Hurd Auto Mall

You want great Customer service, Dan Comfort is your man. He answered all my questions. Thank you He answered all my questions. Thank you More

Went with my son to purchase a vehicle. Dan Comfort was our sale guy. He made the whole process great. Thanks Dan Dan Comfort was our sale guy. He made the whole process great. Thanks Dan More

I have been shopping around for a vehicle. Dan Comfort was my guy. He walked me threw everything. It was my 1st big purchase on my own. He treated me like I was family. We had laughs, explaine Dan Comfort was my guy. He walked me threw everything. It was my 1st big purchase on my own. He treated me like I was family. We had laughs, explained all the in and outs. If your looking for a good honest car sales man Dan Comfort is who you should go see. More

Dan Comfort help me purchase my 1st car. This guy was awesome. Lots of laughs. Thanks This guy was awesome. Lots of laughs. Thanks More

If your looking to purchase your next vehicle. Go in and ask for Dan Comfort. He answer all our questions. And got us an amazing deal. Thank you Mr. Comfort you rock!! Go in and ask for Dan Comfort. He answer all our questions. And got us an amazing deal. Thank you Mr. Comfort you rock!! More

This is my second car from hurd auto mall and the service is the best and i had the same sales person as last time his name is aaron and would recommened him to anyone for there sales man. is the best and i had the same sales person as last time his name is aaron and would recommened him to anyone for there sales man. More

Worst service from sales down to service was the worst I had ever experienced bought 10-12 trucks there and they just lost a customer they don’t know what they are doing let me drive away with lugnuts miss had ever experienced bought 10-12 trucks there and they just lost a customer they don’t know what they are doing let me drive away with lugnuts missing and truck is still broke More

We purchased our truck in 2019. We had specific wants, the truck had to be a standard shift. Marcin Orybkiewicz went above and beyond in finding a truck that met our needs. He found We had specific wants, the truck had to be a standard shift. Marcin Orybkiewicz went above and beyond in finding a truck that met our needs. He found a vehicle for us and from start to finish it was a flawless transaction. All in all, from start to finish it was one of the best experiences we have had when purchasing an automobile. We continued our relationship with Hurd Auto until we moved to New Hampshie. The service department is excellent. We found them to be comptent and quick with limited amount of waiting time. Marcin and Hurd Auto made purchasing and maintaining a new vehicle a pleasant experience. More

Never again! Their service department is terrible! When you book an appointment, and it's confirmed, they deny receiving it, or claim that they cannot complete Their service department is terrible! When you book an appointment, and it's confirmed, they deny receiving it, or claim that they cannot complete the service More

Extremely Disappointed with Hurd Auto Mall’s Service Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my hom Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my home. Unfortunately, that convenience is no longer enough to justify the continued lack of professionalism, accountability, and urgency I’ve experienced, especially during this most recent visit. I brought my truck in on July 1st for a rear brake replacement and to have the check engine light diagnosed. While they were quick to accept the work, over two weeks later, not even a basic diagnostic has been run. Every phone call I’ve made to follow up has resulted in the same vague response: “I don’t know when we’ll get to it,” or my personal favorite, “I want this truck done as bad as you,” which seems to be their go-to line. Despite their delays, I’ve received no proactive updates—only the information I’m able to get by calling repeatedly. When I ask about alternative transportation or a rental while I wait, I’m told I might qualify for one if the work is warranty-related—but they can’t determine that because they haven’t even looked at the truck. None of these complications or limitations were disclosed when I dropped the truck off. To make matters worse, last week I received a sales call from Hurd—they didn’t even realize my vehicle was in their shop—and were encouraging me to bring it in for service. The irony was beyond frustrating. This is not the first time I’ve had issues here. I’ve experienced multiple delays with repeat emissions-related warranty work, poor communication, and exaggerated pricing—such as being quoted $4,500 for a radiator repair that another shop (Midas) completed within two days for $1,250. After receiving yet another empty promise of an update (which never came), I’ve decided to pick up my vehicle and take my business to Tasca Buick GMC, who assured me they’d have an answer—whether routine or warranty—in just a few days. In short, if you value time, communication, or even basic customer service, I strongly recommend avoiding Hurd Auto Mall’s service department. My loyalty was based on location, but the continued disorganization and disregard for customers has made it clear: the inconvenience of going elsewhere is worth the peace of mind. More