Hyundai Montgomery - Service Center

It took them over 3 hours to complete my service! I consider that time not acceptable! I consider that time not acceptable! More

He was very polite, understanding, and had spectacular patience! He made sure my son & mom were comfortable. He did a great job! patience! He made sure my son & mom were comfortable. He did a great job! More

Too long, no communication about work done I was not informed of an expensive addition to regular oil change and check up informed of an expensive addition to regular oil change and check up More

Poor communication and failure to follow through. A part was to be ordered for my car. I received a call the part was in and I brought the car in to the part installed. I never got a call that the ca A part was to be ordered for my car. I received a call the part was in and I brought the car in to the part installed. I never got a call that the car was ready. Waited 2 days and called to check. After 4 hours of inquiry I was told the part was not ordered and nothing had been done to my car. The service manager apologized. More

They do not return phone calls within the agreed upon time. They leave you on hold for extended times- well over 30 mins to one hour. They promise responses by dates and do not respond. The dealership to time. They leave you on hold for extended times- well over 30 mins to one hour. They promise responses by dates and do not respond. The dealership took about 10 weeks to give a diagnosis. Meanwhile we were without transportation. More

Horrorable and unprofessional and they didn't care Unattendedable and lack of customer service and entirely slow. I didn't get my car back in six weeks or more Unattendedable and lack of customer service and entirely slow. I didn't get my car back in six weeks or more More

The dealership was literally impossible to communicate with. No one ever contacted me about my car. And when I called, there was never anyone available to talk to me. My vehicle was at the dealership for with. No one ever contacted me about my car. And when I called, there was never anyone available to talk to me. My vehicle was at the dealership for over a month, and literally no one contacted me or answered my calls More

Made appointment couple weeks in advance for oil change and tires. Arrived at appointment time with them saying right off didn't know if they could get it done. Told them my husband was sick and reason for and tires. Arrived at appointment time with them saying right off didn't know if they could get it done. Told them my husband was sick and reason for my appointment. Didn't get car back till next day. Unacceptable. Never heard of 23 hrs for oil change and tires! More

The car only needed an update to the anti theft system. But instead they charged me for making a whole new key. Few weeks later the new key would not work. When you use the old key now, the anti theft syst But instead they charged me for making a whole new key. Few weeks later the new key would not work. When you use the old key now, the anti theft system goes off again! More

Stopped by in November to see about ordering parts. They said I needed an appointment, so they made me one. Arrived early only to wait 45 minutes after appointment. Technician took mu vehicle oh and ye They said I needed an appointment, so they made me one. Arrived early only to wait 45 minutes after appointment. Technician took mu vehicle oh and yes has to order parts. Now we are in 2024 and I haven't received any information if the parts have arrived More