Hurd Auto Mall

Extremely Disappointed with Hurd Auto Mall’s Service Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my hom Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my home. Unfortunately, that convenience is no longer enough to justify the continued lack of professionalism, accountability, and urgency I’ve experienced, especially during this most recent visit. I brought my truck in on July 1st for a rear brake replacement and to have the check engine light diagnosed. While they were quick to accept the work, over two weeks later, not even a basic diagnostic has been run. Every phone call I’ve made to follow up has resulted in the same vague response: “I don’t know when we’ll get to it,” or my personal favorite, “I want this truck done as bad as you,” which seems to be their go-to line. Despite their delays, I’ve received no proactive updates—only the information I’m able to get by calling repeatedly. When I ask about alternative transportation or a rental while I wait, I’m told I might qualify for one if the work is warranty-related—but they can’t determine that because they haven’t even looked at the truck. None of these complications or limitations were disclosed when I dropped the truck off. To make matters worse, last week I received a sales call from Hurd—they didn’t even realize my vehicle was in their shop—and were encouraging me to bring it in for service. The irony was beyond frustrating. This is not the first time I’ve had issues here. I’ve experienced multiple delays with repeat emissions-related warranty work, poor communication, and exaggerated pricing—such as being quoted $4,500 for a radiator repair that another shop (Midas) completed within two days for $1,250. After receiving yet another empty promise of an update (which never came), I’ve decided to pick up my vehicle and take my business to Tasca Buick GMC, who assured me they’d have an answer—whether routine or warranty—in just a few days. In short, if you value time, communication, or even basic customer service, I strongly recommend avoiding Hurd Auto Mall’s service department. My loyalty was based on location, but the continued disorganization and disregard for customers has made it clear: the inconvenience of going elsewhere is worth the peace of mind. More

Purchased a 2020 equinox with agreement that we had 1yr full warranty. Within days of purchase we noticed a problem with driver side door. They ignored our request for repair for many months and 1 mont full warranty. Within days of purchase we noticed a problem with driver side door. They ignored our request for repair for many months and 1 month before warranty expired they outright refused to fix the door. More

Just purchased a 2016 GMC Canyon, purchasing from Hurd was the best, very easy to work with, Joe and Chris, and my finance girl was awesome!! I highly recommend Hurd Group, they make you feel like you are was the best, very easy to work with, Joe and Chris, and my finance girl was awesome!! I highly recommend Hurd Group, they make you feel like you are the most important customer, no hassles and no pressure. More

“Dishonest” I had one ? about a used 2022 Sierra 1500 At4. Two reps assured me through email and text this was the updated interior with the 13” screen and the new front gr about a used 2022 Sierra 1500 At4. Two reps assured me through email and text this was the updated interior with the 13” screen and the new front grill on this truck (no pics online). I drove down to the dealership ready to make a deal and they brought the truck out front. Instantly I’m confused, It’s the old front end and the outdated interior with the 8” infotainment screen. It was either dirty tactics to get me on the lot or total incompetence. I should’ve read the other reviews first. The sales rep that helped me in person was very helpful and understanding. The reps online and over the phone not so much. More

It was the worst experience ever. Please find somewhere else to shop for a New vehicle. I needed a shower after I left the dealership. If you are buying a car here, please tell them t Please find somewhere else to shop for a New vehicle. I needed a shower after I left the dealership. If you are buying a car here, please tell them to have everything in writing because what they say and do is different. They still owe me 1000 dollars, and I can do nothing about it because it isn't in writing. Be careful! More

Jim was one of the best salesmen that I have encountered in my years of purchasing automobiles. I went in to purchase a new Corvette and trade in my older Corvette. The dealer was hesitant to give me the in my years of purchasing automobiles. I went in to purchase a new Corvette and trade in my older Corvette. The dealer was hesitant to give me the trade in deal that I wanted but Jim was able to make it happen. A day that started with doubts turned into a great car buying experience and I was able to get the car I wanted at the price I was happy with. More

Very friendly, very knowledgeable about all vehicles that I had looked at, would recommend to friends and family I had looked at, would recommend to friends and family More

I have enjoyed working with my sales person and Hurd as a return customer. I wish I could have gotten a little more for my trade in. In the end I think they were fair and very professional. I will buy my veh return customer. I wish I could have gotten a little more for my trade in. In the end I think they were fair and very professional. I will buy my vehicles in the future and refer friends and family. More

It took a few trial and error’s to find the right market mix; but sure enough Desiree and her the team found a way to make it happen AND Under Cost of where I could have been. Even with my rocky credit, Hur mix; but sure enough Desiree and her the team found a way to make it happen AND Under Cost of where I could have been. Even with my rocky credit, Hurd heard I had a need and Delivered! More

they were very nice and made me feel right at home took a lot of time to make sure i was comfortable witheverything and helped me with all my questions a lot of time to make sure i was comfortable witheverything and helped me with all my questions More