Hurd Auto Mall - Service Center

Great service department Chris hurd is a man of his word and has some outstanding people working in his service department. Dave the service manager is a great addition to Hu Chris hurd is a man of his word and has some outstanding people working in his service department. Dave the service manager is a great addition to Hurd automall and my service advisor Rob went above and beyond my expectations. Will be back in the future if and when I need my vehicle serviced. 😊😊😆 More

WONDERFUL! Our vehicle was parked in the driveway and I noticed what looked like oil had been dripping from a car. (Thinking to myself I just had it changed, it Our vehicle was parked in the driveway and I noticed what looked like oil had been dripping from a car. (Thinking to myself I just had it changed, it can't be..) So the next day I noticed it looks wet and it's under my wife's SUV. I craw under to find it's all wet with oil. I immediately called Hurd Chevrolet. Next thing I know Wendy the General Manager is calling me to ask what is going on, and wanting me to bring the truck in ASAP. Well I went right in with it and I'm greeted by Chris Hurd and Wendy. They assured me that they will get to the bottom of the problem, and they did within a few minutes. There was apparently a defective oil filter installed that they had no way of knowing. It was changed, the undercarriage washed down and I was sent on my way. I also want to say the whole time I was there Wendy was in constant contact with me. Making me feel welcome and assuring me everything was being taken care of, and apologizing for any inconvenience this may have caused... Then when it was finished the (I believe, Foreman of the garage) Steve Hatcher, came out to explain exactly what was done. Also apologizing for any inconvenience.... I was very impressed with my first trip to Hurd's service center! Needless to say I will not hesitate to return.... Thank You Again More

Great Service While driving, my SUV had 3 warnings lights come on, including reduced engine power. I contacted Chevrolet Sales Manager Dave Richards and asked him While driving, my SUV had 3 warnings lights come on, including reduced engine power. I contacted Chevrolet Sales Manager Dave Richards and asked him if my car could be looked at ASAP. Dave told me to come in the next morning. Upon arrival I spoke to service advisor Dave Leonard, who had my car looked at pronto. The technicians were quickly able to diagnose and repair my car, and got me on my way in a timely manner. I have been a customer at Hurd for 15 years and will continue to be because of their outstanding employees. Michael Batalon More

Great service and experience I must say the first time leasing a car has been a breeze. Not only is Hurd dealership knowledgeable and curteous, but their service is impecable. Ma I must say the first time leasing a car has been a breeze. Not only is Hurd dealership knowledgeable and curteous, but their service is impecable. Maintaining my car has been effortless. They are always available and you are in and out quickly. They provide fast friendly service, I would recommend this dealership for any vehicle purchase. More

Electrical issues BE GONE! My vehicle came with 3 months of OnStar. When we tried to activate it, we found that there was a problem. OnStar could not locate the vehicle. I br My vehicle came with 3 months of OnStar. When we tried to activate it, we found that there was a problem. OnStar could not locate the vehicle. I brought the car in and TROY made me feel that i was a priority. As i waited for their shuttle service to bring me home and get my husband to work, I noticed that all of the service people were 100% focused on every single customer!! I work in customer service so it was refreshing to see others focus on the customer experience at the level I would provide! They traced the problem, ordered the part, and i picked up my car the next morning! I couldn't ask for a better experience!! More

Great Service! your service department is the best! from Nina scheduling my appointment. To Al Guertin taking care my appointment. To the service dept. repairing my your service department is the best! from Nina scheduling my appointment. To Al Guertin taking care my appointment. To the service dept. repairing my car in a timely manner. To Dave Richards answering my questions on the new GM models. I'll be back! More

Unexpected I called the Chevrolet parts department to simply purchase rear differential fluid for my 73 Corvette. I forgot the person who had helped me but I dec I called the Chevrolet parts department to simply purchase rear differential fluid for my 73 Corvette. I forgot the person who had helped me but I decided at that point to have the dealership Change The fluid for me. What surprised me the most was he took the time to actually set up the appointment for me without being switched to the service Department. He gave me a price for parts and labor that was reasonable and set up the appointment for that same day. When I arrived the service writer was very helpful and accommodating. It didn't even take 10 minutes and the car was on the lift being worked on. I am a sales manager at a Lexus dealership and customer satisfaction is number one and I received that and more from Hurd Chevrolet. Thank you very much and I will return for any other work that is needed. More

I've been using Hurd for ongoing service for about 5 yrs now. I came in for an oil change and they charged me $180 for a "recommended" 10k mile service. I read the service description and confirmed that at now. I came in for an oil change and they charged me $180 for a "recommended" 10k mile service. I read the service description and confirmed that at least two of those services never happened (my tires were clearly not rotated and my fluids werent topped off) When I complained they took off the charge for the tire rotation and said sorry it was a mistake, when I expressed my concern with the service manager that if you can try to slip services that I can see by me, how do I know my oil was changed? (sticker on my windshield was still from a previous oil change, they never updated it!). He stated sorry you shouldnt have to feel unconfident in the service, although I can't claim I saw them change your oil, I'm sure it was done. Really? Thats suppose to instill confidence? I suggest saving your money and having your routine maintenance done by someone else. More

After buying by truck from Hurd I was given a free oil changes for the 1st 2 years of service. My 1st oil change appointment took 1 hour and 45 mins. Then a week later the truck needed service work for a changes for the 1st 2 years of service. My 1st oil change appointment took 1 hour and 45 mins. Then a week later the truck needed service work for a warranty repair, I took it in on a Monday morning and didn't hear from anyone in the service department until I called them on Tuesday afternoon. At that time they didn't have any answers for me and stated they would get right back to me. 2 hours later I had to call back and drang any info out of them and at that time they still didn't have any answers for me and again told me that they would call me back. 2 more hours goes by and I still didn't hear from anyone and now I try calling back and I was told " they are gone for the evening and to call back in the am" So there I sat without a ride for 2 and an half days with no answers. Service department is to big for it's own good. More

I would ride a bicycle before I bought a car again from Hurd or had my car serviced there. My dealings with them finally turned me into a foreign buyer (Acura) after being a GM guy all of my adult life (bo Hurd or had my car serviced there. My dealings with them finally turned me into a foreign buyer (Acura) after being a GM guy all of my adult life (bought GM since 1982). Bought a Bonneville SSEi from Hurd. Ran fine until it hit 100K miles. Tranny issues. brought it in. Was told I needed a near entire rebuild - about $3500 - but everything that could go wrong with a tranny would be fixed. I went ahead. Within months I had tranny issues again. Was told I had just a portion done of what I should have had done, I needed another $2000 in work. The original service tech had quit. Dealt with the service and I felt he was being straight with me, but I did feel ripped off that the original service tech only told me half the story. Had I known the repair would have cost me $5000 I wouldn't have had the repair work done - and the tech wouldn't have earned his big fat commission on an expensive repair (yes folks, they do earn commish on what they sell you for repairs). Facing this new bill I went to the customer service department and explained that I would buy another car from them if they took this one in trade - giving me full trade value even though it needed a $1500 repair (it would cost them much less than this of course - and since my needing this repair was their fault for not telling me the whole story upfront). Their response was to tell me they would give me "scrap" value - and only if I payed sticker for the new car. I have never been so infuriated in all my life. I left a message for Chris Hurd - or SOMEONE with authority - to call me because I wanted to buy a car from them. Never heard from them again. I explain my ripoff to everyone I can who mentions they want to buy a car. Hey Hurd...I hope your ripoff felt good at the time because I am sure I have dissuaded a few people from buying from you. I love my Acura and will never buy a GM product again. More