my remaining balance should have been $19,000. This discrepancy is unacceptable. My deposit was not applied correctly to the vehicle’s purchase price. After reviewing the details Mr. Lamar Wright, who handled the financial portion of the transaction, misapplied most of the deposit without proper explanation .Had I taken my $7,000 deposit elsewhere, I strongly believe I would have received a far better deal and transparent treatment. Instead, I feel misled and taken advantage of in what should have been a straightforward financial transaction.Following my complaint, my calls were no longer returned—starting with Mr. Wright. I escalated the issue to Toyota’s corporate office, but was told they could only act as mediators and had no authority to enforce dealer accountability. I was promised a callback from the district manager, which to this day has not occurred. If the district manager fails to respond to a customer concern, it raises serious questions about the accountability of the staff under his supervision.Additionally, my experience with the dealership’s customer service was poor. The morning receptionist was unresponsive, and I had to call multiple times before I was finally assisted by the evening receptionist, who was the only professional and helpful person I interacted with.To make matters worse, the vehicle I purchased has several issues, including the need for alignment and visible mold—issues I’ve had to address out of pocket. I have since involved the DMV, who investigated the matter and determined my consumer rights had indeed been violated. As a result, Huntsville Toyota was required to refund the unauthorized charges. While I am grateful to have finally received a refund, it is unacceptable that I had to endure such unnecessary stress and take such extensive measures to resolve the situation. A car purchase should be a positive and straightforward experience, not a battle with deceptive practices and unresponsive staff. I drove over 1 hour from Katy to view this vehicle and I regret it every day. Based on my experience and that of 2 friends who have had similar issues with other Toyota dealerships I would strongly advise against purchasing a vehicle from Huntsville Toyota, or any Toyota dealership.I have shared my experience in hopes of protecting others from going through the same ordeal. To Huntsville Toyota management: please refrain from posting a generic copy-and-paste response. Your customer relations team has not demonstrated any effort to address concerns in a meaningful or p More

Nope. Was quoted a price, drove 4+ hours only to have the dealership add on $1000 lojack/security system they refused to remove. Of course I should have wa Was quoted a price, drove 4+ hours only to have the dealership add on $1000 lojack/security system they refused to remove. Of course I should have walked out but easier said than done after that long of a drive. Salesman swore he told me of add-on verbally, but I record my calls and he didn't, and the paperwork he emailed me ahead of the sale did not include the extra $1,000. I read statements on the site and in store about full transparency and how Huntsville Toyota differed from typical pushy dealerships -what an absolute disappointment. More

Jonathan was a pleasure to work with. The whole care buying experience was smooth and much easier than usual! Will definitely be recommending Huntsville Toyota! The whole care buying experience was smooth and much easier than usual! Will definitely be recommending Huntsville Toyota! More

the staff was great,i had an appointment with drew but he was with another customer but danny did a great job.... was with another customer but danny did a great job.... More

Drew did a really wonderful job. He was attentive and was very relational. Excellent job! He was attentive and was very relational. Excellent job! More

The staff was nice. I was a little trusted initially when I first came in because I wasn't helped in the lot and was short on time, and wanted some question answered. I I was a little trusted initially when I first came in because I wasn't helped in the lot and was short on time, and wanted some question answered. I eventually came back again because I really wanted the truck. More

This is the third car that I bought from Huntsville Toyota, the second time Drew has worked with me and he is just the best. He does his job very well, he goes back-and-forth to get the best deal and r Toyota, the second time Drew has worked with me and he is just the best. He does his job very well, he goes back-and-forth to get the best deal and really works hard. I've also sent family and friends to buy from there and to request Drew. More

It was a really nice easy experience, Ean OLane took the time to listen to our needs and meet them with such a pleasant experience. I never have had a car buying experience that was so enjoyable. time to listen to our needs and meet them with such a pleasant experience. I never have had a car buying experience that was so enjoyable. More

The sales staff took the time to understand what I was looking for and never pressured me into a decision. The process was smooth from start to finish, and I drove away feeling confident and satisfied wit looking for and never pressured me into a decision. The process was smooth from start to finish, and I drove away feeling confident and satisfied with my purchase. More

Great dealership! Very friendly staff that try to help in every way possible. Had a wonderful experience with the sales team and the service side as well! Very friendly staff that try to help in every way possible. Had a wonderful experience with the sales team and the service side as well! More