Hyman Bros. Infiniti of Richmond

Excellent customer service. Very customer focused. Joe Taylor made buying my brand new Infiniti QX50 a breeze! What a pleasant, knowledgeable salesperson! It was a pleasure to work with Joe. I will absolu Taylor made buying my brand new Infiniti QX50 a breeze! What a pleasant, knowledgeable salesperson! It was a pleasure to work with Joe. I will absolutely recommend this dealership and Joe! More

Joe Taylor was fantastic to work with. He looks out for you. Brandon & Thomas were great also. Joe was available to show me whatever car I asked about & he was willing to go the distance. you. Brandon & Thomas were great also. Joe was available to show me whatever car I asked about & he was willing to go the distance. More

This dealership is worth zero - 0 - stars. Not even 1. Unfortunately, I must give them one measly star to write this review. I purchased an expensive car from Hyman Autos in January, only to find out t Unfortunately, I must give them one measly star to write this review. I purchased an expensive car from Hyman Autos in January, only to find out the engine has a crack in it. Too expensive to repair, so I am taking a hit on it. Have reached out to Thomas - the owner's son - and Jared - Salesman - and have not heard back from either of them. Not even a call to follow-up. If the owner's son does not return a call, then that tells you this dealership seems unethical and seems to not stand by its product. I recommend you steer clear of all Hyman Autos dealerships. If the owner's son does not try to rectify a situation with a customer that gave him a great deal on a trade-in and purchased his "lemon" at full asking price, then that tells you the tone at the top is rotten. You’ve been warned! More

My appointment took a little longer than I had hoped it would, but my overall experience was a positive one. Joe Taylor answered all of my concerns and questions in a very sincere and professional manner. would, but my overall experience was a positive one. Joe Taylor answered all of my concerns and questions in a very sincere and professional manner. More

Joe was very kind and helpful! As a first time buyer he was very patient and transparent about everything I needed to know to make a confident purchase! Thanks again Joe! was very patient and transparent about everything I needed to know to make a confident purchase! Thanks again Joe! More

This is the 6th car my family has purchased from Joe! He is always very helpful and friendly! Will be coming back! Great customer service! is always very helpful and friendly! Will be coming back! Great customer service! More

This is our third vehicle that we’ve bought from a Hyman Bros dealership. They are always very easy to deal with and extremely accommodating. Got us in for replacement tires the next week (we bought on a Bros dealership. They are always very easy to deal with and extremely accommodating. Got us in for replacement tires the next week (we bought on a Saturday) as agreed. No issues at all. More

Best service ever Mr Joseph Taylor and Thomas Hyman to very very good care of me when purchasing my new Mercedes-Benz thank you guys very very good care of me when purchasing my new Mercedes-Benz thank you guys More

Vernon James was wonderful to work with! He was knowledgeable and was committed to helping us find the perfect vehicle for our family. We highly recommend working with Vernon! knowledgeable and was committed to helping us find the perfect vehicle for our family. We highly recommend working with Vernon! More

Joseph was wonderful, but there was no mention of the previous owner being a smoker. They cleaned the car just enough to mask the odor initially. Once I got it home, the treatment that was applied wore o previous owner being a smoker. They cleaned the car just enough to mask the odor initially. Once I got it home, the treatment that was applied wore off and I am left with a car that reeks of a couple years of cigarette smoke. Trust is an important part of a big purchase like this. I cannot say I trust their sales team after my experience. More