Hyundai West Allis

I received very quick service from a young courteous young man. Test drove 3 vehicles on my first visit and fairly quickly made a decision after doing a lot of homework on line. young man. Test drove 3 vehicles on my first visit and fairly quickly made a decision after doing a lot of homework on line. More

Exceptional customer experience. Lorna, Robert, Johnyae and Lamar turned a horrible experience at a competitor that I was finalizing into the best car buying experience I have ever Lorna, Robert, Johnyae and Lamar turned a horrible experience at a competitor that I was finalizing into the best car buying experience I have ever had. Lorna, professional and genuine. Robert, straight forward and efficient. Johnyae, do not take this guy for granted. His intelligence and genuine personality was refreshing. Finally, Lamar! Professional, informative, straight forward and amazing to work with! It’s rare to have all of the components of this transaction provide the universal level of customer service excellence. Thank you all! More

Overall what I expected with a car dealership, stuck to their word, easy process overall. their word, easy process overall. More

My experience was smooth with no hassling over the price. They were able to put me in a SUV that had everything I wanted in it. They were able to put me in a SUV that had everything I wanted in it. More

They were friendly, quick and actually help me with a couple of problems. I was having unrelated to the reason I came in. I was extremely satisfied. In fact, this is my first time at this dealership I us couple of problems. I was having unrelated to the reason I came in. I was extremely satisfied. In fact, this is my first time at this dealership I used to go to someone else where I was quite dissatisfied, When I saw my car was washed, I knew I Chose the right dealership thank you More

Bought a used car from them. Drove fine until we got home and hour away. My husband called back the next day and was told by the manager to bring it back a week later on Monday f Drove fine until we got home and hour away. My husband called back the next day and was told by the manager to bring it back a week later on Monday for them to look at the vehicle. He is a mechanic and already had confirmed with other mechanics that it was a timing chain issue. When he arrived at the dealership tonight they told him to get the xxxx out. That we bought the car as is and that we wouldn't have enough money to take them to court anyways. More

service was top teir! !! Craig was able to get my oil changed, car washed and back to me in under an hour!! Thank you!! !! Craig was able to get my oil changed, car washed and back to me in under an hour!! Thank you!! More

Horrible customer service. Took a car in for a scheduled appointment at 7:30, was not called until 3 pm and told they wanted to keep car overnight after being promised by the r Took a car in for a scheduled appointment at 7:30, was not called until 3 pm and told they wanted to keep car overnight after being promised by the receptionist I would get the car back the same day. Then, after having a diagnostic two issues were identified on the diagnostic report stating immediate attention required but never disclosed to me by the technician . The technician told me my car was fine to my face. I attempted to call and see what the issues were 7 times and left voicemails throughout the day and was only able to get through to someone after complaining. Do not service your car through this entity as they will not provide prompt service to your vehicle or tell you what the issues are. Spoke with the mananger who said I complained like his wife so highly condescending as well More

Working With Hyundai West Allis To Purchase A New Vehicle Was A Distinct Pleasure. This Dealership Alleviated Any Anxiety We Anticipated In Shopping For A New Car. Totally Outstanding Management And Sales Was A Distinct Pleasure. This Dealership Alleviated Any Anxiety We Anticipated In Shopping For A New Car. Totally Outstanding Management And Sales Staff. Their Service Department Is Heads Above All Others. More

Please do yourself a favor and buy your car at another dealership! We ended up test-driving multiple cars and different dealerships last week, and found the car we wanted at Hyundai West Allis. We love dealership! We ended up test-driving multiple cars and different dealerships last week, and found the car we wanted at Hyundai West Allis. We love our car, but I really wished we would have read the reviews before we decided to purchase from them. The test driving portion was great, but as soon as we decided that we wanted the car we test drove everything went down hill from there. Everyone is new at this dealership and they made sure they let us know once we decided to purchase. From the negotiation process to the financing to the after purchase day customer service has been absolutely awful. The finance manager rushed through everything and made it apparent that he hated working there and wanted to go home. None of my warranty questions could be answered and it felt like every answer they gave me was a line of BS. Once all of the papers were signed we got the keys to our car and that was it. No one went over any of the features with us, and only noticed when we got home that they didn't even fill up the gas tank for us and it was less than a quarter of the tank. I called in multiple times on Thursday and Friday and asked for the GM Nate to call me back and he never did. He did however promise us a Gift card which he mailed to us, but still no call back. I love my Hyundai, but I will never set foot in this dealership again. More