Husker Auto Group

Thank you for giving me a great experience on the lease of my 2020 Trax! I love it!! Kirk the Sales Manager was fantastic to work with! Andrew(Drew) my Salesmen was knowledgeable and really enjoyable to of my 2020 Trax! I love it!! Kirk the Sales Manager was fantastic to work with! Andrew(Drew) my Salesmen was knowledgeable and really enjoyable to work with! Brian in finance got me some terrific add ons at very reasonable prices!! Husker Auto Group is my #1 choice! I can’t thank you guys enough... I’ll be sending everyone I know your way!! More

No communication, did not even try to sell me a car. Some dealerships are over the top but this one gave 0 effort to help me. dealerships are over the top but this one gave 0 effort to help me. More

Purchased a used 2017 Chevy Silverado from this dealership. I drove up from omaha to purchase this truck because omaha didn’t have any and the price was aggressive. We negotiated a ok price on my dealership. I drove up from omaha to purchase this truck because omaha didn’t have any and the price was aggressive. We negotiated a ok price on my used truck and at this point thing were good and I would have given the experience 4 stars and referred friends to make the drive to Lincoln. Then it all went down hill. I left due to the time and it was already late. Came back the next day to head to finance and sign on the line. When I came back as arranged and communicated during the day that I would be back at 6pm as planned. They said the truck was in detail and finance was ready for me. But to get a jump start I could fill out credit info online. I have good credit so no problem. I did so and they said no problem see you at 6. When I arrived the truck was not detailed. I dropped the tail gate and paint was in the bed. It was not detailed. So the salesman said he would personally do it. Then I went to finance and the tried to increase my rate by 2 percent. After I turned down 4,000 in add on charges???? After over 30 min and talking with manager And finance guy running back in forth. He said he found a place and everything was fine. He also told me “he knows finance and he doesn’t tell me how to do my job”. I should have walked but was mentally tired with corona -19 stuff. And working to much. Then I left looked and they didn’t even give me a half tank of gas and I had to drive back to omaha. I called the finance manager and he said it’s a learning opportunity for finance. But after that he said why would I buy if I didn’t agree to the terms. Sales 4 stars out of 5 Finance 2 stars Detail/service 1star More

Let me tell you first that I do not typically do this but I had to share everywhere I could. This was my response to their customer service survey. More than a little frustrated right now with your dealersh I had to share everywhere I could. This was my response to their customer service survey. More than a little frustrated right now with your dealership. Initially, the service and communication were great. Once the vehicle was purchased and the salesmen cut his check it seems as though he was done with helping. The truck is the dream truck so I made a trip far from home to purchase the vehicle and waited months for the right one at the right price. I was elated to find the truck at $24K. Upon arriving at the dealership the deal was done I had already purchased about $500 worth of extras for the vehicle. Then they took me over to the finance office and played the game of "let me go talk to the manager and see what we can do" a couple of times. It is partially on me I was not very clear and firm about what I wanted but was presented finally with a "deal" at a special interest rate. The things that ended up being added on to the loan total $3250 for the extended warranty (wanted), $1600 for rust prevention (wanted), $999 Gap coverage (didn't really want), Zaktek(Got talked into), and not sure on the dollar amount but wheel and tire and door ding coverage. Again coverages are cool things but they were not presented to us in this matter. We were only told a rate and a payment over time. Upon looking over the total of the loan it was over $32K meaning a quarter of what I am paying off with interest are just coverages from your dealership. We were being fed that they were deals at special rates but sadly the only ones who came away with any types of deals were the salespeople cutting checks off of those "deals". So I figured since I paid for all of these extra coverages I'd make a quick trip back as soon as I could to get some of them done. I tried to get in touch with salesmen to help me set up and schedule the work. No communication what so ever from him. I had to get bounced back and forth from different departments because I wanted to get Zaktek and Rust prevention done in one day. Knowing that it was going to take me a while I asked if there was any way that a courtesy vehicle would be possible for the day they said that would be fine. So yesterday, only 5 days after buying the vehicle, I make the trip leaving home at 5:30 am. Get to your shop at 8:30. I told them that I needed both things done in 1 day that is why I called multiple people and came so early. Instead of one of your dealerships courtesy vehicles I was taken to enterprise and had to use one of their vehicles. Not sure why. I went back to the dealership and bought a spare key for my vehicle for another $300. Kent was about the only highlight from your business. I spoke with the person with who I initially worked and communicated the key situation with her. I was told that programming the key may take 45min to an hour. Making my grand total time there worth the six-hour round trip worth the drive. So rust prevention they said 2-3 hours, Zaktec they sad 2-3 hours and key programming 45min-1hr. The truck was dropped off at 8:30 so let us say 9:00 to get started. I drove around Lincoln and came back to the dealership around 1:45 to see if the work was close to being done and if I could pay so that when the truck was done we could leave. Upon arrival, I learned that the truck hadn't even made it over to the side of the dealership where the Zaktek and keys need to be done. I was told they could get key and Zaktek done quickly or we could make another 6 hour round trip to get it done another time. So my mom and I sit there for another 2 hours before anyone says anything again to us only to find out 2 hours later that they are not even done with the keys yet. I am at a loss at this point. No Zaktek this trip. I'm about to get hailed on. I leave and now today I get this survey asking about how satisfied I am with my experience. So I will ask you... how satisfied are you with your overall service. Like I said the whole experience hasn't even been a total of a week. Would you refer a friend to your business? Not me, even if they had to put up with half of the things that I had to put up with. You can bet that friends will be warned off for sure. Just at your establishment, I have spent about $34K now. I do not feel like a very valued customer. Also 1 week later call from rental car place. They hadn’t even taken it back. Had a hold on my deposit for a while. More

Just looking to sell Despite having heard bad things about the dealership, I found something I might be interested in so I contacted them. The dealer didn't take time to g Despite having heard bad things about the dealership, I found something I might be interested in so I contacted them. The dealer didn't take time to get to know me, try to tailor a sale to me and he didn't educate me on what his dealership, let alone Chevrolet, offers. It became evident rather fast that he just wanted my money. Ill give him this I suppose, he read the brochure to me...When I was offered the trade-in value on my vehicle, it was a terrible "end all-be all" number. There wasn't any room for negotiation. When I asked for the keys to my vehicle, there were petty comments made under his breath as he left his desk. He went from a fake in genuine personality to an all out dick real fast. So I took my business to Honda of Lincoln where they gave me a more than genuine offer on my trade-in and found a truck that I love. More

Quick purchase with Kevin Mitchell, and all done in a timely manner. I purchased a 2020 XT6 and love it! Derek help me with the new features and I was on my way in just a few hours. timely manner. I purchased a 2020 XT6 and love it! Derek help me with the new features and I was on my way in just a few hours. More

New Car Sale My husband and I were interested in purchasing a 2020 XT6 and trading in our 3-year old car. We called a day ahead of our visit and the minute we arr My husband and I were interested in purchasing a 2020 XT6 and trading in our 3-year old car. We called a day ahead of our visit and the minute we arrived at the dealership, Brayden, Devandrew , Larry and ALL the staff we were in contact with treated us with friendly, knowledgeable service. We were given complete explanations and demonstrations on the cars new features and given a tour of the service department. The test drive went well and was informative also. We were given a fair price on our trade and were able to drive our new car home that day. A very positive experience overall! We will be looking forward to visiting for our first service appt. JJK More

Saturday Service Center After experiencing mechanical issues during a cross country road trip from Utah to Tennessee in our recently purchased diesel pickup, we can't express After experiencing mechanical issues during a cross country road trip from Utah to Tennessee in our recently purchased diesel pickup, we can't express how grateful we are that Husker GMC was the closest option for diagnosis & repair. We arrived moments after the service center opened on a Saturday, and the employees went right to work looking for the issue so we could be on our way again. Unfortunately, the main diesel mechanic was off for the weekend, but another mechanic Jorge, willingly stepped in and did his best to remedy the situation. The service advisor Marty was exceptionally helpful and responsive despite how crazy busy the service center got throughout the day. We were back on the road within just a couple of hours, but all was not well and we had to turn around after 40 miles and go back because of another issue. Now it was getting close to the end of their day, and we were worried that we would be stuck in Lincoln until at least Monday. They got right to work looking for the new problem, and although we were the last people out the door that afternoon, we can honestly say that what could have been a really exasperating, miserable day ended up being totally ok in the end. We were treated with the utmost care and respect, and Marty made sure all of the problems were resolved so we didn't have to wait until Monday or rent a car to continue our trip. Jorge came out and shook our hands and explained exactly what the problem had been, and reassured us. These people know how to treat their customers and really go above and beyond! More

Horrible service, rude people. I had issues with my car week after I bought it would not offer to help. Didn’t even offer to help give a discount for the parts I needed. week after I bought it would not offer to help. Didn’t even offer to help give a discount for the parts I needed. More

Take advantage of customers My wife traded in a vehicle with the goal of getting a lower loan amount and lower monthly payment for 60 months. Husker Auto group got her a lower mo My wife traded in a vehicle with the goal of getting a lower loan amount and lower monthly payment for 60 months. Husker Auto group got her a lower monthly payment which she thought applied to the 60 months. Upon going over the paperwork at home it was for 72 months, adding over $5000 to our original loan amount and making us completely upside down in the vehicle we purchased. Be careful because they will take advantage of you. More