Hyundai Inland Empire

Throughout the past fifty years, I have purchased new and used cars from a variety of dealerships including most major US and foreign brands. During most of those visits, I recall everything from bait-and-sw used cars from a variety of dealerships including most major US and foreign brands. During most of those visits, I recall everything from bait-and-switch and misrepresentation of facts to a somewhat average experience at best. It was never a completely positive experience when I felt like my business was appreciated. I would never hear from anyone at the dealership except about six month before the end of the loan. However, today was a different experience. Through USAA, I selected a Sonata over the internet and was advised via text that someone would be in touch and was provided with several dealer's phone numbers. I contacted the dealership and actually spoke to a live person who connected me with the Internet sales manager with whom I requested to speak. To my surprise, Tony actually answered the phone and upon finding out my needs, ask me to hold while he connected me personally to the person who would handle the sale should I decide to do so. Art Lee identified himself in a friendly voice and friendly but professional rapport. I immediately felt comfortable and explained the car I was looking for and my budget. He asked if he could call me back after a cursory review of his inventory. Although he didn't have the exact configuration I had requested, After he called back within 30 minutes and explained what he did have in stock and availability to throughout the region, I felt more informed about other choices I could make and actually save money. We made an appointment at the dealership late morning where my wife and I met with Art to finalize the deal we had tentatively made over the phone. Everything went smooth considering the number of documents that needed to be understood. In addition, he was able to offer me an interest rate better than the one for which I had been pre-approved. I was able to upgrade my warranty from a 3/36 - 5/50- 10/100 to a 100% 10 year 100,000 mile bumper-to-bumper coverage with the savings from his lower interest rate. Mark, the finance representative, was very helpful completing the volumes of necessary paperwork with a positive and friendly demeanor. Kudos to the staff at Inland Empire Hyundai in Loma Linda, California, especially Art Lee.'' Charles D. Carter Palm Desert, California A happy Sonata owner More

This was the quickest and easiest car purchase I have ever experienced. Art Lee was easy to work with and up front about everything. Price was great also. I look forward to buying another auto for my son ever experienced. Art Lee was easy to work with and up front about everything. Price was great also. I look forward to buying another auto for my son in the near future and will be contacting Art when I am ready. Mike Wilson More

The whole experience was much easier than I had expected. I came in with a price I would accept and was surprised that their offer was even lower! (Imagine that from a dealer!!) So far, I am very pleased wit I came in with a price I would accept and was surprised that their offer was even lower! (Imagine that from a dealer!!) So far, I am very pleased with my new car. More

We were in search of a new Sonata and after dealing with several other dealerships by email and telephone we ended up at IE Hyundai. That is where we met Art who sold us the car. He was very friendly and several other dealerships by email and telephone we ended up at IE Hyundai. That is where we met Art who sold us the car. He was very friendly and there were no hidden surprises. I recommend IE Hyundai and Art Lee. More

I was very satisfied with the sales experience and impressed with the customer service provided by Art Lee. He went the extra mile for my wife and I in providing us with an exceptional vehicle. Art is impressed with the customer service provided by Art Lee. He went the extra mile for my wife and I in providing us with an exceptional vehicle. Art is very knowledgably and spent extra time explaining the different options we had and worked out the different prices and what our payments would be and helped us to make the right decision. Also Art is very funny and puts you at ease but also is very professional More

Art Lee went above-and-beyond the call of duty for me. This is my third new car purchase with him. Great product, great price, great service! This is my third new car purchase with him. Great product, great price, great service! More

I had spent several weeks looking for cars and I guess because I had a Hyundai Accent, I was most interested in an upgrade. I used the internet to do my search. After several emails with Mr. Lee, I fina because I had a Hyundai Accent, I was most interested in an upgrade. I used the internet to do my search. After several emails with Mr. Lee, I finally chose the Elantra GT. At this time Art sent me a proposal and when I saw all the incentives and the bottom line price, that is when I made the drive to the dealership. Art was true to his word and gave me a deal I was very happy with. Have had the car less than a week but love the car!! My overall experience was excellent. More

Straight to the point... Sales rep was kind, friendly, and was doing his job he even came down to some monthly payments if I financed, but the Sales Manager and General Manager when it came down to negoti and was doing his job he even came down to some monthly payments if I financed, but the Sales Manager and General Manager when it came down to negotiating a price on a Used Car that has been on their lot for weeks now, I WASN'T treated and talked to in a friendly matter. I was so upset and pissed that I don't even remember the two men's name that I was negotiating with. For the first time ever coming to this dealership, its obvious I didn't have a pleasant time there at all! Especially the Sales Manager, from the get go he came off with this Very Strong Firm Tone of Voice. It really wasn't pleasant to even want to speak to him. What really ticked me off was that he said, "Even if you decide to Finance or Pay Cash... It Doesn't Matter." (his exact words) Pretty much telling me that my hard earn money that I work for and saved up for, it doesn't matter and he didn't care. Going back forth on a price and them throwing numbers at me. At this point being friendly to their customers wasn't their main concern anymore and even after fact. I decided to try to meet them half way and it didn't work. Kept trying to ask if I was paying cash or putting a down payment. Which I repeatedly told them I don't want to talk about that and I want to know if we can work something out before we talk about signing papers, etc. Even when I told them meet me half way they still didn't even throw out any other options or ask me what desire monthly payment am I looking for... Nothing! I would NOT recommend going to this dealership to anyone. To me, way you talk to a customer and treat a customer will make a decision on anything. As a customer, I did not get that from this dealership. More

It was the best car buying experience i have erver had. Art was very professional kind and curtious. He listened to what i wanted and delivered.!! :) Art was very professional kind and curtious. He listened to what i wanted and delivered.!! :) More

Everyone was polite and professional. I was quoted about 45 minutes for my first service on my 2013 Hyundai Sonata, and I was out in about 50 minutes including my complimentary car wash with tire dressing! 45 minutes for my first service on my 2013 Hyundai Sonata, and I was out in about 50 minutes including my complimentary car wash with tire dressing! More