Hurd Auto Mall

Great customer service!! My brand new 2015 Chevrolet Silverado is the 2nd truck that I have bought from Hurd. I was so pleased with the service I received over the last 3 year My brand new 2015 Chevrolet Silverado is the 2nd truck that I have bought from Hurd. I was so pleased with the service I received over the last 3 years with my 2012 Silverado that when it came time to turn that truck in there was no doubt in my mind I would be returning again. I dealt with Charlie Gleavey for both of my trucks and appreciated the time he spent with me going over all of the finer details along with all of my payment options. As far as salesmen go, Charlie is top-notch. I never once felt any of that pressure or anxiety that typically comes with purchasing a new vehicle. I would definitely recommend asking for him by name if you are in the market for a new car/truck. This is a family run and owned dealership and it definitely shows in how Chris Hurd conducts himself. He treats his entire staff like one big family, from general manager Wendy Bowen right down to every service department technician. And dealing with the service department is a hassle-free delight. As I attended the new owner orientation (my 2nd one in 3 years) I looked around the room and saw a crowd of completely satisfied people, excited with the individual personalized experience they all received. It is this same group of people that Chris Hurd welcomes to his extended dealership family with open arms. My overall experience has been supurb both times I bought new trucks, I'll definitely be back in 2-3 years when it comes time to trade-up again! More

Perfect from start to finish I bought 2014 Buick Verano from Ed Trotta. He was professional, not pushy, showed me all the features, called me a week later to see how I was enjoyin I bought 2014 Buick Verano from Ed Trotta. He was professional, not pushy, showed me all the features, called me a week later to see how I was enjoying my car, if I had any questions. Never felt pressured to buy from him. Love Hurd Auto Mall. Sending everyone to see Ed! More

Mike Messina My mother was in town visiting and had previously mentioned, in passing she would eventually like to upgrade her car. So while she was in the area, I My mother was in town visiting and had previously mentioned, in passing she would eventually like to upgrade her car. So while she was in the area, I suggested we go and get some ideas of what she might like, which led us to johnston and the wide selection of dealers the town has to offer. Without naming names and companies, I'll just say that the first few places we went, we were treated poorly because we weren't serious buyers. Then she saw the Hurd sign and suggested we stop in to see what they had to offer. Upon walking in the dealership we were greeted by a salesman named Mike Messina and we couldn't have gotten any luckier. Mike took his time with my indecisive mother and helped her figure out just what she was looking for. When she figured out what she wanted, Mike could not have been any more of a professional. He explained every possible option on the car to the extent, I couldn't believe he remembered it all. He was all customer service, and no pressure. He took the time to make sure all the appropriate paper work was faxed to the right places back where my mother lives. All in all my mother had never had a car buying experience like that before. Mike made the process so easy and seamless. So much so, that when my lease is up I am coming back and buying a vehicle from him. If the rest of your sales people are only half as good as Mike, then Hurd is one lucky dealership. Thanks again Mike!!!! More

Great Experience! Great Customer Service! I bought a 2008 Lexus at Hurd that I had been looking for some time. The customer service was great and I never felt pressured. I bought a 2008 Lexus at Hurd that I had been looking for some time. The customer service was great and I never felt pressured. More

very friendly and helpful we bought both a chevy truck and impala. the staff is wonderful. we had dennis and he was both friendly and very helpful. people are easy to get alo we bought both a chevy truck and impala. the staff is wonderful. we had dennis and he was both friendly and very helpful. people are easy to get along with. Julie in finance was also great to work with. they all answer any questions you have, even if you ask them the same question again. they make sure you understand and feel comfortable. best dealership I have dealt with. More

Great place I've bought 3 cars and done l my service. Great place to do business . AL the visits I've had have been great . The one problem I ever had was address I've bought 3 cars and done l my service. Great place to do business . AL the visits I've had have been great . The one problem I ever had was addressed quickly and fairly. Couldn't ask for more. Charlie in sales and Dave in service are great. More

I keep coming back I have bought 4 cars in the last 10 years from Hurd. The last three I started leasing and found it's the best way to buy. Mike Hennessey h I have bought 4 cars in the last 10 years from Hurd. The last three I started leasing and found it's the best way to buy. Mike Hennessey has been working with me since 2009 and always helped me get the best deal. The service department has always been on spot with any issues or service. I would recommend to any one looking for a new car to go to Hurd and see Mike. More

Great Customer experience! In my search of a Used Mazda 6i Hurd was my first choice and no regrets. Professional, simple and easy to work with. Great customer follow up servic In my search of a Used Mazda 6i Hurd was my first choice and no regrets. Professional, simple and easy to work with. Great customer follow up service ,too. More

Embarrassed I went to Hurd looking for a Chevy Malibu. I live right up the road from Hurd so it was convenient for me to go there. I gave the receptionist my name I went to Hurd looking for a Chevy Malibu. I live right up the road from Hurd so it was convenient for me to go there. I gave the receptionist my name and I waited for someone to assist me. As I was waiting there, a woman with blonde hair sitting in her office was screaming at a man who was in front of her. I was completely embarrassed for the man and couldn't believe someone would belittle another person knowing their office is glass. I got a cold feeling and left. I ended up purchasing my vehicle at Paul Masse. I truly don't understand why any business would treat their employees like that. Not sure why that woman has a front office, but she needs to be further from the entrance, preferably outside where wild animals belong More

Fast and easy I went to hurd on a friday and by monday i was driving my new truck. Joe oliveira was my sales consultant and he worked with me through the process, a I went to hurd on a friday and by monday i was driving my new truck. Joe oliveira was my sales consultant and he worked with me through the process, and made sure i was getting what i wanted. Great experience. More