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Huston Cadillac GMC

Lake Wales, FL

Overview
Employees
Reviews
Vehicles
4.9
1,398 Reviews
Huston Cadillac Buick GMC is a Central Florida family owned and operated car dealership. We have been in business over 25 years offering new and used cars, SUVs, trucks, and complete vehicle service operations. We service all makes and models. Allow our professional and knowledgeable sales & service consultants to supply you with exceptional and personalized customer experience that will exceed your expectations. For generations, Huston Cadillac Buick GMC has served the Central Florida area and is known for integrity, excellence and service. Our staff is committed to providing you with personalized service that will make your purchase and service experience both pleasant and straightforward. Whether you are purchasing or servicing a new, certified pre-owned or used vehicle, Huston Cadillac Buick GMC would like to be your preferred dealer. We'll even deliver your new vehicle anywhere in Florida! Located at 19510 U.S. Highway 27 in beautiful and historic Lake Wales, Florida, Huston Cadillac Buick GMC is only minutes from popular destinations such as Bok Tower, LEGOLAND and Spook Hill. Huston Cadillac Buick GMC is pleased to provide complimentary transportation for guests arriving at the Lakeland, Orlando and Tampa airports.
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19510 US-27

Lake Wales, FL

33853

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Showing 1,398 reviews

April 22, 2021

Marcus was one of the best salesman that we've ever dealt with. All the employees were amazing and very welcoming. This will be our go-to dealership going forward. Highly recommend Huston Cadillac! More

by CHRISTY004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Riff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Rice
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May 12, 2021 -

Huston Cadillac GMC responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

April 22, 2021

The staff at Huston was very nice. They made sure that I was fully informed and satisfied with every aspect of the buying process with my vehicle. More

by Doobie3623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Becerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary in finance
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May 12, 2021 -

Huston Cadillac GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 21, 2021

Best car buying experience in last 20 years, it’s awesome to deal with such honest people. Great price, astounding salesman and fantastic help after the sale replacing my used car battery for free no questi More

by maxbassett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Rice
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May 12, 2021 -

Huston Cadillac GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Huston Buick GMC Cadillac Inc and we hope to see you again soon!

April 19, 2021

So In July 2020 we purchased a used car from this dealer for my son. Not even 5 miles on the road, problem started. Long Story short, they refused to take the car back because as the finance manager said, o More

by Fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Riff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Rice
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Apr 21, 2021 -

Huston Cadillac GMC responded

Hello Frederic, Customer experience is extremely important to us at Huston. When you alerted us to issues with your vehicle, we picked up your vehicle, left you one to drive, and replaced your back up camera and power window motors, When you purchased your vehicle you also got a warranty. Your review cites subsequent repairs that you've had to do to your vehicle since we've last seen you. If you would like to call the Dealership and ask to speak with Craig to see of your repair were covered under you policy, please reach out to us at (863) 676-2503 and we'll be happy to assist you.

Apr 21, 2021 -

Fred responded

Hello, Thank you for your standard reply. You do not seem to be very informed: May I make some correction. There was never any talk about power window motors. The biggest problem was the Turbo was broken and was connected by some steel wires(yes you read it right) which your mechanics “didn’t see” during your xxxx point inspection you bragged about”. So there are only 2 options: your mechanics are not vey knowledgeable or covering up the real condition of the car These items were noticed after a few seconds in the bmw shop by just opening the hood. Also the fact that the car had an accident in the past were items that after a few minutes in the bmw shop were noticed. The told me they couldn’t believe any official dealership could have sold me this car. All I heard, when I called for the car from the salesperson was “it’s a great car, in perfect condition” not mentioning the broken trim pieces inside the car. So you want me to call Craig. Well he was the first person we called when we drove a few miles after we purchased the car which basically told us when it became clear there was a lot wrong with the car: ” Well when you drove off the lot, you own it and by the way, you cant make a warranty claim in the first 30 days after you bought it.” Then Mr. Rice, the sales manager stepped in, friendly guy, so we thought:” hey there is someone with a conscious at Huston”. So he promised to take the car back and fix everything that was wrong with it. After a month or so in the shop, they installed some trim which I purchased, fixed the back up camera. The broken parking sensor and most importantly, the turbo, they just refused to replace it and told me they will come and bring back our car and take the rental back because the “owner of Huston” said he needs the loaner back and you just got to get it repaired yourself, you have a warranty. So here we were and brought the car to another shop to get the turbo replaced which the warranty didn’t cover and I was already $4,000 out of pocket for a car we didn’t even drive $500 miles… and most of the miles were to bring the car from Jacksonville to Hudson, FL So you can preach customer service is extremely important to you but its seems more to be a slogan since you do absolutely not practice what you preach. I have much more to say but have kept it short this time. My next reply I will be much more elaborate and detailed.

May 08, 2021 -

Huston Cadillac GMC responded

Fred, Thank you for expressing your concerns. Eric is happy to speak with you. Please call (863) 676-2503, let our receptionist know who you are, and ask for him. Thank You!

April 19, 2021

Very satisfied, great experience! Fantastic and professional buying transaction. Complete in less than 2 hours, out the door. I had my previous car serviced at this location and same type of expe More

by rockgodbills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Huston, Eric Rice
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May 12, 2021 -

Huston Cadillac GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Huston Buick GMC Cadillac Inc and we hope to see you again soon!

April 19, 2021

Great experience, highly recommend you giving Huston Cadillac GMC an opportunity to earn your business. We purchased the all new 2021 Cadillac Escalade Sport with ease. More

by ZAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Huston, Eric Rice
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May 12, 2021 -

Huston Cadillac GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 18, 2021

Very accommodating. I brought three kids in with me to buy the car. They gave them snacks and drinks while we waited. Very friendly and took time to explain everything. More

by dana_hummel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Quinto, Brandon Huston
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May 12, 2021 -

Huston Cadillac GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 17, 2021

Mark and Craig were so helpful and a pleasure to deal with, even called me on Sunday when they’re closed to meet my needs, will be buying my wife’s next vehicle here also. More

by aamicone90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Riff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig (Finance), Eric Rice
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May 12, 2021 -

Huston Cadillac GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 16, 2021

Fantastic, caring, understanding and great all around. Repeat ... repeat what else can I say. Byran was fantastic. This servant is to much. Repeat. Repeat. Repeat More

by Fhamedl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Becerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Rice, JD Cowles
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May 12, 2021 -

Huston Cadillac GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 16, 2021

From beginning to end this experience was great. Salesman’s attentive service was impeccable. The finance guy was awesome. Will be returning for next vehicle. More

by Mikey johnny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Monahan
Other Employees : Brandon Trevarrow
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May 12, 2021 -

Huston Cadillac GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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