Husker Auto Group

By Far the Worst Dealership I've Ever Visited In all my years of owning a multitude of vehicles I have never experienced a more inept, slimy group of individuals than at Husker Auto Group. We pur In all my years of owning a multitude of vehicles I have never experienced a more inept, slimy group of individuals than at Husker Auto Group. We purchased a 2010 BMW X5 in December, 2012. When we purchased this vehicle we were very specific about wanting a car with absolutely no damage history and in immaculate condition. The response we received from salesman Bill Chapman was that this vehicle had all the features we wanted, had no damage history and was in great condition. We looked over the car, negotiated a price and trade in value. Our first clue that something was awry should have been when the first round of paperwork was presented and our trade in was listed at $1000 less than agreed upon. Catching that issue and presenting the correct numbers, we signed the paperwork and drove away. Four months later the backup camera works only intermittently and we notice a leak on our garage floor and take the X5 back into the dealership for inspection. They found the oil cooler and radiator to be leaking. Though we thought this to be odd with a car that only had 45,000 miles, it was repaired under factory warranty. The dealership also replaced the wiring harness to the review camera system. A couple months and a few thousand miles later I get a notification that the engine oil is a quart low. Add oil immediately or risk damaging the engine. I found an auto supply store off the interstate and poured in a quart. Again, I thought this to be a strange thing to have happen to a BMW with 52,000 miles on the odometer and began to have my suspicions about the vehicle. A few months later at 62,000 miles the A/C stops working on a 90 degree day and the car overheats and shuts down, leaving my wife stranded on the side of the road. We let the vehicle cool and limp it home. I call Husker and get the car into the shop the next morning. My wife and I are now convinced the car we were sold was not what we were told we were buying. We read the reviews and overall history of this model and had yet to see anything that would hint at such issues. Husker informs us the X5 needs a new water pump, the A/C system needs new seals and recharged and the engine has a crank seal leak (which explains the low oil alarm mentioned above). Plus the car needed brakes, rotors, an oil change, spark plugs, fuel injection flush and decarbon service. I have no issue with replacing the brakes, rotors, plugs and an oil change as those are consumable items with any vehicle. However, when we received the laundry list of major mechanical failures we began to talk with other dealerships about trading off the vehicle. We were then informed by these other dealers that our X5 had been in an accident prior to our purchase, though this certainly explains the plethora of problems we had with this vehicle. We brought this to the attention of BMW North America and received nothing more than an "I'm sorry about your experience but there is nothing we can do". We also brought this to the attention of Bill Chapman at Husker BMW. After noting that we were extremely upset with the problems we'd been having with the vehicle and that we were sold a vehicle that had been in an accident when we were assured it hadn't, we wanted our problems addressed and this issue solved. After a few days of phone calls and emails the best offer he makes is to give us marginally more ($500-1000) for our car on trade-in than what other dealers were offering. Since this obviously doesn't solve the problem that we were sold a damaged car as one that was damage free I began to leave voicemails with the latest general manager, Robert Knowles. I receive absolutely no response until I make it clear that I will not be returning the loaner vehicle they provided until our problem is solved. I finally receive a call from Mr. Knowles. During the first few minutes of the conversation he is absolutely livid. I receive statements of "you can't hold my loaner car hostage", "this (keeping the loaner) is costing me money and inconveniencing my customers" and "either you return the car by tomorrow morning or I will report it as stolen and have you arrested". Keep in mind these are quotes coming from the MANAGING PARTNER who had been avoiding my phone calls for days. These quotes are also directed at a CUSTOMER who simply has a problem he wants solved. I ended up having to be the one to calm down an irate GM when, in all practicality, as the customer who was sold a vehicle under false pretenses I should be screaming at him. He finally calms down and suggests that they (he and Bill) put together a "smoking deal" on something different. I agree to listen to their ideas over the next couple days. A few more emails back and forth with Bill over the following days results in the best "smoking deal" they will provide is simply a few hundred more for my X5 on trade than what I had been quoted by other dealers. They will also offer $500 off another vehicle on their lot. I would still be responsible for $2000 of maintenance fees plus all the miscellaneous doc fees and such. I receive absolutely no acknowledgement of the fact that they both sold me a lemon and sold me a vehicle that had an accident history as one that had no damage whatsoever. I am now stuck with a car that I don't trust to make it 50 miles down the road, let alone on a family road trip. Never before in my life have I had more problems with a vehicle and a dealership. More

These guys take advantage of everyone! I took my 2005 Chrysler 300 into them to sell because I am a father of three that desperately needed money. I was first offered 9000 on Kelly Blue Boo I took my 2005 Chrysler 300 into them to sell because I am a father of three that desperately needed money. I was first offered 9000 on Kelly Blue Books instant quote offer from them but when I get there Husker Auto ran another quote and dropped it down to 7000. Unfortunately I needed money bad so I sold my car to them after I was told I would not got more then that anywhere else because of the accident history. (My "accidents" consisted of a hit and run in the mall where someone backed into my bumper while I was inside which I had fixed by them right away because I had full coverage and didn't want my baby to look bad. The other "accident" was during this winter in which a snow drift cracked the front bumper because the car sits so low. I quickly had this fixed as well. Instead of just replacing the bumper the replaced the bumper, the grill and a headlight even which I believe was WAY more then needed to be done but I am gullible and went with it anyway) Long story short I get suckered into selling my car for way less then I wanted to and the next day I look on there website and what do I see? My car for sale already (No way they went through and thoroughly checked it) for 5000 dollars more! They tell me I wouldn't be able to get anymore then 7000 and the next day they are selling it for almost double what they paid me? I hope no one gets suckered into selling your car because you are desperate for money like I was. Check the carfax always before buying a car, especially from these sharks! More

getting taken advantage My mother in law took her car there because the instrument panel went out she was told that it would cost $700 to fix. Thank God I looked at the car. My mother in law took her car there because the instrument panel went out she was told that it would cost $700 to fix. Thank God I looked at the car. I checked the fuses and fixed the problem myself for free! They also told her the wheel bearings needed to be replaced which too was untrue the car drives like a dream another $400 repair! I believe they were taking advantage of her! ! I would not recommend a business that would do this to an elderly woman! More

Kathy Snyder listen to our needs and made our experience smooth and easy. I had such great experience I started taking my other car in for service. Service department is the best. I can come in and get my o smooth and easy. I had such great experience I started taking my other car in for service. Service department is the best. I can come in and get my oil change with my daughter they have a play room for kids. More

Went there for the first time and promised myself never to come back again. Unfriendly people. Tried to negotiate a used can and they told us they don't negotiate and ask us to leave. Didn't even trie to come back again. Unfriendly people. Tried to negotiate a used can and they told us they don't negotiate and ask us to leave. Didn't even tried to ask us for a different amount or counter offer. Very unfriendly faces. More

Worst shopping experience ever! These guys are crooks. They tried to sell me $5,000 in extended warranties on a 2012 vehicle and said additional warranties were required in order to secure financing. Wha They tried to sell me $5,000 in extended warranties on a 2012 vehicle and said additional warranties were required in order to secure financing. What a bunch of bull. When I discovered their deception, they refused to correct and/or adjust the loan. Subsequently I contacted the authorities and they went behind the scene and cancelled the loan without informing me. Unprofessional conduct of Robert Knowles the General Manager. So if the head is corrupt; the body follows! BUYER BEWARE! READ THE REVIEWS!! More

These guys should be investigated for felony fraud and conspiracy to commit fraud in my opinion. They lure people in from out of town with competitive deals in writing any time they are approached with conspiracy to commit fraud in my opinion. They lure people in from out of town with competitive deals in writing any time they are approached with a competitor's price they claim to beat it. Once they get you into town, that's another matter entirely. They refuse to finish the execution of a deal they've send IN WRITING and you've accepted even after all of the loan paperwork and other things have been put into motion. They work you with the old 1-2 punch and there you are........ having traveled many miles and NO car. Wear a wire and record every word from these lousy sacks. Unethical implies there is an understanding of what ethics are - this is highly doubtful. More

These guys are crooks, they spend up to 3k polishing their turds. Payed 16k for my car, 6 months later the paint is coming off, stains apearing in the seats. Parts on the car warping because they are ch their turds. Payed 16k for my car, 6 months later the paint is coming off, stains apearing in the seats. Parts on the car warping because they are cheap ebay replacements, my warenty disapeared, they are just plain crooked and do not care about their customers. Had breif contact with the used ar sales manager jeff tubbs. But he stopped responding. Do not buy from them, you will not be happy! They agreed to replace the dash and rims upon purchase then backed out, oil was black when i changed it More

I found a 2002 BMW 330ci on the internet that had just been taken in by your dealership a few weeks ago. I contacted a sales person named Tanner Finkhouse and discussed this car with him. It had just been been taken in by your dealership a few weeks ago. I contacted a sales person named Tanner Finkhouse and discussed this car with him. It had just been brought in and pictures or cleaning hadn’t even been done on it. The car only had 35000 miles on it and Tanner told me he would find out more about it and call me back as I live South of Denver in Colorado. The car was in the service department being looked over and having an alternator replaced on it. I had conversations with Tanner about the condition and general state of the car and he told me he could only find 5 dents in the roof and trunk areas and the car had been checked out by BMW and it is as close to new as can be with only 35000 miles on it. You were asking $13800 and I told him I would purchase it at that as a total out the door price. Good for you guys. I noticed some dash lights on and asked him to make sure that no service lights or any dash warning lights were on. He said the rear brakes needed to be replaced and that the car may have had some hail on it. I asked him to fix the problems and make sure it had a service done as I had a 500 mile plus drive home and he said he would. I flew into town and he was kind enough to pick me up at the airport and drive me to your dealership. He told me there was good news and bad news. Good news you put new tires on the car as the old ones were causing it to drive funny. Bad news you didn’t get the dents out of the trunk lid. I said that was fine and we proceeded to your dealership. At the dealership I was able to see the car. Not bad but not exactly as described, the carpet had stains in it, the car had been washed but not waxed for some time, the seatbelt light wouldn’t go out, the console lid was broken but all stuff that I was willing to take care of. On the drive home I noticed the brakes acted funny when you stopped. After arriving home the service engine light was on along with the seat belt light. Here is what I I found out…. The front control arms, bushings and ball joints were all shot. The cam position sensor was bad. The thermostat was bad and would never close and would throw the code for slow warm up The driver’s seat belt was bad causing the light to stay on The trunk lights didn’t work because the wiring harness was broken The new brakes you installed squeak non stop And what frustrated me the most was there was no oil change done. When I went to do an oil change, as I have lost faith in your word, it was found that the oil was black, and the filter was crushed, damaged and stuck to the housing. It had to be cut to remove it. The oil had not been changed in some time. Control arms, bushings, ball joints and alignment $950 Can position sensor $220 Thermostat $225 Seat belt $210 Wiring harness repair $80 Oil change $75 I sent Tanner and email about all of this and never heard back from him. I asked why should I have taken a BMW being sold at a BMW dealership to another BMW shop to have it inspected? I am incredibly disappointed with the lack of inspection on a car that is a BMW being sold by a BMW dealership. When the tires were replaced as they tighten the lugs you can see the tires move because of the bad bushings. It is a sad state when you cannot trust the dealer. To date they know if my issues as this is the e-mial, minus a few lines, that I sent them and 2 weeks later till no reply. More