BUYERS BEWARE/From Bad to Absurdly Worse
I called Hutchinson Kia of Albany in Dec 2020 after seeing a new 2019 Kia Niro Plug-In Hybrid that they had listed on MyEV.com. I live in Tucson, AZ. The finance manager, Eric Jackson, answered the phone. I asked him to email all the general and specific (inspection) information he had regarding this particular vehicle and to also give me their bottom price given the fact that this “new” car had been on their lot for over 15 months. What followed is a 3 week long story but to summarize- I struggled for days to obtain vehicle information of any kind including ODO reading; price negotiations with Eric and general sales manager, Jay Dean, were deceptive at best; I was refused a vehicle inspection report until I had paid for the vehicle; Eric insisted on a cashier’s check instead of bank wire and then held my payment in full cashier’s check in his desk for 5 days while refusing to send me a receipt; Eric told me that the MSO (basically my proof of ownership needed to title the vehicle in AZ) would be given to the carrier (who I hadn’t even hired yet) instead of immediately overnighting it to me; and a week later when the carrier inspected the vehicle prior to loading, the previously reported ODO was incorrect and 2 small scratches and 2 small paint chips were quickly identified that were not previously disclosed to me.
I emailed both the management team and the owner, Michael Hutchinson, regarding all of my concerns, but no one even bothered to respond to me. To ask for a sincere apology and promise to treat future buyers with respect and professionalism would obviously be naive on my part, but at the very least, I should be reimbursed for the $75 I spent overnighting my cashier’s check to HK and compensated for the undisclosed exterior paint damage.