Hurd Auto Mall

I honestly hate how fake this dealer actually is, they seem real nice and friendly until you take ownership of the car. Then they choose not to take ownership of the problems your brand new car has, the G seem real nice and friendly until you take ownership of the car. Then they choose not to take ownership of the problems your brand new car has, the GM is extremely rude and laughs at the thought of possibly helping you other than saying that is what our service department is for.. to fix your car not help get you out of your lemon. I was taking my car in for something breaking on my car every week! after 7 service visits and several calls to buick and the dealership to anyone who would listen, I had to swallow my money and take a huge hit of almost 4000 dollars to trade my car in elsewhere because they wouldn't even try to get me out of a nuisance car that mine was. They tried telling me we never see problems with these cars you're nuts.. I wasn't nuts because I'm not the only one complaining about the same issues coming into the same dealership. I WOULD NEVER RECOMMEND HURD TO ANYONE EVER! Congratulations team at Hurd, you really did earn such a terrible review that is truth unlike the lies you tell your customers while bearing a total lack of respect to your customers spending tons of money on junk cars that don't even properly get p.d.i. before delivery. More

In my search for a used Toyota Tacoma truck, I contacted Internet Sales (Lindsey) to arrange for a test drive. My wife drove from western Mass. to Johnston RI, so we wanted to make sure things were set for Internet Sales (Lindsey) to arrange for a test drive. My wife drove from western Mass. to Johnston RI, so we wanted to make sure things were set for our arrival. Lindsey called to verify our appointment, but when we arrived at the dearlership, the receptionist told us to go to the next building to see Lindsey. We went to the Buick (middle builing) and the receptionist there asked us to wait while she got Chip, the manager. He introduced us to a sales person and long story short - the truck was sold the day before. We were under the impression Lindsey was not in that day. I did call Lindsey and she apologized for the confusion, but the damage was done. This is an example of a large dealership where communication can be poor, at best. To be honest, it felt like "bait & switch to me." If I ever drive to Johnston RI looking for a used Toyota, I'll go to Colonial Toyota / Scion. We stopped in there and looked at some used Tacomas. Spoke to Antonio Pais, who was very helpful. Recommend that young man over anyone I spoke to at Hurd. VERY DISAPPOINTING EXPERIENCE! More

This has probably the best experience I had buying a car, as soon as I walked into the dealership, Mike from sales was standing there asked if i needed help, i explained to him that i was looking for the sal as soon as I walked into the dealership, Mike from sales was standing there asked if i needed help, i explained to him that i was looking for the sales mgr, as i talked to chris from internet sales the that morning explaining to him my situation [not so good credit,negative equity in my trade] Dave introduced me to Mike in sales and we started to get to work right away. Mike's knowledge and professionalism were top notch, he went over every detail and options on the car that i was buying, Sale manager Dave knew of my situation and recommended a new lease program that has come available for people in my situation, My trade was looked at, the numbers were crunched and I drove out of the dealership with a brand new 2012 s.u.v. By far the best,and smoothest car buying experience i ever had. Mr. Hurd should be very fortunate to have both of these individuals working at his dealership, I will definitely will be returning to this dealership when my lease is up. More

I've been using Hurd for ongoing service for about 5 yrs now. I came in for an oil change and they charged me $180 for a "recommended" 10k mile service. I read the service description and confirmed that at now. I came in for an oil change and they charged me $180 for a "recommended" 10k mile service. I read the service description and confirmed that at least two of those services never happened (my tires were clearly not rotated and my fluids werent topped off) When I complained they took off the charge for the tire rotation and said sorry it was a mistake, when I expressed my concern with the service manager that if you can try to slip services that I can see by me, how do I know my oil was changed? (sticker on my windshield was still from a previous oil change, they never updated it!). He stated sorry you shouldnt have to feel unconfident in the service, although I can't claim I saw them change your oil, I'm sure it was done. Really? Thats suppose to instill confidence? I suggest saving your money and having your routine maintenance done by someone else. More

Took the time to explain everything i needed to know about my new vehicle inside and out. I would definitely recommend Hurd Auto Mall. Thanks!!! about my new vehicle inside and out. I would definitely recommend Hurd Auto Mall. Thanks!!! More

In 2010 I purchased a leftover Malibu from Richard for myself I was so impressed with him that when my wife wanted a new Tahoe he was the first person I called. Though there were no leftovers within 75 m myself I was so impressed with him that when my wife wanted a new Tahoe he was the first person I called. Though there were no leftovers within 75 miles Richard found the perfect one. More

Both Wendy and John made my experience not only stress free but enjoyable. John did not rush. He went through all the features of the car and really gave me extra information that I did not already know. free but enjoyable. John did not rush. He went through all the features of the car and really gave me extra information that I did not already know. John helped me compare the Verano and the Regal and encouraged me to try them both. I would refer anyone and everyone to John. He didn't have the typical over powering salesman personality, very friendly and took a great deal of extra time with me. He worked out many payment plans to find one that I felt comfortable with and presented me with many options. The experience was so nice, that I did walk away with a brand new car. I am a very happy customer and will bring my business back to Hurd in future years. More

Joe Marzilli was great, helping find my wife exactly the right car. Jamie was also great in dealing with the transaction.....overall very happy and price was fair. right car. Jamie was also great in dealing with the transaction.....overall very happy and price was fair. More

Overall, we had a great experience at Hurd Auto Mall. We found a used GMC Acadia on their website at a GREAT price. It had just been reduced by 2k and we called for an appointment that same day. John was fr found a used GMC Acadia on their website at a GREAT price. It had just been reduced by 2k and we called for an appointment that same day. John was friendly and pretty straight forward. He pulled some of the old saleman lines like "I work for YOU" and what not, but overall he was likeable. We were asked to leave a deposit on the vehicle we liked, but once we indicated that we wanted to purchase and drive the car home that night, things moved efficiently. The finance guy stayed late to accomodate us, and we were in our new (slightly used) car and on the road home about an hour later. More

They were great to work with until they got the money went downhill from there. I have owned the vehicle two months the check light came on and needed transmission lines it was a gm certified vehichle a went downhill from there. I have owned the vehicle two months the check light came on and needed transmission lines it was a gm certified vehichle and they decertified the vehichle because they sold me some fonie aftermarket warranty that covers nothing so it dose t make sense why they would decertify a vehichle i would be careful purchasing from them they also told me i had six free oil changes those seem to have disappeared alos have filed claim with attorny general More