I have a leased 2017 traverse LT with approximately 27,000 miles on it. My car would not start two times in the past 2 months. After trying multiple times I finally got it to start and the powered mirrors, locks, radio, A/C, etc. would not work... battery meter flipping up and down when I got it started. On my way to the dealership I kept hitting the buttons and boom everything came back just like the previous time. First time it happened my husband and I called Hurd multiple times and was told they did not have a rental car for us which I needed because I work a full time job in an Operating Room and have 3 children. Nevermind if I get called in for an emergency surgery and I don't have a reliable car or get stuck with my 3 toddlers in the car. Same thing every time I called until it happened again and I just drove there and demanded something be done.
When I went there I was told the tire pressure was very low (23lbs) but no tire alert light was on the dash. After having the car for 6 days Hurd can't find the problem and there is NOTHING they can do to make it right for us! When I got home I checked the tire pressures that was supposed to be fixed when they had the vehicle...they are ALL exactly the same. My husband and I as well as a great deal of family have been loyal customers of Hurd. I would never buy/lease another vehicle from them, if you have a problem they will not stand by it.
Extra bonus my mother in law bought a
brand new Arcadia about six months ago and the black rims are peeling...she also
has called several times to have this fixed and they continue to tell her the same thing no rental available. This is unacceptable. Don't waste your time or money on this dealership