Hurd Auto Mall

I was not really wanting to purchase a car, but was persuded by my husband since my car was starting to cost more in repairs than a new car payment. I saw an add in the Saturday edition of the Provide persuded by my husband since my car was starting to cost more in repairs than a new car payment. I saw an add in the Saturday edition of the Providence Journal that caught my attention. The add headline was for leftover 2010 blowouts. Immediately under the headline was a Saab convertible that was marked down from $47,620 (MSRP) to $29,999. I called the dealership on Monday and asked about the 2010 Saab convertible that was listed in the paper. I was told the car was sold on Saturday, but the sale might fall through. I left my name and number with the salesperson, who did call me back later in the day to tell me the sale did indeed fall through. I told the salesperson I would stop by on Tuesday to view/test drive the car. After arriving, test driving, etc., I began my purchase negotiations. It was only at this time, that I was informed the car was a 2009, not a 2010 as the paper's ad leaves any reader to believe. This was my first clue that I neglected to head. Upon negotiating, with my trade-in, I told the salesperson I would get my own financing in order by Saturday. On Saturday, I arrived and had to wait for what seemed like forever to get the 2nd key, owner's manual, etc. This was my second clue that I again neglected to head. The only part that went smoothly was with the finance person, who had all the paperwork in order, ready and waiting. I discussed with the salesperson my expectations as to when I would receive my transfer registration, after all, I HAD to pay them $198 for the 'paperwork service'. I feel that for the pleasure of my business, any dealer should provide this service free of charge, but that is besides the point. I do expect that since I had no choice but to pay this fee, the dealer should arrange for the registration paperwork to be completed at the DMV on the next business day. After a couple of days, I called to check the status of my registration and was told it could take up to 2 weeks!!! I could have gone down the next day myself and did it for free!! Anyway, the salesperson called me a day or two later and advised me the registration would be done by the end of the next week and he would call me to come pick it up (I didn't want it mailed). That following Friday came and went and no phone call until the following Tuesday. It has now been 2 1/2 weeks and they were just getting to the registry. Not my idea of service. To make matters worse, I had paid my car taxes late and the registry had not been informed. When I paid my taxes, I didn't think anything of it at the time, since I wasn't planning to purchase a car back then. Anyway, I got the call on Tuesday afternoon; I went to the town hall on Wednesday morning to get the required paperwork to show the taxes had been paid, and brought the paperwork to Hurd AutoMall. Needless to say, nobody seemed to know exactly what to do, just that the salesperson wasn't there, and the person who takes care of the registering of vehicles is not there either. They expect her only after 9am on Thursday. I explain that it has already been over 2 1/2 weeks since I purchased the car and I fully expect the registration to be taken care of on Thursday. I'm told by the receptionist that many owners are waiting for their registrations, and that they are backed up, some people are even driving on expired registrations because they are so backed up. I said this is totally unacceptable, especially given I was not given a choice to complete the registration myself. It seems that at Hurd Auto Mall, no sooner is the sales transaction completed, so is their service to the purchaser. You can buy a car anywhere, it is the service you are really seeking by purchasing at a specific dealer. Hurd Auto Mall does not provide the common courtesy service that any purchaser should expect. Yes, for this $198 fee that I was forced to pay for registration services, I would not recommend this dealer, and they have obviously lost any future business from me. Go figure, without customers,I mean satisfied customers, how do they expect to stay in business other than to continuously prey on unsuspecting new customers. Worse yet, they apparently know they have this problem, but don't seem to care. If they did, they would have taken care of my registration the first business day after my purchase, or the first business day after my first call, or within the first week, or within the second week.....I still don't have it. Can you believe they asked me that if I was satisfied, would I please post my comments on this site?? What, they only want good reviews, not honest ones? More

Dave Anderson was very personable and went out of his way to help me with the purchase, even after the sale was finalized. At Hurd they are always professional and friendly. A pleasure to do business with. to help me with the purchase, even after the sale was finalized. At Hurd they are always professional and friendly. A pleasure to do business with. When I was unsure of which vehicle I was most interested in Dave took the time and patience to go over each one in detail with me. More

Hurd Auto Mall is a great place with great people. They make you feel comfortable. The serivice was great. Dave Anderson is a great guy and helped us out alot in picking out the Acura TL. He answered any q make you feel comfortable. The serivice was great. Dave Anderson is a great guy and helped us out alot in picking out the Acura TL. He answered any questions that we had and meet us at the price we wanted to be at. I will def be going back when I need another car. More

Mr. Abbruzzese made me feel comfortable from the moment I walked through the door until the close of the sale. He was not pushy at all which made the process of buying a car a lot less stressful. He is an ex walked through the door until the close of the sale. He was not pushy at all which made the process of buying a car a lot less stressful. He is an exceptional car salesman with compassion and knowledge in what he is doing. I recommend him too all my friend. A true asset to your team! More

By far the best car buying experience I`ve had. Dave was great. I told him what I was looking for, how much I wanted to spend, and he produced. You get a good feel going into this place. It`s not crawling w great. I told him what I was looking for, how much I wanted to spend, and he produced. You get a good feel going into this place. It`s not crawling with fake smiles and slicksters. I will return, and I will also recommend to my friends, family, and others. More

Mike made buying our Trailblazer EXT a pleasure. He did not pressure us and he took into consideration the price range we were looking at and found a great fit. This is the second car we purchased from Hur not pressure us and he took into consideration the price range we were looking at and found a great fit. This is the second car we purchased from Hurd Auto Mall and Mike as our salesman. Mike shows indepth knowledge of the inventory and always let us make the decision without any pressure. We appreciated this very much and made our visit enjoyable and stress free. I would not hesitate for a minute to recommend Both Hurd and Mike (I personally think they are a good fit too). More

Hurd had a great selection my interest was in a Malibu. David was extremely helpful with my purchase. His product knowledge and friendliness made it very comfortable for me to move forward without any hesi David was extremely helpful with my purchase. His product knowledge and friendliness made it very comfortable for me to move forward without any hesitation. I will be sure to recommend him to freinds and family. More

joe was wonderful. best car salesman i have ever dealt with. i wanted a used volvo wagon. there were none there. i test drove 3 other vehicles with a trainee. one of them seemed like a possibility. but i with. i wanted a used volvo wagon. there were none there. i test drove 3 other vehicles with a trainee. one of them seemed like a possibility. but i was not completely sold. when we got back, joe had a volvo v-70 wagon, that had just come in. he showed it to me, and said it needed to be cleaned up. i asked if i could try it, anyway. he was ok with that, and i loved it immediately. the volvo was about $5,500.00 less than the other car that i was kind of interested in. joe was great. he didn't try to push me into one of the more expensive cars. he took the time to listen to me, and found what i wanted! More

For me Hurd Auto mall is like a family, they treat me well and give good service for my vehicle. Joe Marzilli sold me the car and he has been paying attention to any problem or question that I have about well and give good service for my vehicle. Joe Marzilli sold me the car and he has been paying attention to any problem or question that I have about the car. A very pleasent experience. I would recomend this dealership to ant person that is buying a new car. More

DAVE SPERRY HANDLE EVERYTHING IN A FRIENDLY MANNER. EXPLANDED IN DETAIL WHAT HAD TO BE DONE WHY AND WHEN. WALKED ME THROUGH THE SERVICE AREA MET ONE OF THE SERVICES MANAGERS. OFFERING TO PICK ME UP ON EXPLANDED IN DETAIL WHAT HAD TO BE DONE WHY AND WHEN. WALKED ME THROUGH THE SERVICE AREA MET ONE OF THE SERVICES MANAGERS. OFFERING TO PICK ME UP ON THE DAY I WAS PICKING UP MY CAR. RECIVED A FOLLOW UP CALL THE NEXT DAY CHECKING TO MAKE SURE EVERYTHING WAS OK. I WOULD HAVE NO TROUBLE SENDING OTHER PEOPLE TO BY A AUTO AT HURDS AND ASKING FOR DAVE SPERRY. More