Hyman Bros. Nissan

If I could give them negative stars I would I was in the market for a used car. I was overwhelmed by the options out there and the number of dealers around! I was told I should check out Pence. I was in the market for a used car. I was overwhelmed by the options out there and the number of dealers around! I was told I should check out Pence. I had been conversing with another dealer about a car but I just wanted to make sure that I was getting a good deal and wanted to see my options. I applied online for a used Kia that was just under 10 grand. Then entered Matthew Fischer. We had a brief conversation about what I was interested in, my income ( I am self employed), and he said he would run the numbers and get back with me. Great! I heard from him the next morning and he tells me that he got me approved for a NEW Nissan versa note. Something I did not ask him or want him to do. When I told him the payments were too high he replied with I figured, you were looking at a used car. Then why would you apply for that one for me when I had no intention of purchasing it? Turns out that was not the reason he was calling, he was calling for more specifics about my income. I told him what my monthly income was on my bank statements and he said that he would put those in and would call me later. Later that afternoon he called me back, he told me I was approved and then paused as though he wanted praise for doing me a favor. I asked him what the payment was and he told me, then told me the rate I received. I asked about the length of the loan and he responded with, " Oh I don't know..60 months probably." Then I asked about extended warranties- to which he had no information on whatsoever. He told me it was hard to talk about this over the phone, which is not true I had been dealing with the other dealership exclusively through emails and the phone since they were over an hour away. I thanked him for the time he took to put the information together and that I was exploring my options. He replied with things such as "someone asked about this car just today and we told them it was sold" and "you wont find another car for this price." I responded with that simply being untrue, I had found another that was cheaper he mumbled something about them being out there. I again thanked him and let him know that I would contact them if I found I wanted to see the car in person. Later in the evening I received an email from a lady asking if this email was good for me and a contact number to be reached. I sent her an email back stating that I had already spoken with someone and barely got the information I needed and that I was going with another dealer thank you. I then received this email from Matthew Fischer himself; Just barely. Really. you can't prove your income and got you a 6.99 rate. That is without nproving anything. good luck with your ventures. Matt Fischer Pence Nissan I was dumbfounded. I then responded with an email to him, his gm and the service manager in regards to how incredible unprofessional his email was and that the rate I received with the other bank was less-again thinking he was doing me a favor. Also noted that we had not gotten far enough in this venture for me to need to provide him with any tangible information. Please, please pick another dealership. They are unprofessional, lacking knowledge and clearly do not care about customer service whatsoever. Oh, and to those who have less than perfect credit, they will run your credit by 9-10 different banks. More

Awesome Customer Service "Thankful" for the awesome customer service experience!! I brought my car in for service and the employees were so friendly and polite and the service "Thankful" for the awesome customer service experience!! I brought my car in for service and the employees were so friendly and polite and the service was great. I would recommend Pence Nissan to all of my family and friends. Thank you and keep up the good work!! More

Excellent Service We just purchased our new 2015 Kia Optima and we love it!!! Great team that gives amazing service. Best Customer Service and "Family Feel" walking in We just purchased our new 2015 Kia Optima and we love it!!! Great team that gives amazing service. Best Customer Service and "Family Feel" walking in!! Thank you guys!!! More

Great Experience I always bring my car for service. The customer service is excellent. They always have me in and out in a timely fashion. This last time I had to brin I always bring my car for service. The customer service is excellent. They always have me in and out in a timely fashion. This last time I had to bring my car it was a last minute appointment. I was really surprised and grateful they were able to get me in so fast. More

Almost 100 mile drive one way, for a "free" oil change? "Great Experience" such that my wife no longer complains about us driving almost 100 miles one way just to obtain a "free" oil change. We can get an "Great Experience" such that my wife no longer complains about us driving almost 100 miles one way just to obtain a "free" oil change. We can get an oil change and great service only 14 miles from our home. So why go to Pence? I purchased a 2013 KIA Sorrento and have had it serviced at the dealership at each interval. The service department is excellent overall, helpful, friendly and quick to start and complete the work. Gary Shively has been friendly and helpful with follow up information for all of my questions. Each service appointment was in a timely manner and the waiting area was comfortable. The price for some of the services was a bit pricey but I want to keep my warrenty up so I continue to use them. Today is the first time I have ever had a complaint; and it is minor. Greasy hand prints were left several places on my beautiful Sorento that I love greatly. More

Excellent Customer Service I bought my Nissan Maxima in 2001 from Pence Nissan and at 210,000+ miles, it is still running strong! It has to be the best car I have ever owned. I bought my Nissan Maxima in 2001 from Pence Nissan and at 210,000+ miles, it is still running strong! It has to be the best car I have ever owned. The only service team to take of my vehicle has been the great folks at Pence Nissan (ask for the Gold Team led by Robert Webb). Over the past 13 years, I feel I have been treated fairly and honestly. Options were explained thoroughly and costs associated with the options. Always excellent service! More

Pence KIA I purchased my Kia Sorento in 2011.....it is an awesome vehicle and backed up by an awesome dealership.....the service is in time, on time, friendly, I purchased my Kia Sorento in 2011.....it is an awesome vehicle and backed up by an awesome dealership.....the service is in time, on time, friendly, and there is nothing more you could ask for and Gary Shively is great to work with !!! More

Pence for Life Service We have been using Pence service on our 2013 Kia Sorento since it was purchased from Pence. We schedule our appointments by phone, usually they can We have been using Pence service on our 2013 Kia Sorento since it was purchased from Pence. We schedule our appointments by phone, usually they can accomodate the next day. We seldom if ever have to wait longer than the estimated time and they are extremely punctual on when they start. We wish they were a little closer, but the excellent service is well worth the drive. The Pence for life warranty is a excellent deal for us. We are very very satisfied with Pence. More

Trust I have had my car serviced at Pence Nissan for seven years by Robert Webb. I trust him and appreciate his friendliness, recommendations, and professi I have had my car serviced at Pence Nissan for seven years by Robert Webb. I trust him and appreciate his friendliness, recommendations, and professionalism. More

satisfied customer I bought a new car at Pence a few years ago. I have had all my service work done there as well as one accident repair. Scheduling service is easy. I bought a new car at Pence a few years ago. I have had all my service work done there as well as one accident repair. Scheduling service is easy. The staff are friendly and helpful. The work has always been done as expected and on time. I am a fully satisfied customer More