Hurd Auto Mall - Service Center

Never again! Their service department is terrible! When you book an appointment, and it's confirmed, they deny receiving it, or claim that they cannot complete Their service department is terrible! When you book an appointment, and it's confirmed, they deny receiving it, or claim that they cannot complete the service More

Extremely Disappointed with Hurd Auto Mall’s Service Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my hom Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my home. Unfortunately, that convenience is no longer enough to justify the continued lack of professionalism, accountability, and urgency I’ve experienced, especially during this most recent visit. I brought my truck in on July 1st for a rear brake replacement and to have the check engine light diagnosed. While they were quick to accept the work, over two weeks later, not even a basic diagnostic has been run. Every phone call I’ve made to follow up has resulted in the same vague response: “I don’t know when we’ll get to it,” or my personal favorite, “I want this truck done as bad as you,” which seems to be their go-to line. Despite their delays, I’ve received no proactive updates—only the information I’m able to get by calling repeatedly. When I ask about alternative transportation or a rental while I wait, I’m told I might qualify for one if the work is warranty-related—but they can’t determine that because they haven’t even looked at the truck. None of these complications or limitations were disclosed when I dropped the truck off. To make matters worse, last week I received a sales call from Hurd—they didn’t even realize my vehicle was in their shop—and were encouraging me to bring it in for service. The irony was beyond frustrating. This is not the first time I’ve had issues here. I’ve experienced multiple delays with repeat emissions-related warranty work, poor communication, and exaggerated pricing—such as being quoted $4,500 for a radiator repair that another shop (Midas) completed within two days for $1,250. After receiving yet another empty promise of an update (which never came), I’ve decided to pick up my vehicle and take my business to Tasca Buick GMC, who assured me they’d have an answer—whether routine or warranty—in just a few days. In short, if you value time, communication, or even basic customer service, I strongly recommend avoiding Hurd Auto Mall’s service department. My loyalty was based on location, but the continued disorganization and disregard for customers has made it clear: the inconvenience of going elsewhere is worth the peace of mind. More

Worst dealership in the state, make an appointment for service, they leave you hanging nothing ever in stock when you need it and they rotated bad tires because oh tires not in stock.. 4 other people in service, they leave you hanging nothing ever in stock when you need it and they rotated bad tires because oh tires not in stock.. 4 other people in the service center having problems managers did not care. Oil changes take 2 hours... NEVER AGAIN going there had the car taken off the lift and made an appointment with our mechanic to have the inspection done and tires replaced to keep it a few more months to purchase a new vehicle. I would give them ZERO stars ... They do not value their product or their customer service. They have changed over the years never had this problem when I owned my Hummer service was always great now service stinks! More

Worst service department I’ve ever had to deal with, incompetent , untrustworthy.My truck has been in 3 times for what clearly is a rear differential / transmission issue and all I got was the runaround incompetent , untrustworthy.My truck has been in 3 times for what clearly is a rear differential / transmission issue and all I got was the runaround and it’s still under warranty !! More

Dealership does not stand by their product, failed to repair vehicle when it presented problems repair vehicle when it presented problems More

This place is a total price gouge. They wanted to charge me 1,400 dollars for a fluid change, air filter/cabin filter change and an alignment that I did not need. I felt like they were They wanted to charge me 1,400 dollars for a fluid change, air filter/cabin filter change and an alignment that I did not need. I felt like they were trying to take advantage of a female who they thought doesn't know any better. I priced out the air filter and cabin filter which were both only 20 dollars and a literal 5 min job and they were trying to charge me 68 dollars for the air filter and 62 dollars for the cabin filter. They wanted to charge me 700 dollars for the fluid change on my transmission and front/rear differentials, so I called around and was quoted a price of 250 dollars. I understand everyone has to make money, but these prices are absolutely outrageous, and they are taking advantage of people who do not know any better. I am completely insulted, and I will only use their services for issues that are under warranty. More

Every time I leave Hurd Automall’s service center in Johnston, I feel frustrated. Long wait times, quality of work has not been satisfactory, and I feel my service guy who checked me in tried offering Johnston, I feel frustrated. Long wait times, quality of work has not been satisfactory, and I feel my service guy who checked me in tried offering me a service that was not needed. Then when my car was ready he tried covering for the service guys messy work. During my most resent visit I had to bring my suv back after they replaced the sunroof because a front panel they removed to install my sunroof was not placed back correctly and left detached. (It took over 2 weeks before they could have me come back). During check in my service guy Mike asked if I wanted my tires rotated when I had just had them rotated and balanced 2 weeks prior at their shop. I felt like he was trying to take advantage if selling a service that wasn’t needed. Once my car was done being serviced, I got in my car and looked at the panel that they snapped back on, that had been left detached from my last service, and there were greasy hand marks on the cloth panel where they had pushed it back on. I immediately got out of my car and told my service guy Mike. First worlds out of his mouth were, “the guys said there was grease on the panel when they got it.” 🤯. He walked over with a spray to remove the grease marks, he said “this should take it off and it smells pretty”. It looked better when he rubbed them out but after it dried 5 minutes later and I had left, you can still see spots. Unfortunately I have been unsatisfied for multiple reasons when receiving service over the last 3 years. I’ve called and spoke to management with little resolve. And I’ve called and left messages and no one has bothered do call back. The service department doesn’t seem to care about feedback to improve their quality of service. I’ll be trying another Buick service center. It’s unfortunately because the location is convenient. More

Stay far away from there service department. I wont get into the details. It will take to long. Horrible experience and will never go back. into the details. It will take to long. Horrible experience and will never go back. More

Worst service ever. I had an appointment for the first service which was part of my purchase. They did not even start my car for 28 HOURS. I called multiple times and each time I was told to leave a messa service which was part of my purchase. They did not even start my car for 28 HOURS. I called multiple times and each time I was told to leave a message and someone would get back to me. No one ever called me back, including the service manager. I can't believe that they care for customers in this fashion. I will not be going back and I recommend everyone use a different Chevy service center. Worst experience ever. Run away from them. More