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Hutcheson Ford

St. James, MO

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rated
1,598 Reviews

308 N. Outer Rd.

St. James, MO

65559

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Showing 1,598 reviews

December 24, 2019

Another great job Took my Mercury Mariner in for service. Starting problem. Discussed the problem with the service man and since it was a problem that apparently need More

by hms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Collins
Dec 30, 2019 -

Hutcheson Ford responded

Thank you for sharing - Another Great Job. We appreciate your business and the 5-star rating. If you need us, we are here for you.

December 23, 2019

Great Dealership Very personal and service you can’t get from a mega dealer. Anthony Billingsley did a great job for us and is quite knowledgeable. I would highly re More

by wjbarnettjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Billingsley, Ryan Shockley, Amy Hitch
Dec 30, 2019 -

Hutcheson Ford responded

Thank you so much for the recommendation. Your opinion and your business is highly regarded. We wish you many happy miles ahead.

December 23, 2019

Overall good experience I would definitely recommend coming here but I only had one problem with the car I got. They said they fixed the blind spot assist but it ended up not More

by korbinm00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Shockley, Amy Hitch, Cole Thompson
Dec 30, 2019 -

Hutcheson Ford responded

You are correct, No Fees here. Thank you for your business as we appreciate your patronage.

December 23, 2019

Great experience! I was treated very well and got to take home a Ford raptor! Cole was my salesman and he was awesome! He helped get my payments in my price range and I More

by gillam.preston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Shockley, Amy Hitch, Cole Thompson
Dec 30, 2019 -

Hutcheson Ford responded

Thank you so much for your business. We appreciate you and are honored by your kind words. We look forward to continuing to be of service.

December 23, 2019

Great service Always a great experience. Would recommend them over any other dealership around the area. Friendly service and always willing to help. Will definitel More

by colby.hemby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Billingsley, Ryan Shockley, Amy Hitch
Dec 30, 2019 -

Hutcheson Ford responded

Thank you for your business. We appreciate your kind words and for rating us with 5-stars. At Hutcheson Ford, it's not what we do, it's how we do it. Wishing you many happy miles ahead.

December 23, 2019

Son’s first car Great folks and pricing. Rodney and Ryan definitely treated my family right and gave us a great deal on my sons first car. Mrs. Wells and Mrs. Hitch More

by larrylyle22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Barnett, Ryan Shockley, Bridgette Wells, Amy Hitch
Dec 30, 2019 -

Hutcheson Ford responded

Congratulations to your son on his first car. We appreciate you being a supportive patron, as well as you rating us with 5-stars across the board. We look forward to providing our service department support as well, such as our 5 oil changes for $99.95.

December 22, 2019

very helpful I like the location and service is always very friendly and they all seem to know how to help or find someone that can answer questions. My service fo More

by socrdr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Shockley, Gordy Wells, Amy Hitch, Cole Thompson
Dec 30, 2019 -

Hutcheson Ford responded

Thank you for choosing Hutcheson Ford as the dealership for your new purchase. We greatly appreciate your repeat business as well as your feedback. We wish you many happy miles ahead.

December 20, 2019

Salesman did everything to rush the sale and succeeded. Within 24 hrs of buying the truck the diesel exhaust fluid heater went out left me stranded in a snow storm and the dealership wouldn’t do anything ab More

by brian@alltronics.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Shockley, Amy Hitch, Ron Riffel
Dec 20, 2019 -

Hutcheson Ford responded

Brian, I am sorry that the truck broke down on you in a snowstorm. There is no way we can predict when and where a vehicle is going to have a mechanical failure. We offer and advise all of our customers to protect their investments with a vehicle service contract to minimize out of pocket expenses when things like this do happen. If there is anything that we can do to improve our processes please reach out and let me know. The last thing that we want is our customers to feel rushed when making a decision to purchase a vehicle. You can reach me Ryan Shockley Sales Manager at 573-263-0458 (cell) or ryan@hutchesonford.com (email)

Dec 23, 2019 -

brian@alltronics.net responded

I did reach out and was told that the dealership would not do anything about it.

December 18, 2019

Home Town Service We live in Springfield, MO, yet, own a local business in St. James. Over past 29 years we have purchased several vehicles from Hutcheson Ford. This More

by Tom A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Wells
Dec 19, 2019 -

Hutcheson Ford responded

Thank you for your kind words regarding Hutcheson Ford. We, too, highly recommend our customers to purchase an extended warranty. This 'insurance" savings thousands. We look forward to seeing you again for sales and service.

December 18, 2019

Superman Did It Again! I like to refer to Gordy as "Superman". He gets you in and gets you, and explained in detail, that even I can understand, what they are doing to my t More

by fqhranch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermy in Service
Dec 19, 2019 -

Hutcheson Ford responded

We think Gordy is a superman also. Thank you for selecting Hutcheson Ford for your service needs. We value your business and are honored that you rated us with 5-stars

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