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Hurd Auto Mall - Service Center

Johnston, RI

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34 Reviews

34 Reviews of Hurd Auto Mall - Service Center

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July 20, 2025

Never again! Their service department is terrible! When you book an appointment, and it's confirmed, they deny receiving it, or claim that they cannot complete More

by Edward Jake Jachym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris DeAngelis
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Cathey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amandarose Larivee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jen Lohman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcin Orybkiewicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reese Webb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Tourtellot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Burke
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Extremely Disappointed with Hurd Auto Mall’s Service Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my hom More

by gddean5454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris DeAngelis
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Cathey
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Worst dealership in the state, make an appointment for service, they leave you hanging nothing ever in stock when you need it and they rotated bad tires because oh tires not in stock.. 4 other people in More

by helmzley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris DeAngelis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Fulmore
July 21, 2023

Worst service department I’ve ever had to deal with, incompetent , untrustworthy.My truck has been in 3 times for what clearly is a rear differential / transmission issue and all I got was the runaround More

by tri0495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eccleston, Douglas
December 21, 2022

Dealership does not stand by their product, failed to repair vehicle when it presented problems More

by Joaosinho10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, Jean
November 01, 2022

This place is a total price gouge. They wanted to charge me 1,400 dollars for a fluid change, air filter/cabin filter change and an alignment that I did not need. I felt like they were More

by Tayla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arianna
April 27, 2022

Every time I leave Hurd Automall’s service center in Johnston, I feel frustrated. Long wait times, quality of work has not been satisfactory, and I feel my service guy who checked me in tried offering More

by nd210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
January 01, 2022

Stay far away from there service department. I wont get into the details. It will take to long. Horrible experience and will never go back. More

by Never go back
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daren
September 28, 2021

Had my 40k service done. Which cost me almost 1k dollars. When I received truck back the tire sensor was on. When I returned they wanted to charge me another 400. I told them before they rotated tires there More

by guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not needed
Sep 29, 2021 -

Hurd Auto Mall responded

Guy, thank you for taking the time to share your feedback with us. We cannot locate you in our database without a full name. At your convenience, please contact our Service Manager, Rebecca, at 401-427-1566 or RHutchings@hurdautomall.com. We will be more than happy to discuss the additional tire sensor repair as well as what has/has not been reported to CarFax.

September 18, 2021

Worst service ever. I had an appointment for the first service which was part of my purchase. They did not even start my car for 28 HOURS. I called multiple times and each time I was told to leave a messa More

by Tbrd1909
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager and Jourges
1
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